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Q : Skills for success (Listening and speaking)
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Skills for Success
LISTENING AND SPEAKING
Jaim ie Scanlon
SECOND
EDITION
I lQ O N L I N E :
in te g ra te d
d ig ita l c o n te n t
s lB : Skills for Success
SECO N D EDITION
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SHAPING le a r n in g TOGETHER
We would like to acknowledge the teachers from all over the world who participated in the development process and review of the Q series.
Special thanks to our Q: Skills for Success Second Edition Topic Advisory Board
Shaker A li A l-M o h am m ad , B uraim i U niversity C ollege, O m an; D r. A sm aa A. E b ra h im . U niversity of S h arjah , U.A.H.; R achel B atch ild er, College
o f the N o rth A tlantic, Q atar; A nil Bayir, Izm ir U niversity. T urkey; F lo ra M cvay B o z k u rt. M altepe U niversity. T urkey, P au l B radley, U niversity
o f th i Thai C h am b er of C om m erce B angkok, T hailand; Joan B irre ll-B e rtra n d , U niversity o f M an ito b a, M B, C an ad a; K aren E. C aldw ell, Zayed
U niversity, U.A.E.; N icole H a m m o n d C arra sq u e l. U niversity o f C entral F lorida, FL, U.S.; K evin C o u n try m a n , Seneca C ollege o f A pplied A rts
& Technology, O N , C an ad a; Julie C ro ck er, A rcadia University, NS, C anada; M arc L. C u m m in g s. Jefferson C o m m u n ity a n d T echnical College,
KY, I S.; R achel D eS anto, H illsborough C o m m u n ity C ollege Dale M abry C am p u s, FL, U.S.; N iliifer E rtiirk m e n , Ege U niversity, Turkey; Sue
Fine, Ras Al K haim ah W om en's C ollege (H C T ), U.A.E.; A m in a AI H a sh a m i. N'izwa C ollege o f A pplied Sciences, O m an; S te p h a n Jo h n so n , N agoya
Shoka D aigaku, Japan; S ean K im . A valon, South K orea, G reg o ry K ing, C hu b u D aigaku, Japan; S e ra n K ii^iik, M altepe U niversity, Turkey; Jonee
De Leon, v u s , V ietnam ; C a ro l L ow ther, P alom ar C ollege, C A, U.S.; E rin H a rris-M a c I.e o d , St. M ary 's U niversity, N S, C an ad a; A ngela Nagy,
M altcpe U niversity. T urkey; H u y n h T hi Ai N guyen. V ietnam ; D an iel L. P aller. K injo G ak u in U niversity. Japan. Jan g y o P a rso n s, K ookm in
U niversity, South K orea; L aila Al Q a d h i. Kuwait University, Kuwait; Josh R o sen b erg er, English L anguage In stitu te U niversity o f M ontana, MT, U.S.;
N ancv S ch o en feld , K uw ait U niversity, Kuwait; Jenay S eym our, H ongik U niversity. S o u th K orea; M o o n -y o u n g Son, S o u th K orea; M atth ew T aylor,
Kinjo G ak u in D aigaku, Japan; B u rcu T ezcan-U nal, Zayed University, U.A.F..; T ro y T ucker, E dison S tate C ollege-L ee C am p u s, FL, U.S.; K ris V icca,
Feng C hia University. T aichung; Jisook W oo, Incheon University, S outh K orea; D u n y a Y en id u n y a. Ege U niversity, Turkey
( I N m M H M M M arcaren a A guilar. N orth H arris College. I X. Rebecca
A ndrade. C alifornia State U niversity N o rth Ridge, CA; Lesley A ndrews.
Boston University, M A; D eb o rah A nholt, Lewis and C lark College,
OR; Robert A nzelde. O akton C o m m unity College, II.; A rlys Arnold.
University o f M innesota, M N; M arcia A rth u r, Renton T echnical College,
WA; Renee A shm eade, Passaic C ounty C om m unity College, NJ; A nne
B achm ann, Clackam as C om m u n ity College, OR; Lida Baker, UCLA, CA;
Ron Balsam o. Santa Rosa Junior College, CA; Lori Barkley, Portland State
University, O R; Eileen Barlow, SUNY Albany, NY; Sue B artch, Cuyahoga
C om m unity College, O H; Lora Bates, O akton High School, VA; B arbara
B atra. N assau C o unty C om m u n ity College, NY; N ancy B aum , University
ofT exas at A rlington, TX, R ebecca Beck. Irvine Valley College, CA; Linda
B erendsen, O akton C om m unity College, 1L; Jennifer Binckes Lee, Howard
C om m unity College, M D; G race Bishop, H ouston C om m unity College,
TX; Jean W. B odm an, L’nion C ounty College, NJ; V irg in ia Bouchard.
G eorge M ason University, VA; K im berley B riesch S um ner. University of
Southern C alifornia, CA; K evin B row n, U niversity o f C alifornia, Irvine,
CA; Laura B row n, G lendale C om m unity College, CA; B ritta B urton,
M ission College, CA; A llison L. C allah an . Harold W ashington College, II.;
G abriela C am biasso, H arold W ashington College, IL; Jackie C am pbell,
Capistrano Unified School D istrict, CA; A dele C . C am us. George Mason
University. VA; L aura C hason, S avannah College, GA; K erry L inder C atana.
