Coaching, Mentoring and Managing breakthrough strategies 1 PHẦN 6 doc

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2. What did she do right?

3. Briefly describe how Barb could have avoided the pitfalls

you listed under No. 1.

4. If you were one of Barb’s people, how would you feel

about working for her?

5. What one thing could Barb Smith do to immediately

remedy the major problem(s) you see in her organization?

Case Analysis

Several things that could have been avoided seem to jump out

in this case.

First, Barb did not have access to backup staff or specialists

who could meet her production demand. Although it seemed like a

good idea to cross-train her people in kennel construction, the

obvious dissatisfaction of some employees is noted. Barb could

have avoided much of this difficulty by identifying free-lance

welders or outside resources to contact when welding demands

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The Five-Step StaffCoaching™ Model

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