Tài liệu Project Management Professional-Chapter 18b (Answer key) ppt

COMMUNICATIONS

MANAGEMENT

1. Answer: d

A communicator can use all three media to communicate.

2. Answer: c

The project manager has three main reasons for or interests in having good

document control: effective communications, making sure that all necessary

information is distributed and received by all those who need it; be able to

reconstruct why certain decisions were made and the conditions under which

they were made; historical value, so that lessons learned can be used in the

future on other projects.

3. Answer: d

From the Guide to the PMBOK 2000:

‘‘A communications management plan is a document which provides:

• A collection and filing structure which details what methods will be used to

gather and store various types of information. Procedures should also cover

collecting and disseminating updates and corrections to previously distributed

material.

• A distribution structure which details to whom information (status reports,

data, schedule, technical documentation, etc.) will be used to distribute vari￾ous types of information. This structure must be compatible with the respon￾sibilities and reporting relationships described by the project organization

chart.

• A description of the information to be distributed, including format, content,

level of detail, and conventions/definitions to be used.

• Production schedules showing when each type of communication will be

produced.

• Methods for accessing information between scheduled communications.

• A method for updating and refining the communications management plan

as the project progresses and develops.’’

4. Answer: d

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