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Luận văn thạc sĩ UEH factor impacting ERP implementation success in vietnam
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MINISTRY OF EDUCATION AND TRAINING
UNIVERSITY OF ECONOMICS HO CHI MINH CITY
LE THI KIM THOA
FACTORS IMPACT ERP IMPLEMENTATION SUCCESS IN VIETNAM
MAJOR: BUSINESS ADMINISTRATION
MAJOR CODE: 60.34.05
MASTER OF BUSINESS ADMINISTRATION THESIS
SUPERVISOR: DR. DINH CONG KHAI
HO CHI MINH CITY- 2011
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ACKNOWLEDGEMENT
I would like to thank my thesis advisor Dr Dinh Cong Khai for all his intensive
support, valuable suggestions and encouragement during the writing process.
I would like to show our gratitude to the respondents for taking time to participate in
my survey. Without your answers, this thesis would not have been possible.
I would like to express my sincere gratitude to all of my teachers at Faculty of
Business Administration and Graduate Faculty, University of Economics Ho Chi
Minh City for their teaching and guidance during my MBA course.
I would like to specially express my thanks to all of my classmates, my friends and
Mr Dang Huu Phuc for their support and encouragement.
Ho Chi Minh City, 2011-02-05
Le Thi Kim Thoa
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Abstract
Master Thesis in Business Administration, Summer 2011
Economics University Ho Chi Minh City
The enterprise resource planning (ERP) system provides support for core
organizational activities such as manufacturing and logistics, finance and accounting,
sales and distribution, and human resources. An ERP system helps different parts of
an organization share data and knowledge, reduce costs, and improve business
management. A large number of Vietnamese enterprises would like to apply ERP
system, but many are not successful in their ERP implementation projects. There are
quite a number of the factors that affect the success of ERP implementation project.
The aim of this research is to explore factors that influence ERP implementation
success in the Vietnamese context, which will help both implementing companies and
consulting companies get success for ERP implementation in Vietnam.
Both qualitative and quantitative approaches were considered in this research. First,
the qualitative research is conducted through making in-depth interview with five
managers in ERP implementing companies to check the content and meanings of
words using in the measurements scales. Then the main research is quantitative with
200 key users who use ERP system in their daily activities via email and phone to get
results. The Cronbach‟s alpha is used to measure reliability, the Exploratory Factor
Analysis attempts to identify underlying variables and regression analysis is used to
test the research model and hypotheses.
The result confirms that master data quality, minimal customization, Business Process
Reengineering (BPR), management, education and training, consulting factors have
positive impacts on ERP implementation success. Therefore, the benefit of this study
will help consulting companies and implementing companies focus on these critical
factors when they want to apply ERP system in Vietnam and reduce as much as
possible potential risks.
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Key words: ERP, project success, resource management, business process
reengineering, management, education and training, consulting, customization, SAP,
Oracle.
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