Luận văn thạc sĩ UEH improving ineffective leadership in tuan loc CIC’s head office

UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

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Pham Minh Tuan

IMPROVING INEFFECTIVE LEADERSHIP

IN TUAN LOC CIC’S HEAD OFFICE

MASTER OF BUSINESS ADMINISTRATION

Ho Chi Minh City – Year 2018

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UNIVERSITY OF ECONOMICS HO CHI MINH CITY

International School of Business

------------------------------

Pham Minh Tuan

IMPROVING INEFFECTIVE LEADERSHIP

IN TUAN LOC CIC’S HEAD OFFICE

MASTER OF BUSINESS ADMINISTRATION

SUPERVISOR: DR. PHAN THI MINH THU

Ho Chi Minh City – Year 2018

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SUPERVISOR’S REPORT ON THE THESIS PROPOSAL SUBMITTED

FOR DEGREE OF MASTER of BUSINESS ADMINISTRATION

The thesis proposal title: IMPROVING THE INEFFECTIVE LEADERSHIP IN TUAN

LOC CIC’S HEAD OFFICE

Student Name: Pham Minh Tuan

Supervisor: Dr. Phan Thi Minh Thu

1. General comments:

 Remarks on the student’s attitude:

………………………………………………………………………………………

…………………………………………………………………

 Remarks on the assignment’s academic quality:

………………………………………………………………………………………

…………………………………………………………………

2. Overall assessment:

 Meet requirement for submitting

 Not meet requirement for submitting

3. Other remarks:

 Did the student follow the report schedule?

 Yes  No  Other………………………….

 The Turnitin plagiarism percentage:

Supervisor’s signature

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1

Contents

Executive Summary .................................................................................................................................2

1.1. Background ..................................................................................................................................3

1.1.1 Company History ........................................................................................................................3

1.1.2. Symptoms...................................................................................................................................3

1.1.3. Importance of the selected symptom..........................................................................................6

2.1. Situation Analysis .............................................................................................................................7

2.1.1. Problem Identification................................................................................................................7

2.1.2. Potential Problems......................................................................................................................9

2.1.3. Central Problem and Cause Identification............................................................................... 14

2.1.3.1. Cetral Problem.................................................................................................................. 14

2.1.3.1. Cause Identification.......................................................................................................... 15

3.1. Proposed solution and action plan.................................................................................................. 18

3.1.1. Solution’s Objectives .............................................................................................................. 18

3.1.2. Potential Solutions................................................................................................................... 19

3.1.3. Evaluation of solutions............................................................................................................ 20

3.1.4. Action plan.............................................................................................................................. 23

Reference............................................................................................................................................... 28

Appendix 1 – The report of Viet Nam salary online survey in 2016 ................................................ 31

Appendix 2 – Transcript with Mr. Viet – Deputy Planning Manager............................................... 32

Appendix 3 – Transcript with Mr. Phuc - Deputy Human Resource Manager................................. 34

Appendix 4 – Transcript with Mr. Nghia - Chief Accountant .......................................................... 36

Appendix 5 – Transcript with staffs who left the company. ............................................................. 38

Appendix 6 – Questionnaire 1 to validate literature for leadership and actual situation in Tuan Loc

CIC’ Head Office. ............................................................................................................................. 41

Appendix 7. Result of Leadership Survey 3 Departments (Technical, Planning and Business)....... 42

Appendix 8 – Questionnaire 2: Company Communications Evaluation........................................... 44

Appendix 9 – Transcript with Ms. Tam - Human Resource Manager.............................................. 46

Appendix 10 – Transcript with Mr. Thang - Deputy General Director............................................. 48

Appendix 11 – Transcript with Ms. Tam – Human Resource Manager for Evaluation of solutions 50

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2

Executive Summary

High employee turnover rate becomes more and more complicated from 2014 up to

now, impacts on many aspects of the company such as performance, reputation,

finance and image. Specially, in the last haft of 2016 and 2017, the turnover rate

increases too quickly that seriously effect on the department’s activities as well as

company’s performance. There are a lot of potential problems causing the high

employee turnover rate was found out as ineffective leadership, low compensation and

poor work environment relied on interviews and literature. After analysis, evaluation

and validation process, department manager’s ineffective leadership is demonstrated as

the central problem. In this research, ineffective leadership is the term which describes

poor leadership qualities as well as causes negative influences on job satisfaction and

organizational commitment, results of this issue is high turnover rate. The root causes

and proposed solutions for solving problem are significant to reduce the employee

turnover rate and improve department’s performance. Finally, Results of research are

four potential solutions: team building, developing an internal training, finding third

party to train or finding the training courses (external training) and changing

Department Managers. Through solution evaluation process related to realistic and

feasibility, cost saving, requirement of time and obtained benefits, external training

and team building are the most appropriate solutions with available resources in order

to improve ineffective leadership in Tuan Loc CIC’s Head Office.

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