Tài liệu Project Management Professional-Chapter 16a (Question) doc

QUALITY MANAGEMENT

1. The processes required to ensure that the project will satisfy the needs

for which it was undertaken include all activities of the overall manage￾ment function that determines the quality policy, objectives, and re￾sponsibilities and implements them by means such as quality planning,

quality control, quality assurance, and quality improvement, within the

quality system. This is called:

a. Quality assurance.

b. Quality control.

c. Quality planning.

d. Quality management.

2. Decisions as to the types of projects that should be accomplished and

strategic plans as to the quality of the projects that is required should

be the decision of which of the following?

a. Project manager

b. Procurement manager

c. Upper management

d. Stakeholders

3. According to Deming and Juran most of the quality problems that exist

are due to a defect or failure in processes that are controlled by:

a. The project manager.

b. The procurement manager.

c. Upper management.

d. Stakeholders.

4. A project manager is managing a large project and must consider the

application of a quality management plan. One of the critical factors in

such a plan is the cost of implementing the plan. The project manager

should:

a. Invoice the client for all quality improvements.

b. Implement the highest quality possible regardless of cost.

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