eknowledge transformation phần 8 docx

Tr a n s f o rming e-Knowledge 1 1 7

Learners participate in learning experi￾ences in cohorts of 25, facilitated by a

faculty or mentor, as appropriate. Mo s t

of their interactions are with the other

learners, the re p o s i t o ry of learning objects

and the knowledge management system.

To acquire new insight, they interact with

their primary faculty/ mentor, other

faculty/mentors who are available, and/or

with artificial intelligence agents that syn￾t h e s i ze responses based on past questions

and answers on particular topics.

In upgrading the environmental sciences

offering, the community of practice

decided the extent of the upgrade, the

changes in content and tradecraft to

include, and the mechanisms for prov i d￾ing just-in-time knowledge. The know l￾edge management and instru c t i o n a l

d e velopment staff provided insight on

h ow to incorporate these materials into

learning objects and the knowledge man￾agement system.

Unleashing Creativity and

C reating New Patterns of

Work and Learn i n g

Communities of practice are deploy i n g

n ew technologies to enable new means of

social interaction and coord i n a t i o n .

To d a y, proof-of-concept versions of these

n ew communities are being deve l o p e d

and refined. Over time, they will deve l o p

e ven greater amenity. These new com￾munities combine powe rful know l e d g e

management tools with new interf a c e s

and interactivity tools that make it easier

to engage in a wide range of community

activities. Examples such as Community

Intelligence Labs (www.co-i-l.com) illus￾trate how they facilitate the community

interaction pro c e s s .

With time, the new forms of social inter￾action and coordination will unleash the

c reativity of the community members

and the distributed intelligence that

resides in communities of practice in

tactic, explicit, and evolving forms. In

turn, this will enhance the new patterns

of work and learning that will be emerg￾ing from advances in knowledge sharing.

This circular process is self-re i n f o rc i n g ;

n ew forms of social interaction, cre a t i v￾i t y, and patterns of work and learning

accelerate the development and applica￾tion of new technologies, which re s t a rt

the cycle all over again.

Evolving a Distinctive

Knowledge Culture

While all enterprises have a distinctive

k n owledge ecology, they also are part of

a greater knowledge ecology that extends

b e yond their boundaries. This know l e d g e

ecology influences the enterprise know l￾edge culture, since successful enterprises

must participate in knowledge sharing

and exchange that transcends the bound￾aries of the enterprise. Howe ve r, eve ry

I n f r a s t ru c t u res, Processes, Ca pabilities, and Culture s

Vi rtuous Circ l e

Adapted from: Co m m u n i t y

Intelligence Labs, 2002.