Coaching, Mentoring and Managing breakthrough strategies 1 PHẦN 4 doc

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description does not fully reflect an employee’s primary aptitude

… be open to modifications that can benefit the team! For

instance, a person whose responsibilities are basically clerical

might exercise creative talent by developing a team logo or banner

as time permits. The point is, let your people express their

individuality within the project framework. Not only will you see

tremendous gains in productivity, but staff morale will increase

dramatically as well.

Lack of Motivation Often Reflects Discouragement

When people are not motivated, it’s often because they are

discouraged, not because they are lazy, stupid or ill. Find out why

they’re discouraged. If you can identify that … and then be

creative in your encouragement … the missing motivation can

suddenly begin to surface.

How do you find out the reason for the discouragement? For

starters, try the same source that told you about the problem in the

first place. If the source isn’t the individual in question, you must

verify it with the team member personally. However,

discouragement can show itself in many other ways: a decrease in

productivity, less attention to detail, tardiness, absenteeism, etc.

Ultimately, a one-on-one “RAP” meeting is a good way to

confront the problem. RAP is a coaching acronym that stands for:

Review the past.

Analyze the present.

Plan the future.

With this approach, you and the team member can focus on a

review of past performance contrasted with present performance

— and then look together to an improved future. This simple tool

is logical and easy to remember. When the RAP approach is

followed, most coaches have no difficulty keeping track of where

the meeting is going and what progress has already been made.

Another plus of the RAP model is its emphasis on future

solutions. Discussions of the past and present are much less

important than planning for the future, especially since the goal is

to help team members work closer to their potential.

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Getting Results Is All About You

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