RESEARCH ON ONLINE LEARNING, e LEARNING IMPACT ON STUDENT SATISFACTION

HO CHI MINH CITY UNIVERSITY OF

TECHNOLOGY AND EDUCATION

FACULTY FOR HIGH QUALITY TRAINING

COURSE: DATA ANALYSIS

INSTRUCTOR: Ph.D Nguyen Khac Hieu

RESEARCH ON ONLINE LEARNING, E-LEARNING

IMPACT ON STUDENT SATISFACTION

AUTHORS:

Lê Hoàng Kim Thanh - 19124064

Nguyễn Mai Thảo - 19124065

Trần Thị Hải Yến - 19124043

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SPECIAL THANKS TO

The first words allow the author to express sincere and deep gratitude to Ph.D. Nguyen

Khac Hieu - the scientific instructor for the author, directed the topic, directly guided and

had valuable suggestions to help the author during the research implementation.

The author would like to thank the teachers and teachers of Ho Chi Minh City University of

Technology and Education for teaching and imparting valuable knowledge to the author as

the foundation for this study.

At the same time, the author would like to thank the Masters and Postgraduate Department

of Ho Chi Minh City University of Technical Education for their enthusiastic help and

guidance in completing the procedures related to the study. assist.

The author also would like to sincerely thank you, sisters and colleagues for creating

favorable conditions, providing documents, discussions to help the author complete the

scales, surveys and take time to refer. and answer the survey.

Finally, the author would like to thank family and friends for their help and for creating a

solid support for the author during the study and to obtain the research results.

Sincerely thank.

Ho Chi Minh City, June 2021

Authors

Lê Hoàng Kim Thanh

Nguyễn Mai Thảo

Trần Thị Hải Yến

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TABLE OF CONTENTS

SPECIAL THANKS TO.......................................................................................................................1

TABLE OF CONTENTS.....................................................................................................................2

1. INTRODUCTION............................................................................................................................5

1.1 Reasons for choosing topics:......................................................................................................5

1.2 Research objectives....................................................................................................................5

1.3 Research methods and data.........................................................................................................6

1.3.1 Research methods:.......................................................................................................6

1.3.2 Data:............................................................................................................................6

1.4 Meanings of the research...............................................................................................6

1.5 Structure of reports........................................................................................................7

1.6. Definitions of key concepts...........................................................................................7

1.6.1. Online learning, E-learning concepts:........................................................................7

1.6.2. Student satisfaction with training activities concept:..................................................7

1.6.3 University service quality concept:.............................................................................8

1.6.4 The relationship between university service quality and student satisfaction:.............8

2. LITERATURE REVIEWS AND RESEARCH MODEL................................................................9

2.1. Literature reviews......................................................................................................................9

2.2 Relevant research overview..........................................................................................11

2.2.1 Domestic research:....................................................................................................11

2.2.2 Research abroad:.......................................................................................................13

2.3 Research model.........................................................................................................................19

2.4 Research Hypotheses................................................................................................................20

2.4.1 Applications:.............................................................................................................20

2.4.2 Teaching methods:.....................................................................................................21

2.4.3 Systems functionality:...............................................................................................21

2.4.4 Support services:.......................................................................................................21

2.4.5 Interaction in the learning process:............................................................................21

2.4.6 Students Satisfaction:.................................................................................................21

2.4.7 The investment of the university:.............................................................................21

3. RESEARCH METHODS...............................................................................................................22

3.1 Research process.......................................................................................................................22

3.2 Scale construction.....................................................................................................................22

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3.3 Data collection and sample.......................................................................................................26

3.4 Data analysis (Theory)..............................................................................................................26

3.4.1 Descriptive:...............................................................................................................26

3.4.2 Cronbach's Alpha analysis:........................................................................................26

3.4.3 Exploratory factor analysis (EFA):............................................................................27

3.4.4 Regression:................................................................................................................28

3.4.5 T-test, ANOVA:.........................................................................................................28

4. RESEARCH RESULTS.................................................................................................................28

4.1 Descriptive statistics.................................................................................................................28

4.1.1 Demographics:..........................................................................................................28

4.1.2 Descriptive statistics of variables:.............................................................................31

4.2 Cronbach’s alpha analysis.........................................................................................................32

4.2.1 APP (Non of Applications Factors):..........................................................................32

4.2.2 TM (Non of Teaching Methods Factors):..................................................................33

4.4.3 SF (Non of System Functionality Factors):...............................................................33

4.4.4 SUPF (Non of Support Factors):...............................................................................34

4.4.5 ITF (Non of Interaction in the learning process Factors):..........................................34

4.4.6 SS (Non of Student Satisfaction):..............................................................................34

4.4.7 INV (Non of The investment of your university):.....................................................35

4.3 Exploratory factor analysis (EFA):...........................................................................................35

4.4 Regression:...............................................................................................................................38

4.5 T-test, ANOVA:.........................................................................................................................38

5. CONCLUSIONS AND SUGGESTIONS......................................................................................40

5.1 Conclusions...............................................................................................................................40

5.2 Suggestions...............................................................................................................................40

5.2.1 About applications:....................................................................................................40

5.2.2 About teaching methods:...........................................................................................40

5.2.3 About systems functionality:.....................................................................................41

5.2.4 About support services:.............................................................................................41

5.2.5 About interaction in the learning process:.................................................................41

5.2.6 About the investment of the university:....................................................................41

5.3 Limitations................................................................................................................................41

REFERENCES...................................................................................................................................42

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