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User Experience
Re-Mastered
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Mobile Technology for Children: Designing for Interaction and
Learning
Edited by Allison Druin
Effective Prototyping with Excel
Nevin Berger, Michael Arent, Jonathan Arnowitz, and Fred
Sampson
Web Application Design Patterns
Pawan Vora
Evaluating Children’s Interactive Products: Principles and
Practices for Interaction Designers
Panos Markopoulos, Janet Read, Stuart MacFarlane, and
Johanna Hoysniemi
HCI Beyond the GUI: Design for Haptic, Speech, Olfactory and
Other Nontraditional Interfaces
Edited by Phi Kortum
Measuring the User Experience: Collecting, Analyzing, and
Presenting Usability Metrics
Tom Tullis and Bill Albert
Moderating Usability Tests: Principles and Practices for
Interacting
Joseph Dumas and Beth Loring
Keeping Found Things Found: The Study and Practice of Personal
Information Management
William Jones
GUI Bloopers 2.0: Common User Interface Design Don’ts and Dos
Jeff Johnson
Visual Thinking for Design
Colin Ware
User-Centered Design Stories: Real-World UCD Case Studies
Carol Righi and Janice James
Sketching User Experiences: Getting the Design Right and the
Right Design
Bill Buxton
Text Entry Systems: Mobility, Accessibility, Universality
Scott MacKenzie and Kumiko Tanaka-ishi
Letting Go of the Words: Writing Web Content that Works
Janice “Ginny” Redish
Personas and User Archetypes: A Field Guide for Interaction
Designers
Jonathan Pruitt and Tamara Adlin
Cost-Justifying Usability
Edited by Randolph Bias and Deborah Mayhew
User Interface Design and Evaluation
Debbie Stone, Caroline Jarrett, Mark Woodroffe, and Shailey
Minocha
Rapid Contextual Design
Karen Holtzblatt, Jessamyn Burns Wendell, and Shelley
Wood
Voice Interaction Design: Crafting the New Conversational
Speech Systems
Randy Allen Harris
Understanding Users: A Practical Guide to User Requirements:
Methods, Tools, and Techniques
Catherine Courage and Kathy Baxter
The Web Application Design Handbook: Best Practices for
Web-Based Software
Susan Fowler and Victor Stanwick
The Mobile Connection: The Cell Phone’s Impact on Society
Richard Ling
Information Visualization: Perception for Design, 2nd Edition
Colin Ware
Interaction Design for Complex Problem Solving: Developing
Useful and Usable Software
Barbara Mirel
The Craft of Information Visualization: Readings and Refl ections
Written and edited by Ben Bederson and Ben Shneiderman
HCI Models, Theories, and Frameworks: Towards a
Multidisciplinary Science
Edited by John M. Carroll
Web Bloopers: 60 Common Web Design Mistakes, and How to
Avoid Them
Jeff Johnson
Observing the User Experience: A Practitioner’s Guide to User
Research
Mike Kuniavsky
Paper Prototyping: The Fast and Easy Way to Design and Refi ne
User Interfaces
Carolyn Snyder
The Morgan Kaufmann Series in Interactive Technologies
Series Editors: Stuart Card, PARC; Jonathan Grudin, Microsoft;
Jakob Nielsen, Nielsen Norman Group
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User Experience
Re-Mastered
Your Guide to Getting
the Right Design
Edited by
Chauncey Wilson
AMSTERDAM • BOSTON • HEIDELBERG • LONDON
NEW YORK • OXFORD • PARIS • SAN DIEGO
SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO
Morgan Kaufmann Publishers is an imprint of Elsevier
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Morgan Kaufmann Publishers is an imprint of Elsevier.
30 Corporate Drive, Suite 400, Burlington, MA 01803, USA
This book is printed on acid-free paper.
© 2010 by Elsevier Inc. All rights reserved.
Chapter 1 was originally published in Usability Engineering, by Jakob Nielsen (Elsevier Inc. 1993).
Chapter 2 was originally published in Usability for the Web: Designing Web Sites that Work, by Tom Brinck (Elsevier Inc. 2002).
Chapter 3 was originally published in Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques, by
Catherine Courage and Kathy Baxter (Elsevier Inc. 2005).
Chapter 5 was originally published in Sketching User Experience: Getting the Design Right and the Right Design, by Bill Buxton (Elsevier Inc. 2007).
Chapter 6 was originally published in The Persona Lifecycle: Keeping People in Mind Throughout Product Design, by John Pruitt and Tamara Adlin
(Elsevier Inc. 2006).
Chapter 7 was originally published in Effective Prototyping for Software Makers, by Jonathan Arnowitz, Michael Arent, and Nevin Berger (Elsevier
Inc. 2006).
Chapters 8, 9, 11, 12 were originally published in User Interface Design and Evaluation, by Debbie Stone, Caroline Jarrett, Mark Woodroffe, and Shailey
Minocha. Copyright © The Open University 2005.
Chapter 10 was originally published in Observing the User Experience, by Mike Kuniavsky (Elsevier Inc. 2003).
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permission, further information about the Publisher’s permissions policies and our arrangements with organizations such as the Copyright Clearance
Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions. This book and the individual contributions contained in it are protected under copyright by the Publisher (other than as may be noted herein).
Notices
Knowledge and best practice in this fi eld are constantly changing. As new research and experience broaden our understanding, changes in
research methods, professional practices, or medical treatment may become necessary.
Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods,
compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety
of others, including parties for whom they have a professional responsibility.
To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage
to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products,
instructions, or ideas contained in the material herein.
Library of Congress Cataloging-in-Publication Data
User experience re-mastered: your guide to getting the right design/edited by Chauncey Wilson.
p. cm.
ISBN 978-0-12-375114-0
1. User interfaces (Computer systems)—Design. 2. Human-computer interaction. 3. Web sites—Design. I. Wilson, Chauncey.
QA76.9.U83U833 2009
006.7—dc22
2009028127
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
ISBN: 978-0-12-375114-0
For information on all Morgan Kaufmann publications,
visit our Web site at www.mkp.com or www.elsevierdirect.com
Printed in Canada.
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