Luận văn thạc sĩ UEH factor impact job satisfaction of telecom engineers in ho chi minh city

1 SIGNIFICANT OF RESEARCH

The purpose of this study is to investigate factors affecting job satisfaction of

telecom engineers in Ho Chi Minh City and also to examine differences in job

satisfaction based on demographic variables such as gender, age, degree and years

of working.

Data was collected by mailing to all telecom engineers who work at

Mobiphone, Vinaphone, S-Fone, Nokia-Siemens, Huawei, Ericsson and other

companies of the information industry in Ho Chi Minh City.

The process of research will include two main steps: the pilot research and the

main research. The pilot research will be qualitative by making deep interview

with ten senior engineers in order to check the content, meaning of words using in

the measurement scales and create the main questionnaire that would be used in the

main research. Then the main research is quantitative with 244 via email to get

data. The Cronbach’s Alpha is used to measure reliability, the Exploratory Factor

Analysis attempts to indentify underlying variables and regression analysis is used

to test the research model and hypotheses.

The results confirm that firstly, telecom engineers in Ho Chi Minh City were

generally satisfied with their jobs. Secondly, no significant differences in job

satisfaction were found in some aspects of gender, age, degree, years of working

and types of business. Finally, factors such as income, training and promotion,

supervisor, co-workers, job characteristics, working condition and benefits are

positively related to job satisfaction of telecom engineers.Of the six impacting

factors, income is the most influential in job satisfaction of these engineers.

This study also provides some explanations to the question why some telecom

engineers are more satisfied with their jobs than others. Thereby, this study will

contribute to improving the quality of their work lives.

LUAN VAN CHAT LUONG download : add [email protected]

MINISTRY OF EDUCATION AND TRAINING

UNIVERSITY OF ECONOMICS HO CHI MINH CITY

PHAN THANH TUNG

FACTORS IMPACT JOB SATISFACTION OF

TELECOM ENGINEERS IN HO CHI MINH CITY

MAJOR: BUSINESS ADMINISTRATION

MAJOR CODE: 60.34.05

MASTER OF BUSINESS ADMINISTRATION THESIS

SUPERVISOR: DR. DINH CONG KHAI

HO CHI MINH CITY - 2011

LUAN VAN CHAT LUONG download : add [email protected]

MINISTRY OF EDUCATION AND TRAINING

UNIVERSITY OF ECONOMICS HO CHI MINH CITY

PHAN THANH TUNG

FACTORS IMPACT JOB SATISFACTION OF TELECOM

ENGINEERS IN HO CHI MINH CITY

MAJOR: BUSINESS ADMINISTRATION

MAJOR CODE: 60.34.05

MASTER OF BUSINESS ADMINISTRATION THESIS

SUPERVISOR: DR. DINH CONG KHAI

HO CHI MINH CITY - 2011

LUAN VAN CHAT LUONG download : add [email protected]

1 ACKOWLEDGEMENT

I would like to express my special thanks and gratitude to my supervisor, Dinh

Cong Khai, for his keen interest and guidance which lead to the pursuit of this

research. His suggestions, encouragement and understanding are greatly appreciated.

I would like to thank many of my colleagues at Mobiphone Company, Vinaphone

Company, S-Fone Company, Nokia-Siemens Company, Huawei Company, Ericsson

Company and other companies of the industry who helped me during the collection of

the data.

I would like to express my sincere gratitude to all of my teachers at Faculty of

Business Administration, University of Economics Ho Chi Minh City for their

teachings and guidance during my MBA course.

I would like to especially express my thanks to all of my classmates, my friends for

their support and encouragement.

Ho Chi Minh City, 2011-12-02

Phan Thanh Tung

LUAN VAN CHAT LUONG download : add [email protected]

ii

2 ABSTRACT

The purpose of this study is to investigate factors affecting job satisfaction of

telecom engineers in Ho Chi Minh City and also to examine differences in job

satisfaction based on demographic variables such as gender, age, degree and years of

working.

Data was collected by mailing to all telecom engineers who work at Mobiphone,

Vinaphone, S-Fone, Nokia-Siemens, Huawei, Ericsson and other companies of the

information industry in Ho Chi Minh City.

The process of research will include two main steps: the pilot research and the

main research. The pilot research will be qualitative by making deep interview with

ten senior engineers in order to check the content, meaning of words using in the

measurement scales and create the main questionnaire that would be used in the main

research. Then the main research is quantitative with 244 via email to get data. The

Cronbach’s Alpha is used to measure reliability, the Exploratory Factor Analysis

attempts to indentify underlying variables and regression analysis is used to test the

research model and hypotheses.

The results confirm that firstly, telecom engineers in Ho Chi Minh City were

generally satisfied with their jobs. Secondly, no significant differences in job

satisfaction were found in some aspects of gender, age, degree, years of working and

types of business. Finally, factors such as income, training and promotion, supervisor,

co-workers, job characteristics, working condition and benefits are positively related

to job satisfaction of telecom engineers.Of the six impacting factors, income is the

most influential in job satisfaction of these engineers.

This study also provides some explanations to the question why some telecom

engineers are more satisfied with their jobs than others. Thereby, this study will

contribute to improving the quality of their work lives.

Key words: income, promotion, supervisor, co-workers, job characteristics,

working condition and benefit, job satisfaction.

LUAN VAN CHAT LUONG download : add [email protected]

iii

3 CONTENT

ACKOWLEDGEMENT ...........................................................................................i

ABSTRACT .............................................................................................................ii

CONTENT ..............................................................................................................iii

List of Tables............................................................................................................ v

List of Figures.......................................................................................................... vi

CHAPTER 1: INTRODUCTION ............................................................................ 1

1.1 Background ..................................................................................................... 1

1.2 Research questions.......................................................................................... 3

1.3 Research objectives......................................................................................... 3

1.4 Research methodology.................................................................................... 3

1.5 Scope of the research ...................................................................................... 4

1.6 Research structure ........................................................................................... 4

CHAPTER 2: LITERATURE REVIEW ................................................................. 6

2.1 Job satisfaction definitions.............................................................................. 6

2.2 Determinants of job satisfaction...................................................................... 7

2.3 Related documentation and researches on job satisfaction in IT sector ....... 12

2.4 Measurement of job satisfaction ................................................................... 18

2.5 Theoretical model and hypotheses................................................................ 19

CHAPTER 3: RESEARCH METHODOLOGY AND RESEARCH MODEL..... 22

3.1 Research process .......................................................................................... 22

3.2 Main research ................................................................................................ 25

CHAPTER 4: RESEARCH RESULT AND FINDING ........................................ 27

4.1 Descriptive statistics of sample..................................................................... 27

4.2 The construct measurement scale.................................................................. 28

LUAN VAN CHAT LUONG download : add [email protected]