Language S tudies International, NY; A n C heng. O klahom a State University,
OK: C arole C ollins, N orth H am pton C o m m unity College, PA; B etty R.
C om pton, lntercultural C om m unications College, HI; P am ela C ouch, Boston
University, M A. F ern an d a C row e, Intrax International Institute. CA; V icki
C u rtis. Santa C ruz, CA; M argo C zinski, W ashtenaw C om m unity College,
MI; D avid D ahnke, Lone Star College, TX; G illian M. D ale. CA; L. D algish.
C oncordia College, M N; C h risto p h er D avis, John Jay College. NY; Sherry
Davis. Irvine University, CA, N atalia d e C uba. N assau C ounty C om m unity
College, NY; Sonia D elgadillo. Sierra College. CA; E sm eralda Diriye,
Cypress College 8c Cal Poly, CA; M arta O . D m vtrenko A hrabian, Wayne
State University. MI; Javier D o m in g u ez. C entral H igh School, SC; Jo Ellen
D ow ney-G reer, Lansing C o m m unity College, Ml; Jen n ifer D uclos. Boston
University, M A. Y vonne D uncan. City College o f San Francisco, CA; Paul
D ydm an, USC Language Academy, CA; A n n a Eddy, University o f M ichigan
Flint, M I; Z o h an E l-G am al. G lendale C om m unity College, CA; Jennie
Farneil. I 'niversity o f C onnecticut, CT; S usan F edors. H ow ard C om m unity
College, M D ; V alerie Fiechter. M ission College. CA. A shley Fifer. Nassau
C ounty C om m u n ity College, NY. M atthew Florence. Intrax International
Institute. CA, K athleen Flynn. G lendale College. CA, E lizabeth Fonsea.
Nassau C o u n ty C om m unity College. NY; F.ve Fonseca. St. Louis C om m unity
: .ollege, M O ; E lizabeth Foss, W ashtenaw C om m unity College, M I; D uff
C. G alda Pim a C om m unity College. AZ; C h ristian e G alvani. H ouston
C om m unity College, TX. G retchen G erber. Howard C om m unity College.
M D; Ray G onzalez, M ontgom ery College, M D; Janet G oodw in, University
ol C alifornia, Los Angeles. CA; A lyona G orokhova. G rossm ont College. CA;
John G ran ey Santa Fe College. F I ; K athleen G reen. C entral High School.
•\Z; N ancy H am adou. Pim a C om m u n ity College-W est C am pus. A /.. W ebb
H am ilto n , De A nza College, San Jose C ity College, CA; Janet H arclerode,
Santa M onica C om m u n ity College, CA; S a n d ra H a rtm a n n , l anguage and
C u ltu re C enter, TX; K athy Haven. M ission College, C A, R oberta H endrick,
C uyahoga C o m m u n ity College, O H ; G in n y H erin g er, Pasadena C ity College,
CA; A dam H enricksen. U niversity o f M aryland, M D; C aro ly n H o, Lone
Star Col lege-Cy Fair, TX; P eter H offm an, L aG uardia C o m m u n ity College,
NY; L in d a H olden, College o f Lake C ounty, IL; Jan a H olt, Lake W ashington
Technical College, WA; A n to n io Iccarino, Boston U niversity, M A; G ail Ibele,
University o f W isconsin, W l; N in a Ito, A m erican Language Institute, CSU
Long Beach. CA; L inda Jensen. UCLA, CA; Lisa Jurkow itz, Pim a C om m unity
College, CA; M andy K am a, G eorgetow n University, W ashington, DC;
S tep h an ie K asuboski. C uyahoga C om m u n ity College, O H ; C higusa K atoku,
M ission College, CA; S a n d ra K aw am ura. Sacram ento C ity College, CA; G ail
K ellersberger. U niversity o f H ouston-D ow ntow n, TX; Jane Kelly, D urham
Technical C o m m u n ity College, NC; M a ry an n e K ildare, N assau C ounty
C o m m u n ity College, NY; Julie P a rk K im , G eorge M ason University, VA;
K in d ra K inyon, Los A ngeles T rade-Technical College, CA; M att K line, El
C am in o College, C A, Lisa K ovacs-M organ, U niversity o f California, San
Diego, CA; C lau d ia K upiec, D ePaul University, IL; Renee La Rue, Lone Star
College M ontgom ery, TX; Janet L angon. G lendale College, CA; Law rence
Law son. Palom ar College, CA; Rachele L aw ton, The C o m m u n ity College of
Baltim ore C ounty, M D; A lice I-ee, R ichland College, TX; E sther S. Lee, CSUF
& M t. SAC, C A. C h erie L enz-H ackett, U niversity o f W ashington, WA; Joy
L eventhal. C uyahoga C o m m u n ity College, O H ; A lice L in, U CI Extension,
CA; M o n ica Lopez, C erritos College, CA; D u stin Lovell, FLS International
M arym ount C ollege, CA; C aro l L ow ther, P alom ar College, CA; C andace
Lynch-T hom pson. N o rth O range C ounty C o m m u n ity C ollege D istrict, CA;
T hi T hi M a, C ity College o f San Francisco, CA; Steve M ac Isaac, USC Long
Academy, CA; D enise M ad uli-W illiam s, C ity College o f San Francisco, CA;
Eileen M ahoney. C am elback H igh School, AZ; N aom i M ardock, MCCO m ah a. NF.; B rig itte M aro n d e. H arold W ashington C ollege, IL; M arilyn
M arq u is. Laposita C ollege CA; D oris M a rtin . G lendale C om m u n ity College;
Pasadena C ity College. CA; K eith M aurice, University ofT exas at A rlington,
TX: N ancy M ayer, University o f M issouri-St. Louis. M O; A ziah M cN am ara.
