eknowledge transformation phần 4 doc

R e s o u rces of Intere s t

Hagel, John and John Seely Brown.

2001. Your Next IT Strategy. Harvard

Business Review, October, 105–113.

Norris, Donald M. 2002. Assuring Value

from Your Technology Investment. White

Paper, October.

Ynez Delgado—

Chief Knowledge Off i c e r,

American Society for Tr a i n i n g

and Development, USA

Y n ez Delgado is the chief know l e d g e

officer at the American Society of Tr a i n￾ing and De velopment, the world’s

p remier professional association and

leading re s o u rce on workplace learning

and performance issues. ASTD's mem￾bership includes nearly 70,000 people,

w o rking in the field of workplace perf o r￾mance in 100 countries worldwide

ASTD provides information, re s e a rc h ,

analysis and practical information

d e r i ved from its own re s e a rch, the know l￾edge and experience of its members, its

c o n f e rences, expositions, seminars, pub￾lications and the coalitions and part n e r￾ships it has built through re s e a rch and

policy work. Its members work in nearly

20,000 multinational corporations, small

and medium sized businesses, gove r n￾ment agencies, colleges and unive r s i t i e s .

Since joining ASTD’s staff five years ago

in 2002, Delgado has presided over a

transformation in the use of knowledge at

ASTD, which has influenced best prac￾tices at thousands of enterprises in which

its members work. This transformation

has been shaped by ASTD’s notion that

“a m b i e n t” knowledge describes the

e m e r ging e-knowledge environment. Like

oxygen, this perva s i ve, constantly ava i l a b l e

re s o u rce serves you on demand in what￾e ver context is most effective.

E x e m p l a ry Tr a n s f o rmed Elements

• Ambient knowledge combined with

artificial intelligence to create “ambient

e-intelligence”

• “Input Once, Use Anywhere”

• Expeditionary development of

applications platforms

• Cost accounting for the cost and price of

knowledge

• Users Group became community of

practice in ambient e-intelligence

Ambient e-Intelligence. Delgado has

e n g a g e d A S T D ’s senior leadership and

member leaders in taking this principle to

the next level. Sp e c i f i c a l l y, they have

merged e-knowledge with artificial intelli￾gence, to create the next generation of col￾l e c t i ve intelligence. This so-called “a m b i e n t

e - i n t e l l i g e n c e” has created a parallel con￾sciousness that serves the organization by

constantly learning, growing and gathering

intelligence through the dynamic interac￾tions of its members and sensors. In the

emerging Knowledge Ec o n o m y, this

k n owledge infrastru c t u re among the most

valuable organizational assets it enables

measurable and radical increases in per￾sonal and organizational pro d u c t i v i t y.

Input Once, Use Anywhere. ASTD part￾n e red with Knowledge Media, Inc. (KMI)

to develop the knowledge infrastru c t u re

that would enable ambient e-intelligence.

From the start, this infrastru c t u re was

based on the vision of just the right

content, to just the right person(s), at just

the right time, on just the right device, in

just the right context, and for just the

right environment. KMI’s motto of “input

once, use anywhere” was reflected in the

d e velopment of reusable know l e d g e

objects through manual, automated, and

real-time indexing and tagging. T h e s e

k n owledge objects can be repurposed and

reused in a wide range of ASTD pro d u c t s ,

s e rvices, and experiences.

Vignettes from the e-Knowledge Future

4 4 Tr a n s f o rming e-Knowledge

We are a community of

practice, but also a community

of learners, trying to keep ahead

of the waves of change.

Tina Sung