Luận văn thạc sĩ UEH core criteria affecting intention to select a supplier of less than container

MINISTRY OF EDUCATION AND TRAINING

University of Economics Ho Chi Minh City



DANG NGOC HOANG

CORE CRITERIA AFFECTING INTENTION TO

SELECT A SUPPLIER OF LESS THAN

CONTAINER LOAD (LCL) IMPORT SERVICE

IN HO CHI MINH CITY

MASTER THESIS IN ECONOMICS

Ho Chi Minh City – 2018

LUAN VAN CHAT LUONG download : add [email protected]

MINISTRY OF EDUCATION AND TRAINING

University of Economics Ho Chi Minh City



DANG NGOC HOANG

CORE CRITERIA AFFECTING INTENTION TO

SELECT A SUPPLIER OF LESS THAN

CONTAINER LOAD (LCL) IMPORT SERVICE

IN HO CHI MINH CITY

Major: Business Administration

(Research)

Code: 8340101

Master Thesis in Economics

Supervisor: Dr. Tran Thi Thanh Phuong.

Ho Chi Minh – 2018.

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COMMITMENTS

I commit that: “Core criteria affecting intention to select a supplier of Less

Than Container Load (LCL) import service in Ho Chi Minh city” is my own

research, which is based on the study and guidance of Dr. Tran Thi Thanh Phuong.

This thesis includes accurate referencing cited from the vast majority of research

carried out by reputable authors in the world with detailed in-text citations. The

content and results of the analysis are honest and have not been published in any form

before, so the comments, evaluations and conclusions are reliable.

Ho Chi Minh City, 2018.

Dang Ngoc Hoang.

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TABLE OF CONTENTS

BACK COVER PAGE

COMMITMENTS

TABLE OF CONTENTS

LIST OF ABBEREVIATIONS

LIST OF TABLES

LIST OF FIGURES

ABSTRACT

CHAPTER 1

INTRODUCTION.......................................................................................................1

1.1 Introduction: ......................................................................................................1

1.2 Purpose of the study: .........................................................................................3

1.3 Novelty value and significance of the Study.....................................................4

1.4 Subjects and Scopes of study: ...........................................................................4

1.5 Limitation of the Study: ..................................Error! Bookmark not defined.

1.6 The thesis structure:...........................................................................................5

CHAPTER 2

LITERATURE REVIEWS .........................................................................................6

2.1 Definition and roles of international freight forwarders. ..................................6

2.1.1 Definition of international freight forwarder:.............................................6

2.1.2 Roles of international freight forwarder:....................................................7

2.2 Definition and roles of consolidator and less than container load (LCL)

service:.....................................................................................................................9

2.2.1 Definition of consolidator and less than container load (LCL) shipment: .9

2.2.2 Roles of consolidator and less than container load (LCL) import

shipment:..............................................................................................................9

2.3 Standard Operating Procedure (SOP) of Consolidator for LCL Import

Shipment:...............................................................................................................12

2.4 The overview of less than container load (LCL) service in Ho Chi Minh City.

...............................................................................................................................13

2.5 Purchasing, Purchasing process and Behavioral Intention: ............................14

2.6 Factors influencing freight forwarder selection............................................ 18

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2.7 An overview of related researches that analysis factors affecting to select a

supplier of LCL service.........................................................................................21

2.8 Proposed Research Model and The Scale of Variables: .................................27

2.8.1 Proposed research model:.........................................................................27

2.8.2 The measurement scale for selected factors: ............................................29

CHAPTER 3

RESEARCH METHODOLOGY..............................................................................33

3.1 Research Process. ............................................................................................33

3.2 The qualitative research: .................................................................................35

3.3 The tools and method of survey: .....................................................................35

3.4 Target respondents and the sampling. .............................................................36

3.5 Measurement scales:........................................................................................36

3.6 The quantitative analysis:................................................................................38

CHAPTER 4

DATA ANALYSIS...................................................................................................40

4.1 Demographical Data of the Respondents:.......................................................40

4.1.1 Position of respondents:............................................................................40

4.1.2 Business type of respondents:...................................................................41

4.1.3 Consolidators were chosen by respondents. .............................................42

4.1.4 Commodities were imported by LCL import service...............................43

4.1.5 Frequency of using import service: ..........................................................44

4.1.6 Markets imported LCL cargo into Vietnam: ............................................44

4.1.7 The Level of Factors on Customer Selection Intention to use LCL

Service. ..............................................................................................................45

4.2 Reliability analysis: .........................................................................................46

4.3 Exploratory Factor Analysis (EFA): ...............................................................48

4.3.1 EFA for independent variables:................................................................49

4.3.2 EFA for dependent variable:.....................................................................51

4.4 Correlation Testing..........................................................................................52

4.5 Multiple Regression Analysis. ........................................................................54

CHAPTER 5

CONCLUSION AND RECOMMENDATIONS......................................................59

5.1 Conclusion of the Study ..................................................................................59

5.2 Limitation and future research ........................................................................60

5.3 Recommendations to LCL import supplier.....................................................61

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5.3.1 Recommendations for Responsiveness. ...................................................61

5.3.2 Recommendations for reliability: .............................................................62

5.3.3 Recommendations for Empathy ...............................................................63

5.3.4 Recommendations for Rates.....................................................................63

5.3.5 Recommendation for Assurance...............................................................64

5.3.6 Recommendations for resource ................................................................64

REFERENCE

APPENDIX

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LIST OF ABBEREVIATIONS

CBM: Cubic Meter.

KMO: Kaiser – Meyer – Olkin

KPI: Key Performance Indicator.

LCL: Less Than Container Load

EFA: Exploratory Factor Analysis.

EXW: Ex-Work.

FOB: Free On Board.

FCL: Full of Container Load.

SOP: Standard Operating Procedure.

SPSS: Statistical Package Software For Social Science.

Sig.: Significant Value.

TEU: Twenty-foot Equivalent Units

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LIST OF TABLE

Table 2.1 Dimension of container according to ISO standard..................................10

Table 2.2 The measurement scales of Banomyong et al (2005) research. ...............25

Table 2.3 The overview of factors influencing selection international freight

forwarders and consolidators in related researches. .................................................26

Table 2.4 Research Hypotheses. ...............................................................................32

Table 3.1 Measurement scales factors affect selection intention LCL import

supplier......................................................................................................................36

Table 4.1 Position of respondents.............................................................................41

Table 4.2 Business type of respondents....................................................................42

Table 4.3 Consolidators were chosen by respondents..............................................42

Table 4.4 Commodities were imported to Vietnam by LCL import service. ...........43

Table 4.5 Frequency of using LCL import service...................................................44

Table 4.6 Markets imported LCL cargo to Vietnam ................................................45

Table 4.7 Mean and standard deviation of six predictors.........................................45

Table 4.8 Reliability Statistics..................................................................................47

Table 4.9 KMO and Bartlett’s Test of Independent Variables.................................49

Table 4-10 Rotated Component Matrixa for Indepentent Variables. ......................50

Table 4.11 KMO and Bartlett's Test .........................................................................51

Table 4.12 Rotated Component Matrix for The Dependent Variable. .....................52

Table 4.13 Correlations.............................................................................................53

Table 4.14 Model Summaryb ...................................................................................54

Table 4.15 ANOVAa

.................................................................................................55

Table 4.16 Coefficientsa

............................................................................................55

Table 4.17 The results of testing all hypotheses......................................................57

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LIST OF FIGURES

Figure 2.1 Proposed research model………………………………………..28

Figure 3.1 The research process ....................................................................33

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