K ansas State U niversity. KS; B illie M cQ u illan . E ducation Heights, MN;
K aren M e rritt. G lendale U nion H igh School D istrict, AZ; H olly M ilkow art,
Johnson C ounty C o m m u n ity College, KS; E ric M oyer. Intrax International
Institute, CA; G in o M u zzatti. Santa Rosa lu n io r College, CA; S andra
N avarro. G lendale C o m m u n ity College, CA; T h an N yein k h in , ELAC,
PCX’, CA; W illia m N edrow , T riton ( ’ollege, IL; Eric N elson. LIniversity o f
M innesota, M N ; T han N y einkhin. ELAC, PCC, CA. F ern an d a O rtiz , C enter
for English as a Second Language at the U niversity o f A rizona. AZ, R hony
O ry. Ygnacio Valley High School. CA; P aul P a re n t. M ontgom ery College,
M D; D r. Sum eeta P atn aik . M arshall University. W Y, O scar P edroso, M iam i
Dade College, FL; R obin P ersian i. Sierra C ollege. CA ; P atricia Prenz-B elkin.
H ostos C o m m u n ity College. NY, S u zan n e Pow ell, U niversity o f Louisville,
KY; Jim R analli, Iowa State U niversity. I A; Toni R. R andall. Santa M onica
( 'ollege, CA; V idya R angachari. M ission College, CA, E lizabeth R asm ussen.
N orthern Virginia C om m unity ( ollege. VA; Lara Ravitch. I rum an College, IL,
iii
D eborah Repasz, Sail Jacinto College. I X, M arisa R ecinos, English Language
Center, Brigham Young University, UT; A ndrey R eznikov, Black 11 ills State
University, SI); Alis<in Rice, H unter College, NY; Jennifer Robles. Ventura
Unified School District, ( A. Priscilla R ocha. ( la rk C ounty School D istrict. NY;
D zidra R odins, DePaul University, I I ; M aria R odriguez. C entral High School.
AZ; Josh Rosenberger. English L anguage Institute University o f M ontana,
M l ; Alice Rosso, Bucks C ounty C om m unity College, PA, R ita Rozzi. Xavier
University, OH; M aria R uiz, Victor Valley College. CA; K im berly Russell.
Clark College, WA; Stacy Sabraw, M ichigan Stale University. MI; Irene Sakk.
Northwestern University, II.; D eborah S andstrom . University o f Illinois at
Chicago, II ; J en n iS an tam aria. ABC A dult,C A ;Shaeley Santiago. Ames
High School, I A; Peg Sarosy, San Francisco State University. CA; A lice Savage.
N orth H arris College. TX; D o n n a Schaeffer. University o f W ashington, WA,
K aren M arsh Schaeffer, University o f Utah. UT; C arol Schinger. N orthern
Y'irginia C om m unity College, VA; R obert Scott, Kansas State University, KS;
Suell Scott. Sheridan Technical C enter, FI.; S hira S eam an, Global English
Academy, NY; R ichard Seltzer, G lendale C om m unity College, CA; H arlan
Sexton, CUNY Q ueensborough C om m unity College. NY; K athy Sherak,
San Francisco State University, CA; G erm an Silva. M iam i D ade College. FL;
Ray Sm ith, M aryland English Institute, U niversity o f M aryland, M I); S hira
Sm ith, NICF. Program U niversity o f Hawaii, HI; Tara Sm ith. Felician College.
NJ; M onica Snow, ( California Stale University, Fullerton, CA; F.laine Soffer,
Nassau Counly C om m unity College, NY A ndrea Spector, Santa M onica
C om m unity .College, CA; Jacqueline Sport, I.BWCC Luverne Center, A I ;
K aren Stanely, Central Piedm ont C om m unity College, NC; S usan Stern,
Irvine Valley College, CA. Ayse Strom sdorfer, Soldan I.S.H.S., MO; Y ilin Sun.
