Tài liệu Basic Troubleshooting Process 1 ppt

1-5 Semester 8 Internetwork Troubleshooting v1.0 - Lab 1.2.9.1 Copyright  2001, Cisco Systems, Inc.

Lab 1.2.9.1: Basic Troubleshooting Process 1

WAN Network 2

192.168.0.96 /30

WAN Network 1

192.168.0.100 /30

SanJose1

Objective

In this lab you work with applying the basic troubleshooting model to a simple

and common network problem. The model steps include:

1. Define the problem

2. Gather the facts

3. Consider the possibilities

4. Create an action plan

5. Implement the plan

6. Observe the results (remove changes and return to 4 if it fails).

7. Document the results

To perform this lab, read the scenario to make sure that you understand the

problem from the user’s standpoint, follow the lab steps, and apply any basic

troubleshooting skills that you learned in earlier Cisco courses. Remember that

for this lab we are concentrating on the troubleshooting model, not any

particular IOS commands.

Scenario

A single user on the SanJose1 LAN claims they cannot access any network

resources but their local applications still function. Other users seem to have no

problems.