Tài liệu CO-ACTIVE COACHING NEW SKILLS FOR COACHING PEOPLE TOWARD SUCCESS IN WORK AND LIFE pdf

Co-Active Coaching

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Davies-Black Publishing • Mountain View, California

CO-ACTIVE

COACHING

NEW SKILLS FOR COACHING PEOPLE

TOWARD SUCCESS IN WORK AND LIFE

LAURA WHITWORTH  KAREN KIMSEY-HOUSE

HENRY KIMSEY-HOUSE  PHILLIP SANDAHL

2ND EDITION

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Published by Davies-Black Publishing, a division of CPP, Inc., 1055 Joaquin Road, 2nd

Floor, Mountain View, CA 94043; 800-624-1765.

Special discounts on bulk quantities of Davies-Black books are available to corporations,

professional associations, and other organizations. For details, contact the Director of

Marketing and Sales at Davies-Black Publishing: 650-691-9123; fax 650-623-9271.

Copyright 2007 by Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, and

Phillip Sandahl. All rights reserved. No part of this book may be reproduced, stored in

a retrieval system, or transmitted in any form or media or by any means, electronic, me￾chanical, photocopying, recording, or otherwise, without the prior written permission

of the publisher, except in the case of brief quotations embodied in critical articles or

reviews.

Davies-Black and its colophon and Strong Interest Inventory are registered trademarks

of CPP, Inc. Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems,

Inc. DiSC is a registered trademark of Inscape Publishing. MetaSkills is a trademark of

The Coaches Training Institute. Myers-Briggs Type Indicator and MBTI are trademarks

or registered trademarks of the Myers-Briggs Type Indicator Trust in the United States

and other countries. StrengthsFinder is a trademark of The Gallup Organization. Team

Diagnostic is a trademark of Team Coaching International.

Visit the Davies-Black Publishing Web site at www.daviesblack.com.

Printed in the United States of America.

12 11 10 09 08 10 9 8 7 6 5 4 3

Library of Congress Cataloging-in-Publication Data

Co-active coaching : new skills for coaching people toward success in work and life /

Laura Whitworth ... [et al.]. — 2nd ed.

p. cm.

Includes index.

ISBN 978-0-89106-198-4 (pbk.)

1. Self-actualization (Psychology) 2. Mentoring. 3. Motivation (Psychology)

4. Success—Psychological aspects. I. Whitworth, Laura.

BF637.S4W484 2007

158′.3—dc22

2006030970

SECOND EDITION

First printing 2007

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This book is dedicated to the clients and coaches

whose lives we have touched

and whose lives have touched us . . .

and to the clients and coaches to come.

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Contents

About the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

PART I

Co-Active Coaching Fundamentals

1. The Co-Active Coaching Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2. The Co-Active Coaching Relationship . . . . . . . . . . . . . . . . . . . . . . . 15

PART II

Co-Active Coaching Contexts

3. Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4. Intuition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

5. Curiosity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6. Forward and Deepen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

7. Self-Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

PART III

Co-Active Coaching Principles and Practices

8. Client Fulfillment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

9. Client Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

10. Client Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

11. Integration, Application, and Vision . . . . . . . . . . . . . . . . . . . . . . . . 171

The Coach’s Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

vii

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Appendix A: Organizational Impact of

Co-Active Coaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Appendix B: Coaching the Team,

the Organization, or the Relationship . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Appendix C: Ethics and the Professional Coach . . . . . . . . . . . . . . . . . 289

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

About the Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

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ix

About the CD

The accompanying CD contains audio files introducing and demon￾strating the co-active coaching model. Brief introductions highlight the

contexts and skills emphasized in the sample coaching dialogues.

To play the audio files on a PC, use one of the following three

options after you have inserted the CD in your CD drive:

1. If the “7795CD” window appears, click on “Play Audio CD.”

2. If the “7795CD” window does not appear, open “My Computer”

and double click on “7795CD” on your CD drive. (If “7795CD”

does not appear when you open “My Computer,” instead click

on “Tools,” then “Folder Options,” and then “View.” Look for

“Hidden Files and Folders,” select “Show Hidden Files and

Folders,” and click on “Apply” and then “OK.” “7795CD” should

then appear.)

3. Another option is to open Windows Media Player. Select “Copy

from CD” and then click on a track and the play option.

The CD also contains PDF files of the forms and exercises in the

Coach’s Toolkit, which you may download and print out for use with

clients. Please note: To read and print the PDF files, you will need

Adobe® Acrobat® (version 5.0 or newer) or Adobe® Reader® installed on

your computer.

