Luận văn thạc sĩ UEH determinants of organizational pride of staffs in telecommunic ation companies

MINISTRY OF EDUCATION AND TRAINING

UNIVERSITY OF ECONOMICS HOCHIMINH CITY

---------

Đặng Minh Hải

DETERMINANTS OF

ORGANIZATIONAL PRIDE OF STAFFS IN

TELECOMMUNICATION COMPANIES IN VIETNAM

MASTER THESIS

Ho Chi Minh City, 2011

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MINISTRY OF EDUCATION AND TRAINING

UNIVERSITY OF ECONOMICS HOCHIMINH CITY

---------

Đặng Minh Hải

DETERMINANTS OF

ORGANIZATIONAL PRIDE OF STAFFS IN

TELECOMMUNICATION COMPANIES IN VIETNAM

Major: Business Administration

Code: 60.34.05

MASTER THESIS

Supervisor: Nguyễn Thị Mai Trang

Ho Chi Minh City, 2011

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ACKNOWLEDMENTS

After completing this dissertation, I would like to thank people who have been

helping me while I was working on it.

Firstly, from the bottom of my heart, I would like to thank Dr. Nguyen Thi Mai

Trang, who has been very patient with me. In during working time, I often went to

go for business trip and interrupted the guidance of her but she was not only to be

not angry but also sympathized with me. If there was not her toleration I could not

finish this dissertation.

Secondly, I would like to thank Dr. Nguyen Dinh Tho, HCMC University of

Economics and Dr. Tran Kim Dung, although they were not my direct guide but

they had given me many wonderful advices for my dissertation.

Thirdly, I would like to thank Dr. Tran Ha Minh Quan, he is my head teacher,

whenever I have seen the difficulties he always encourages and supports me.

Fourthly, I would like to thank all of my colleagues in EVN Telecom and my

wonderful friends in FPT, and VTC. They have supported me to collect data.

Especially, I would like to thank an American friend that his name is Jered who

has helped me to find the research materials and edited mistakes in writing

English for me. Beside I also would like to thank Mr. Lai The Hung, he is CEO of

EVN Telecom Transmission center and to be my boss.

Finally, I would like to thank my supportive wife and daughter. They have given

me support, love and encouragement while I was working on this dissertation.

Without them, I would not have completed my dissertation.

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Last word, I again thank all of the people whom I just mentioned above, and I

would like to try to make all my thanks, my gratitude in a way of helping others

whenever I can.

Ho Chi Minh City, 28 August, 2011

Dang Minh Hai

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ABSTRACT

Objectives: Studies continue to show that the role of job satisfaction in managing

effective work relationship. Beside job satisfaction factor, pride in the

organization (organizational pride) is also an important factor affecting

organizational success. This study was designed to examine determinants

affecting job satisfaction, also organizational pride because job satisfaction is one

in three factors effects on pride in the organization. Staffs are working in the

Telecommunication companies in Vietnam to be subject of this study.

Methodology: These are 209 staffs from three Telecommunication companies in

Vietnam including EVN Telecom, FPT Telecom and VTC Telecom were

interviewed through the questionnaire table. Multiple regression analysis was

used to identify relationship between independent variables (satisfaction with

nature of work, satisfaction with coworkers, satisfaction with promotion,

satisfaction with supervisor and satisfaction with working environment) and the

dependent variable (organizational pride).

Results: The results of the study reveal that satisfaction with supervisor affects

most organizational pride level of staffs, the next is satisfaction with nature of

work and the last factor is satisfaction with working environment.

Conclusion: This study discusses and give some solutions to improve human

resources policy, attract and retain good staffs…all solutions with the highest

target are building the pride of staffs in Telcos in Vietnam.

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TABLE OF CONTENTS

ACKNOWLEDGEMENTS ............................................................................................... i

ABSTRACT .................................................................................................................. iii

TABLE OF CONTENTS ................................................................................................. iv

LIST OF FIGURES ......................................................................................................... vi

LIST OF TABLES .......................................................................................................... vii

LIST OF ABBREVIATIONS ................................................................................. viii

Chapter 1: INTRODUCTION ..................................................................................... 1

1.1Background .................................................................................................................. 1

1.2 Overview of Human resources in Telecommunication industry in Vietnam ........... 2

1.3 Problem statement and rationales .............................................................................. 4

1.4 Research objectives .................................................................................................... 5

1.5 Scope ......................................................................................................................... 5

1.6 Research structure ...................................................................................................... 6

Chapter 2: LITERATURE REVIEW ........................................................................ 7

2.1 Organizational pride ................................................................................................... 8

2.2 Determinants of organizational pride ..................................................................... 11

2.3 Theoretical model..................................................................................................... 14

Chapter 3: RESEARCH METHODOLOGY ........................................................... 15

3.1 Research methodology ............................................................................................. 15

3.2 Developing research methodology .......................................................................... 16

3.3 Population and sample ............................................................................................. 20

Chapter 4: DATA ANALYSIS .................................................................................. 22

4.1 Sample characteristics ........................................................................................... 22

4.2 Assessment of scale reliability of components ....................................................... 24

4.3 Exploratory factor analysis (EFA) ........................................................................... 26

4.4 The new hypothesis 30

4.5 Regression ................................................................................................................ 31

4.6 Hypotheses testing result ......................................................................................... 34

4.7 Descriptive and ANOVA of individual characteristic factors ................................ 35

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4.8 Descriptive statistic of variables .............................................................................. 38

4.8.1 Organizational pride levels among three Telcos in Vietnam .......................... 39

4.8.2 Descriptive statistic of independent variables ................................................. 40

4.8.3 Descriptive statistic of dependent variables .................................................... 40

4.9 Results ....................................................................................................................... 41

Chapter 5: RECOMMENDATIONS ........................................................................ 45

5.1 Discussion ................................................................................................................. 45

5.2 Managerial implications ........................................................................................... 48

5.2.1 Satisfaction with supervisor .............................................................................. 49

5.2.2 Satisfaction with nature of work ....................................................................... 49

5.2.3 Satisfaction with working environment ............................................................ 50

CONCLUSION ............................................................................................................ 52

Research limitation ........................................................................................................ 52

Future research ............................................................................................................... 53

REFERENCES ........................................................................................................... 54

APPENDICES:

A: Vietnamese version questionnaire ........................................................................... 57

B: English version questionnaire ................................................................................... 59

C: Coding of variables ................................................................................................. 61

D: Total variance explained table ................................................................................. 62

E: Descriptive statistic of independents ........................................................................ 63

F: Histogram and scatter plot of regression standardized residual ............................... 64

G: Coding of variables of the new factors ..................................................................... 65

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