South Seattle C om m unity College, WA; Thom as S wietlik. Intrax International
Institute, II.. Nicholas T aggert, U niversity o f D ayton, OH ; Judith T anka, UCI.A
Fxtension-A m erican Language Center, CA; Am y Taylor, Ihc University of
Alabama Tuscaloosa, AL; A ndrea Taylor. San Francisco State, CA; P riscilla
Taylor, University o f Southern C alifornia, CA; llene Teixeira, Fairfax C ounty
Public Schools, VA, S hirl H . Terrell, C ollin College. TX; M arya T eutsch-D w yer
St. Cloud State University, M N; S tephen T hergesen, F.LS Language Centers,
CO; C hristine Tierney, H ouston C om m unity College, TX; A rlene T urini,
North M oore High School, NC; C ara Tuzzoiino. Nassau C ounty C om m unity
College, NY; S uzanne V an D er Valk, Iowa State University, I A, N ath an D.
Vasarhely, Ygnacio Valley High School. CA; N aom i S. V erratti. Howard
C om m unity College, M D; H ollyahna V ettori, Santa Rosa Junior College, CA;
Julie V orholt. Lewis & C lark College, OR; D anielle W agner, FLS International
M arym ount College, CA; Lynn W alker, C oastline College, CA; Laura W alsh,
City College o f San Francisco, CA; A ndrew J. W atson, The English Bakery;
D onald W easenforth, Collin College, TX; Juliane W idner, Sheepshead Bay
I Ugh School, NY; Lynne W ilkins, M ills College, C A, P am ela W illiam s.
Ventura College, CA; Jeff W ilson, Irvine Valley College, CA; Jam es W ilson,
C onsom nes River College, CA; K atie W indahl, Cuyahoga C om m unity College,
OH; D olores “L orrie” W inter, California State University at Fullerton, CA;
Jody Y am am oto. K apiolani C om m unity College. H I; Ellen L. Yaniv, Boston
University, M A; N orm an Yoshida, Lewis & C lark College, OR; Joanna Z adra.
American River College, CA; Florence Zysm an. Santiago C anyon College. CA.
« M M Patricia Birch. Brandon University, MB; Jolanta C ap u ta.
College o f New C aledonia, BC; K ath erin e C o b u rn , U BC’s ELI, BC; E rin
H arris-M acleod. St. M ary's University, NS; T am i M offatt. English Language
Institute, BC; Jim Papple. Brock University, O N ; R obin Peace, C onfederation
College, BC;
H H R abiatu A bubakar. Eton Language C entre, Malaysia; W iw ik
A ndreani. Bina N usantara University, Indonesia; F ran k Bailey. Baiko G akuin
University, Japan; M ike B aker, Kosei Junior H igh School, Japan; L eonard
Barrow. Kanto Junior College, Japan; H erm an B artelen. Japan; S iren Betty,
Fooyin University. Kaohsiung; T h o m as E. Bieri, Nagoya C ollege, Japan;
N atalie B rezden, G lobal English House. Japan; MK B rooks. M ukogawa
W omen's University. Japan: T ru o n g N goc Buu. Ihe Youth L anguage School.
V ietnam; C harles C abell. Toyo University, Japan; Fred C a rru th . M atsum oto
University, Japan; F rances C auser. Seijo U niversity. Japan; Jeffrey C halk.
S N l South Korea. D eb o rah C hang. W enzao U rsuline College o f Languages.
Kaohsiung; D avid C h ath am . R itsum cikan University, Japan: A ndrew C h ih
H ong Chen. N ational Sun Yat sen University. Kaohsiung, C h ristin a C hen
Yu Tsai Bilingual Elem entary School. I'aipei. H ui chen C hen, shi-l in High
School of C om m erce, Taipei. S eu n g m o o n C hoe. K2.M Language Institute.
South Korea. Jason Jeffree ( ’ole, ( o to College, Japan; I e M in h C ong.
Y'ungtau Tourism Vocational C ollege, V ietnam ; T odd C ooper. 1‘ovam a
N ational ( College ol Technology, lapan. M arie C osgrove. D aito Buuka
University. Japan; R andall C otten, G ifu City W om en's College, Japan; T ony
C ripps, Ritsum cikan University. Japan; A ndy C u b a lit,CHS, Ihailand; D aniel
C ussen. Takushoku University, lapan; Le D an. I lo C hi M inh City Electric
Power (College, Vietnam ; Sim on D aykin. Banghwa dong C om m unity C entre.
South Korea: A im ee D enham . I1.A. Vietnam; B ryan Dickson. D avid’s English
Center, Taipei; N a th a n Ducker, lapan University. Japan; Ian D uncan. Simul
International C o rp o rate Training, lapan; Nguyen T hi Kieu D ung. Thang
Long University, V ietnam ; T ruong Q u an g D ung, T ien G iang University.
Vietnam; Nguyen Thi T huy D uong. V ietnam ese A m erican Vocational
T raining College. V ietnam ; W ong Tuck Ee. Raja T un A /Ian Science Secondary
School. Malaysia; E m ilia Effendy. International Islamic University Malaysia.
M alaysia; B ettizza F.scueta. KM UTT, Thailand; R obert Eva, Kaisei Girls
H igh School, Japan; Jim George. Luna International Language School. Japan;
Jurgen G erm eys. Silk Road Language Center. South Korea, W ong Ai G noh.
