Coaching, Mentoring and Managing breakthrough strategies 1 PHẦN 10 pot

The Coaching Role: Inspiring and Motivating

3 He concluded by telling the group that in only a short time,

every member had made him feel like “family,” and that he was

already as proud as the past director undoubtedly was to be

associated with them.

Case Analysis

Neil Evans demonstrated real coaching strengths in the

scenario you just read. He took over a team that was functioning

well and he maintained and surpassed performance measures. He

worked for buy-in, and took care not to allow negativity or lack of

drive to creep in. You get the feeling that his food-service team is

going to benefit greatly from his leadership.

Consider some specifics that can give you deeper insights into

the scenario — and into your own team/coach relationship.

1. What did the associate director’s resignation tell you about

the leadership style prior to Neil’s arrival?

What message might the resignation have sent to the

37-member staff?

2. In his two total-team meetings, do you think Neil

communicated clearly? How?

3. Did he provide opportunities to verify employee

understanding? How?

4. Was Neil’s choice of offices significant to you?

Good or bad? Why?

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