The contents of the CD are listed on the following pages.

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AUDIO

1 The Co-Active Coaching Model

2 Introduction to Demonstration 1

3 Co-Active Coaching Demonstration 1

4 Introduction to Demonstration 2

5 Co-Active Coaching Demonstration 2

6 Conclusion

THE COACH’S TOOLKIT PDFS

Discovery Forms and Checklists

For Use with Individual Clients

1 Individual Client Discovery Checklist

2 Coaching Agreement

3 Personal Information Fact Sheet

4 Wheel of Life Exercise

5 Primary Focus

6 Individual Client Interview

7 Strategic Planning Checklist

8 Completion Log

9 Coaching Preparation Form

For Use with Corporate Clients

10 Corporate Client Discovery Checklist

11 First Meeting Checklist

12 Corporate Client Profile

13 Alternative Client Profile

14 Performance Awareness Appraisal

15 Job Performance Wheel

16 Management/Leadership Wheel

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Additional Coaching Forms

17 Co-Active Coaching Definition

18 Wheel of Life Exercise

19 Priorities Wheel

20 Management Competencies Wheel

21 Blank Wheel

22 Goals and Commitments

23 Daily Habits

24 Daily Habits Tracking Log

25 Action and Planning Log

26 Saboteur Clarification

27 Saying Yes—Saying No

Coaching Exercises

28 Future Self Exercise

29 Life Purpose Exercise

30 Values Clarification Exercise

Coaching Resources

31 Powerful Questions

32 Homework Inquiries

33 Structures

34 Sample Co-Active Coaching Skills List

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Preface

Welcome to the second edition of Co-Active Coaching. It is an extraordi￾nary experience to look back and see how much the world of coaching

has changed in just a few short years. Back in 1998 when the first edi￾tion was published, if you told people you were a coach, their auto￾matic response would likely have been, “Oh? What sport?” Today, the

profession of coaching as we know it is widespread, familiar to most,

and growing continuously. In our view, it is the demand and desire for

coaching that is pulling the profession ever more deeply into the world.

As we survey the landscape of coaching today, we see the profes￾sion’s dramatic growth, and data from the International Coach Federa￾tion (ICF) help illustrate it. The ICF is the largest association for

professional coaches worldwide. In 1998, the ICF counted fewer than

2,000 members, and less than 140 of those were outside North Amer￾ica. Seven years later, the ICF is still growing, supporting more than

8,000 members; of those, more than 2,000 are outside North America,

representing every major country in the world.

The growth is not just geographic; coaching continues to become

more diverse in its reach as coaches specialize in a wide variety of de￾mographic and interest-related niches. Nearly every age, occupation,

and personal passion has a coach waiting to answer the call.

In the corporate world, where coaching was once the exclusive

perk of executives and rising stars, it is becoming a standard part of

the organizational toolkit to help employees, managers, supervisors,

and, yes, executives in their personal development and achievement.

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Organizations have learned that highly motivated and fulfilled employ￾ees at all levels produce high-performance results for the organization.

In fact, many organizations are now bringing coach training into the

organization, so that coaching skills and the coaching context are de￾veloped in-house.

In a related way, the past few years have seen the emergence of a

new branch of coaching: team coaching. It is a complementary ap￾proach to individual coaching, not a substitute. In a world that is in￾creasingly aware of the power of teams inside organizations, team

coaching is on the rise. Coaching for relationship systems is expanding

as well, and not just for romantic relationships, but for families, busi￾ness associates, and other close partnerships.

Even the definition of “coach” is widening. The first edition of the

book was aimed primarily at individual coaches working as individual

practitioners. Today, we see consulting companies offering coaching

services, and a wide variety of professional service providers are adding

coaching or coaching skills to their current practice. More and more,

for example, we see consultants offering ongoing coaching to help en￾sure that changes and new skills take hold and grow.

We also see an emerging emphasis on coaching as an essential skill

set for leaders. Coaching is widely recognized as one of the fundamen￾tal leadership styles that top leaders need in order to operate effectively.

In the first edition, we talked about co-active coaching as not only

a set of professional skills but a unique way of communicating. The na￾ture of the relationship and what is honored are different in a coaching

relationship compared to other relationships, in which there is often a

strong identification with who is dominant and who is not. Today, we

see this “coach approach” spreading from professional coaching rela￾tionships into general use. We see teachers using coaching skills and a

coaching style when these are called for. We see managers, parents,

customer service representatives, and health care workers using coach￾ing skills and a coach approach.

In the years since the first edition, the profession has grown along

with our own understanding of what makes coaching work. Since the

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