SMJK (Chung Hwa C onlucian, Malaysia; S arah G o. Seoul W om en’s University.
South Korea: P eter G oosselink. Hokkai High School, lapan; Robert G orden,
SNU, South Korea; W endy M. G ough. St. M ary C ollege/N unoike G aigo
Senm on G akko, Japan; T im G rose, Sapporo G akuin University. Japan; Pham
T hu Ha, Le Van T am Prim ary School, V ietnam ; A nn-M arie H adzim a.
Taipei; T roy H a m m o n d , Tokyo Gakugei University International Secondarv
School, lapan; R obiatul 'A daw iah B inti H a m /a h SMK Pulrajaya Precinct
8(1). Malaysia, T ra n T hi T huy H ang. Ho Chi M inh C ity B anking University.
V ietnam ; T o T h i H o n g H anh. CEFALT, Vietnam; (ieo rg e Hays. Tokyo
Kokusai Daigaku. Japan; Janis H earn. Hongik University, South Korea;
C hantel H em m i. Jochi Daigaku, lapan; David H in d m an . Sejong University.
South Korea; N ah n C am Hoa, Ho C hi M inh C ity U niversity of Technology,
V ietnam ; Jana H olt, Korea University. South Korea, Jason Hollowed, Nihon
University, Japan; F. N. (Zoe) Hsu, National T ainan University. Yong Kang;
K uei-ping Hsu, National Tsing Hua University, H sinchu City; W enhua Hsu.
I-Shou University, Kaohsiung; Luu N guyen Q uoc H ung. C antho University,
V ietnam ; C ecile H w ang, C hangw on National University, South Korea, Ainol
H aryati Ib rah im . Universiti Malaysia Pahang, Malaysia. Robert Jeens,
Yonsei University, S outh Korea; Linda M. Joyce. Kyushu Sangyo University,
lapan; D r. Nisai K aew sanchai, English Square Kanchanaburi. Thailand.
A niza K an iaru lzam an . Sabah Science Secondary School. Malaysia; Ikuko
K ashiw abara, O saka Electro-C om m unication University, Japan; G u rm it
K aur. IN TI College, M alaysia; N ick K eane. Japan; W ard K etcheson. Aomori
University, Japan; N icholas K em p. Kyushu International University, Japan;
M ontchatry K etm uni, Rajamangala University o f Technology, Thailand;
D inh Viet K hanh. Vietnam ; S eonok K im. Kangsu Jongro Language
School, South Korea; Suyeon Kim, A nyang University, South Korea; Kelly
P. K im ura, Soka University, Japan; M asakazu K im ura. K atoh G akuen
(jyoshu H igh School, Ịapan; G regory K ing. C hubu D aigaku, lapan, S tan
K irk, Konan University, Japan; D onald K night, N an H ua/Fu Li Junior High
Schools, H sinchu; K ari J. K ostiainen, Nagoya C ity University, Japan; P attri
K uanpulpol, Silpakorn University, Thailand; Ha T hi L an, Thai Binh Teacher
T raining College. Vietnam ; Eric E dw in Larson, Miyaz.aki Prefectural N ursing
University, Japan; D avid Laurence, C hubu D aigaku, Japan; R ichard S. Lavin,
Prefectural U niversity o f K um am oto, Japan; Shirley Leane, Chugoku Junior
College, Japan; I-H siu Lee, Y unlin; N ari Lee, Park lung PI.S, South Korea,
T ae Lee. Yonsei University, South Korea; Lys Yongsoon Lee, Reading Town
G eum cheon, South Korea; M allory Leece, Sun M oon University, South Korea;
D ang H ong Lien. T an Lam Upper Secondary School, Vietnam; H u an g LiH an, Rebecca Education Institute. Taipei; S o v an n arith Lim, Royal University
o f Phnom Penh, C am bodia; G inger Lin, N ational Kaohsiung H ospitality
College, Kaohsiung; N oel Lineker. New Zealand/Japan; T ran I)an g K hanh
Linh. N ha T rang Teachers' Training College. V ietnam ; D aphne Liu. Buliton
English School, Taipei; S. F. Josephine Liu. T ien-M u Elementary School,
Taipei; (Caroline Luo. Tunghai University, Taichung; Jeng-Jia Luo.
T unghai University. Taichung; L aura M acGregor. G akushuin University,
lapan: A m irM a d a n i. Visuttharangsi School, T hailand; Elena M aeda
Sacred H eart Professional fram ing College, lapan; V uT hi T h an h Mai
Iloang < iia Education (Center. V ietnam ; K im ura M asakazu. Kalo G akuen
Gvoshu High School. Japan; S usum u M atsuhashi, Net Link English School.
Japan; Jam es M cC rostie, Daito Bunka University, lapan; Joel M cKee. Inha
University. South Korea; C olin M cKenzie. W achirawit P rim ary School,
Thailand, T erum i M iyazoe. Tokyo D enki Daigaku. lapan; W illiam K. M oore.
