Luận văn thạc sĩ UEH ineffective project scheduling and time control in sun viet jsc

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UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

------------------------------

NGUYEN ANH KHOA

INEFFECTIVE PROJECT

SCHEDULING AND TIME CONTROL

IN SUN VIET JSC

MASTER OF BUSINESS ADMINISTRATION

Ho Chi Minh City – Year 2018

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UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

------------------------------

NGUYEN ANH KHOA

INEFFECTIVE PROJECT

SCHEDULING AND TIME CONTROL

IN SUN VIET JSC

MASTER OF BUSINESS ADMINISTRATION

SUPERVISOR: Dr. NGUYEN PHONG NGUYEN

Ho Chi Minh City – Year 2018

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CONTENTS

1. Problem identification ..............................................................................................6

1.1. Company background........................................................................................6

1.2. Symptom and evidence......................................................................................7

1.3. Qualitative research ...........................................................................................9

1.4. Initial causes-effect map..................................................................................10

1.5. Updated causes-effect map..............................................................................14

1.6. Potential central problem.................................................................................17

2. Problem justification ..............................................................................................19

2.1. Problem definition ...........................................................................................19

2.2. Problem existence............................................................................................21

2.3. Problem consequences.....................................................................................22

3. Causes validation....................................................................................................24

3.1. List of real causes............................................................................................24

3.2. Final causes-effect map ...................................................................................27

3.3. Causes evaluation ............................................................................................28

4. Alternative solution ................................................................................................29

5. Action plan .............................................................................................................33

6. Supporting information ..........................................................................................37

6.1. Interview guide (first interview)......................................................................37

6.2. Summary of finding from qualitative research (first interview) .....................38

6.3. Group of causes and variable base on result of interview (first interview).....47

6.4. Analysis the number of time overrun projects in 2017 by factors ..................48

6.5. Result of SVTECH’s control system measurement ........................................48

6.6. Transcript of problem discussion (third interview).........................................50

6.7. Result of causes evaluation .............................................................................53

REFERENCES............................................................................................................55

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List of figures

Figure 1. Initial Causes-effect map (source: in-depth interview) .................................10

Figure 2. Updated causes-effect map (source: in-depth interview and the above

literatures) .....................................................................................................................14

Figure 3. Finial causes-effect map (source: in-depth interview and the above literatures)

.......................................................................................................................................27

List of table

Table 1. KPI of Company in 2017 (source: SVTECH’s data)........................................7

Table 2. Relationship between factors and variables in causes-effect maps (interview

and above literatures)....................................................................................................15

Table 3. Result of adding interview (source: second interview) .................................16

Table 4. Y (time) of project in 2017 (source: SVTECH’s data)...................................21

Table 5. Y (time) in three year 2015-2017 (source: SVTECH’s data).........................22

Table 6. Percentage of over time cost to revenue in 2015-2017 (source: SVTECH’s data)

.......................................................................................................................................24

Table 7. Group of causes (source: literature review)....................................................25

Table 8. Summarizing of causes evaluation..................................................................28

Table 9. Summary of finding in first in-depth interview (source: first in-depth interview)

.......................................................................................................................................39

Table 10. Group of causes and variable (source: first in-depth interview)...................47

Table 11. Number of time overrun project summarized by main factors (source:

SVTECH’s data) ...........................................................................................................48

Table 12. Time in plan and actual time to finish project in 2017 (source: SVTECH’s

data)...............................................................................................................................48

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EXECUTIVE SUMMARY

SVTECH had problem in deploying project in 2017. The proportion of time overrun

projects and number of delayed day rose significantly. They leaded to complaints from

customers, probability to face with liquidated damages penalty and increase cost

because of overtime cost. More seriously, SVTECH could be lost customers for

competitors if the time overrun project do not be solved. By making interview, literature

review and analyzing the data in 2017, ineffective time control system was found that

the central problem caused to the time overrun project. In order to solve this problem,

deeper interview and study research was done. The result of research and interview

defined 7 causes of ineffective time control system, which are classified in 3 groups.

These causes has been validated and evaluated to define the level of important to

company. Based on these causes, alternative solution has been suggested and discussed

to find the suitable one for SVTECH. To make clear for the solution, an action plan was

made. This action plan is expected to help SVTECH improve the time control system

and decrease the percentage of time overrun projects and number of delayed day.

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