Servqual application to assess service quality in the hotel industry in Hanoi, Vietnam

Kieu Thi Khanh Tap chi KHOA HOC & CONG NGHE 71(9):

Cd nhting sinh vien khdng biet minh ldi

phdng thi nghiem phai lam nhung gi. Chinh

vi vay, khi ket qua thi nghiem khdng dimg

vdi trong ly thuyet da hoc cac em cung khdng

phat hien ra.

Bang xep locii

Diem

A

B

C

D

F

Thu'c

SL

3

17

15

5

0

ngi liem

%

7.5

42,5

37,5

12.5

0

D6\

SL

1

17

14

6

2

chiing

%

2,5

42.5

35

15

5

- Mirc do tich cyc. ty lyc trong qua trinh thf

nghiem ciia nhdm thye nghiem ldn hon nhdm

ddi chirng.

- Diem trung binh cua nhdm thuc nghiem ldn

hon diem trung binh cua nhdm ddi chim".

- Thai do bgc tap ciia sinh vien da dugc

nang len.

Nhung nhan djnh tren chirng td: chat lugng

bgc lap cua nhdm thye nghiem tdt hon nhdm

ddi chimg.

KET LUAN

Vdi viec van dung mdt sd giai phap neu tren

vao qua trinh thye hanh thi nghiem vat ly dai

cirong cho sinh vien trudng Dai bgc Ky thuat

Cdng nghiep- Dai bgc Thai Nguyen, chiing

tdi da thu dugc mdt sd ket qua nhat djnh: thai

do bgc tap, ky nang thye hanh thi nghiem va

ket qua bgc tap ciia sinh vien da dugc nang

len. Dieu dd chirng Id cac giai phap dugc de

cap trong bai bao nay da gdp phan nang cao

chat lugng thuc hanh cho sinh vien.

T AI LIEU THAM KHAO

[I]. Khung chuong trinh thi nghiem hien hcinh

trudng dai hge Ky thuat Cdng nghiep 2009.

[2]. Dang Danh Hoang (2009), Tuyen tap hdo cdo

khoa hoc, Dgi hoc Ky thudt Cong nghiep

[3]. Nguyen Duy Thang (2005), Thuc hdnh vdt ly

dgi cuong, Nxb Dai hge Su pham, Hii Ngi.

SUMMARY

SOME SOLUTIONS TO IMPROVE THE QUALITY OF GENERAL

PHYSICS PRACTICE FOR STUDENT AT UNIVERSITY

OF TECHNOLOGY- THAI NGUYEN UNIVERSITY

Kieu Thi Khanh'

College oJ Technology Thai Nguven tiuveisilv

Physics is an experimental science. Practical experiments in physics is an important and

indispensable part of the physics course. Practical experiments in physics not only contribute to the

formation of knowledge to students but also help to train their behavior of experimental science,

methods construction and scientific research, it is necessary for people to work in science world.

Therefore, in order to contribute to the improvement of the quality of practical skills in physics

experiments, this paper refers to the selection of programs, the improvement of the content and the

methods of organizing some general physics experiments for students in the College of

Technology - Thai Nguyen University.

Key words: physics experiment, quality practice, general physics, organizational practices,

practical skills.

• Tel:im98'929l: luiiail: kieiiUianhdJHI agmail.com

16