H iroshim a Kokusai G akuin University. lapan; K evin Mueller, lokyo Kokus.il
Daigaku. Japan. H udson M urrell. Baiko (nikuin I ’niversiiv. lapan; Frances
N am ha. Senri International School ol Kwansei ( iakuin. lapan; Keiichi N arita
Niigata l 'm versiu Japan K im C hu n g N guyen I lo ( hi M inh University .1
iv
In d u sln . V ietnam ; D o T h i T h an h N han. H anoi University, V ietnam ; Dale
K azuo N ishi, A oyam a Lnglish ( on versa lion School. Japan. H u ynh 'IT»i Ai
N guyen. V ietnam ; D ongshin O h. VBM PI S. South Korea; K eikn O kada.
D okkyo D aigaku. Japan. L ouise O hashi, Shukutoku University, Japan;
Y ongjun Park. Sangji University, South Korea. D onald P atnaude. Ajarn
D onald's English l anguage Services, Thailand; V irginia Peng. Ritsum eikan
University, lapan; S uan g k an o k P ih o o n th am n o n t. R ajam angala University
o f Technology, Ihailand; S im on Pitcher, Business English leaching Services,
lapan; John (1. P ro b ert, New Education W orldwide. T hailand; D o T h i
H oa Q uyen. T on D uc Thang University. V ietnam ; John P. Racine. Dokkyo
University, lapan; K evin R am sden. Kyoto U niversity ol Foreign Studies,
Japan; Luis R ap p ap o rt, C u n g Ihieu N ha I la Noi. Vietnam ; Lisa Reshad
K onan D aigaku Hyogo, Japan, P eter Riley, Taisho University, Japan; T hom as
N. Robb. Kyoto Sangyo U niversity, lapan; Rory Rosszell, Meiji Daigaku,
Japan; M aria Feti Rosyani, Universitas Kristen Indonesia, Indonesia; G reg
R ouault. K onan University, Japan; C h ris R uddenklau. K indai University.
Japan; H an s-G u stav S chw artz. Thailand; M ary-Jane S cott, Soongsil
University, S outh Korea; D a ra S heahan. Seoul N ational University. South
Korea; Jam es Sherlock. A.P.W. Angthong, Thailand; Prof. Shieh, M inghsin
U niversity ol S cience & Technology, Xinleng; Y uko S h im izu , Ritsum eikan
University, Japan; S uziia M ohd S hukor, Universiti Sains M alaysia, M alaysia;
S tephen E. S m ith . M ahidol University, Thailand; M oon-young Son. South
Korea; Seunghee S on, A nyang University, South Korea; M i-young Song.
Kvungwon University. South Korea; Lisa S ood. VUS, BIS, Vietnam ; Jason
S tew art, Taejon International Language School, South Korea; B rian A.
Stokes. Korea University, S outh Korea, M ulder Su, S hih-C hien University,
Kaohsiung; Yoom i S uh. English Plus. South Korea; Y un-E angS un. W enzao
U rsuline College o f Languages, Kaohsiung; R ichard S w ingle. Kansai G aidai
University, Japan; S anford T ab o rn , Kinjo G akuin Daigaku, Japan; M am oru
T akahashi. A kita Prefectural University, Japan; T ran H o an g T an, School ol
International T raining, V ietnam ; T akako T anaka, D oshisha University, Japan;
Jeffrey T aschner, Am erican University A lum ni Language C enter, Ihailand;
M atthew Taylor, Kinjo G akuin Daigaku, Japan; M ichael Taylor, International
Pioneers School, Thailand, K am p an art T ham m aphati. W attana W ittaya
Academy, T hailand; T ran D u ong The, Sao M ai Language C enter, Vietnam;
T ran D in h T ho, D uc Tri S econdary School, V ietnam ; H u ynh T hi A nh Thu.
N hatrang College o f C ulture A rts and Tourism , V ietnam ; P eter T im m ins.
Peter’s English School, Japan; Fum ieT ogano, Hosei D aini H igh School,
Japan; F. S igm und T opor, Keio University Language School, Japan; Tu T rieu,
Rise V N, V ietnam ; Y en-C heng Tseng, C hang-Jung C hristian University,
Tainan; Pei-H suan Tu, N ational C heng K ung University, T ainan City; H ajim e
U em atsu. H irosaki University, Japan, Rachel Um, M ok-dong O edae English
School, South K orea, D avid U nderhill, EEExpress, Japan, B en U nderw ood,
K ugenum a H igh School, Japan; Siriluck U saha, Sripatum University, Thailand;
Tyas B udi U tam i, Indonesia; N guyen Thi Van, Far East International School,
V ietnam ; S tephan Van Eycken, Kosei G akuen G irls H igh School, Japan; Zisa
V elasquez, T aihu International School/Sem arang International School, C hina/
Indonesia: Jeffery W alter, Sangji University. South Korea; B ill W hite, Kinki
University, Japan; Yohanes D e D eo W idyastoko, X averius S enior High School,
Indonesia; D ylan W illiam s. SNU, South Korea; Jisuk W oo, Ichean University,
South Korea; G reg C hung-H sien W u, Providence U niversity, Taichung; X un
X iaom ing, BLCU. C hina; H ui-L ien Yeh, Chai N an U niversity o f Pharm acy
an d Science, Tainan; S ittip o rn Yodnil. H uachiew C halerm prakiet University.
