Kỹ năng giao tiếp trong môi trường thư viện

Kf NANQ QIAO TifcP

TRONG NO I TRUdfNQ THU VICN

Pham Quynh Lan

Vu Thff vien

Giao tiep ffng xff la mdt nhu cau khdng the

thieu va ludn gan ket chat che vdi boat

ddng ciia con ngffdi. Giao tiep ffng xff

thdng minh, lich lam va chan thanh la ba dd cho

thanh cdng va danh vpng. Giao tiep la mdt qua

trinh trao ddi thdng tin giffa cac chii the, thdng

qua ngdn ngff ndi, ngdn ngff viet va ngdn ngff

bieu cam, qua dd cac chii the tham gia giao tiep

ludn hffdng tdi st/ ddng thuan ma minh mong

mudn.

Ky nang giao tiep la viec nghien ciCu chpn Iffa

ra mdt tap hdp cac hanh vi, cff chi, thai dp nhat

djnh de sff dung vao mdt hoat ddng giao tiep

nhat djnh, nham hffdng tdi mdt muc tieu nhat

djnh.

Ky nang giao tiep chinh la hanh trang khdng

the thieu ciia mdt ngffdi thanh cdng. Mdt can bd

thff vien thanh cdng trong cdng tac phuc vu khi

tao ra dffdc sff tin tffdng ciia ban dpc den vdi hp.

Mdt ban dpc se tim dffdc nhffng thdng tin hp can

khi dffdc can bd thff vien hffdng dan rd rang va

cu the.

Trong xa hdi ngay cang phat trien nhff hien

nay, chuyen mdn gidi, bet minh vdi cdng viec

chffa dii de mang lai sff hai Idng cho ban dpc. Ky

nang giao tiep la bi quyet khdng the thieu trong

mdi trffdng thff vien hien dai. Neu khdng cd ky

nang giao tiep, lam sao ban dpc cd the trinh bay

nhu cau thdng tin cua hp, lam sap can bd thff

vien hieu dffdc ban dpc ciia minh can ho trd gi,

va cam nhan ciia ban dpc ra sao ddi vdi dich vu

ma hp dang cung cap? Ky nang giao tiep that sff

la mieng ghep quan trpng nhat trong bffc tranh

thanh cdng cua mpi cudc ddi.

Giao tiep trong thff vien la giao tiep khdng cd

ddng Iffc kinh te, neu can bd thff vien khdng nhan

ra dffdc diieu dd, khdng tff giac thi rat cd the de

dang tff chdi yeu cau ciia ban dpc. Van hoa iCng

xff d thff vien la van boa tri thffc, d day khdng

diln ra cac hoat ddng mua ban, khdng cd khai

niem lo lai, dieu nay ddi hdi ngffdi thu thff phai

that sff yeu nghe, tam buyet vdi nghe hdn. Ban

dpc la ddi tffdng cd trinh dp van boa, vi vay can

bd thii thff phai cd each giao tiep phii hdp: Ijch

sff, vui ve, mem mdng, nha nhan, hieu biet,

nham thoa man nhu cau ciia ban dpc mdt each

tdt nhat. Ngffdi thii thff ngoai viec biet gidi thieu

vie thff vien va quang ba ngudn Iffc thdng tin

trong thff vien de thu hiit ban dpc cdn phai nhanh

nhay nam bat, khai thac nhu cau thdng tin ciia hp

de dap ffng mdt each kip thdi

Ky nang giao tiep bao gom nhieu ky nang ket

hdp lai nhff: Ky nang quan sat, ky nang lang

nghe, ky nang dat cau hdi, ky nang phan hdi, ky

nang nam bat tam ly ban dpc.

Tap huan Ky nSng giao tiep tai TVQGVN

Anh: TCTWN

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