Thailand; S h am sh u l H elm y Z am b ah ari, Universiti Teknologi Malaysia,
M alaysia; M ing-Yuli. C hang Jung C hristian University, T ainan; A im in
I a dhlee b in M ahm ud Z uhodi, Kuala T erengganu Science School. Malaysia;
TU RKEYl S hirley E. A kis. A m erican C ulture A ssociation/Fom ara; G iil
A kko^. Bogazi(,i University; Seval Akme$e, Halit, University; Ay$enur
A kyol. Ege University; Ay$e U m ut Ariba$. Beykent U niversity; G ökhan
A san, Kapadokya Vocational College; H akan A san. K apadokya Vocational
College; Julia A san. K apadokya V ocational College; A zarv an Atac. Piii Reis
U niversity; N u r B abat. Kapadokya Vocational College; Feyza B alakbabalar.
K adir Has University; G özde B alik q , Beykent University; D eniz Balim . Hali«,
U niversity; Asli B a$dogan. K adir H as University; Ayla B ayram , Kapadokya
V ocational C ollege; P in a r Bilgi«, Kadir I la-, Univei Ml \ K enan B ozkurt
K apadokya V ocational College; Yonca B ozkurt. Ege U niversity; Frank C arr.
Piri Reis; M engii N oyan (¿cngel. Ege University; E lif D ogan. Ege U niversity;
N atalia D onm ez. ’Si M avis Üniversitc; N alan Em irsoy. K adir H as U niversity;
Ay$e E ngin, K adir Has U niversity. A yhan G ed ik b a;, Ege University; GUI$ah
G ender, Beykent University; Seyit O m e rG ö k . G ediz University; Tugba
Ciök. ( ieili/ Universitv; llkay G ök^e. F.ge University; Z eynep Birinci (iuler,
M altepe U niversitv, N eslihan Giiler. K.ulir Has U niversity; S ircan G üm iis.
Kadir I las U niversity; N esrin G tin d o g u . EC. Piri Reis University; T anju
G u rp in a r. Piri Reis University . Selin G u rtu rk , Piri Reis University; N eslihan
G u ru tk u , Piri Reis U niversity; R oger H ew itt, M altepe University; N iliifer
ib ra h im o g lu . Beykent U niversity; N evin K aftelen. K adir Has University;
S ultan K alin. K apadokya V ocational College: Sem a K aplan K arabina.
Anadolu U niversity; Fray K ara, < iiresun U niversity, Beylü K arayazgan. Ege
University; D a rre n Kelso, Piri Reis U niversity; T ru d y K ittle, Kapadokya
Vocational College; $ aziye K ona^. K adir H as University; G üne$ K orkm az,
Kapadokya V ocational College; R obert Ledbury, Izm ir University of
Econom ics; A shley Lucas. M altepe University; BUIent N edium U^a.
D ogus U niversity; M u rat N u rlu . Ege U niversity: M ollie O wens, Kadir Has
University; O ya Özaga«,. Bogazi«,i U niversity; F u n d a Ö zcan, Ege University;
llkay Ö zd em ir, Ege U niversity; Ü lkii Ö ztü rk , G ediz University; C assondra
Puls. A nadolu U niversity; Y elda S arikaya, C appadocia Vocational College;
M iige S ekercioglu, Ege U niversity; M elis S enol, C anakkale O nsekiz M art
University, The School ol Foreign Languages; P a tric ia S üm er, Kadir Has
University; Rex S urface, Beykent U niversity; M ustafa T o ru n . Kapadokya
Vocational College; T ansel Ü stiinloglu. Ege U niversity; F atih Yücel, Beykent
University; $ule Y iiksel, Ege University;
A m in a S aif M o h am m ed AI H asham ia. Nizwa
College o f Applied Sciences, O m an; Jen n ifer B aran , Kuwait University,
Kuwait; P h illip C h appells. G EM S M odern Academy, U.A.E.; Sharon Ruth
D evaneson, Ibri College o f Technology, O m an; H an aa El-Deeb, C anadian
International C ollege, Egypt; Y vonne Eaton. C om m u n ity College o f Qatar,
Qatar; B rian Gay, S ultan Q aboos University, O m an; G ail Al H afidh. Sharjah
W om en’s College (H C T), U .A.E.; Jo n ath an H astin g s. Am erican Language
Center, Jordan; L aurie S usan H ilu , English Language C entre, University ot
Bahrain, B ahrain; A b ra h a m Ira n n e z h a d , M ehre Aval, Iran, K evin Kempe,
CN A-Q, Q atar; Jill N ew by Jam es, U niversity o f Nizwa; M ary Kay Klein,
A m erican U niversity o f Sharjah, U.A.E.; S ian K houry, Fujairah W om en’s
College (H C T ), U .A.E.; H ussein D eh g h an M an sh ad i. Farhang Pajooh &
Jaam -e-Jam L anguage School, Iran, Jessica M arch, A m erican University of
Sharjah. U.A.E.; N eil M cB eath, Sultan Q aboos U niversity, O m an; Sandy
M cD onagh, Abu D habi M en's C ollege (H C T), U.A.E.; R ob M iles. Sharjah
W om en's College (H C T), U.A.F.; M ichael K evin N eu m an n , Al Ain Men's
College (H C T ), U.A.E.;
A ld an a A g u irre. A rgentina; C lau d ia A lm eida.
C o o rd e n a d o de Idiom as, Brazil; C lau d ia A rias, Brazil; M aria de los A ngeles
B arba, FES A catlan U N A M , Mexico; L ilia B arrio s, U niversidad A utónom a de
T am aulipas, Mexico; A d án B eristain , UAEM , M exico; R icardo Böck, M anoel
Ribas, Brazil. E dson B raga. C N A , Brazil; M arli B uttelli. M ater et M agistra,
Brazil; A lessan d ra C am p o s, Inova C en tro de l.inguas, Brazil; P riscila C atta
P re ta R ibeiro, Brazil; G ustavo C e sta ri, A ccess International School, Brazil;
W alter D ’A lessandro, V irginia Language C enter, Brazil; L ilian De G ennaro.
A rgentina. M ónica D e Stefani, Q uality C entro d e Idiom as, Brazil; Julio
A lejan d ro Flores, BUAP, Mexico; M iria n F reire, CNA Vila G uilherm e,
Brazil; F rancisco G arcia, C olegio L estonnac de San Angel, M exico; M iriam
G io v an ard i, Brazil; D arlen e G o n zalez M iy, ITESM CCV, M exico; M aria
L au ra G rim a ld i, A rgentina; L uz D ary G u zm án , IM PA H U , Colombia;
C arm en K oppe, Brazil; M o n ica K ru tzler, Brazil; M arcu s M urilo Lacerda,
Seven Idiom as, Brazil; N ancy L ake, CEL-LEP, Brazil; C ris L azzerini, Brazil;
S an d ra Luna, A rgentina; R icard o Luvisan. Brazil; Jorge M u rilo M enezes.
ACBEU, Brazil; M onica N avarro, Instituto C u ltu ral A. C ., Mexico;
Joacyr O liveira, Faculdades M etropolitanas U nidas a n d S um m it School for
Teachers, Brazil; A y rto n C e sa r O liveira d e A raujo. F.& A English Classes,
Brazil; A na L au ra O rien te, Seven Idiom as, Brazil; A delia Peña Clavel, CELE
U N A M . M exico; B eatriz P ereira, S um m it School. Brazil; M iguel Perez.
Instituto C ultural. M exico; C ristia n e Perone, Associav'áo C ultura Inglesa,
Brazil; P am ela C lau d ia Pogré, Colegio Integral C aballito / Universidad de
Flores, A rgentina; D alva P rates, Brazil; M a ria n n e R am paso. Iowa Idiomas,
Brazil; D aniela R utolo, Institut») S uperior C ultural Británico, A rgentina;
M aione S am paio, M aione C arrijo C onsultoria em Ingles Ltda, Brazil.
Elaine S antesso I S Escola de Idiom as, Brazil; C a m ila F rancisco Santos.
UN'S Idiom as. Brazil; Lucia Silva. C ooplem Idiom as, Brazil. M aria Adela
Sorzio, in stitu to S uperior Santa i iecilia, A rgentina; Elcio Souza. Unibero,
Brazil, W illie Ih o m a s . Rainbow Idiom as, Brazil, S a n d ra V illegas. Instituto
H u m berto de Paolis, A rgentina; John W helan. La l'n iv ersid ad Nacional
A utonom a d e M exico, M exico
V
H o w to R e g iste r fo r
U N IT 1 B u sin e ss 2
Q : How can you find a good job?
Note-taking Skill: Writing key words and main ideas 5
Listening 1: Looking for a Job 6
Listening Skill: Listening for key words and phrases 9
Listening 2: The Right Person for the Job 10
Unit Video: Training for a New Job 13
Vocabulary Skill: Distinguishing between words with similar meanings 14
Grammar: Simple present and simple past 16
Pronunciation: Simple past -ed 19
Speaking Skill: Asking for repetition and clarification 21
Unit Assignment: Role-play a job interview 22
U N IT 2 C u ltu ra l S tu d ie s 26
Q : W hy do w e study other cultures?
Note-taking Skill:Taking notes in a T-chart 29
Listening 1 : International Advertising 30
Listening Skill: Listening for main ideas and details 34
Listening 2: Cultural Problems 35
Unit Video: Around the World— Shanghai 39
Vocabulary Skill: Words in context 39
Grammar: Should and shouldn't; It's + adjective + infinitive 41
Pronunciation: The schwa /a/ sound 43
Speaking Skill: Presenting information from notes 44
Unit Assignment: Give a presentation 47
U N IT 3 S o cio lo g y 50
Q*. W hat is the best kind of vacation?
Unit Video: The World's Most Visited Attractions 51
Note-taking Skill: Marking important information in notes 53
Listening 1 : Places in Danger 54
Listening Skill: Understanding numbers and dates 57
Listening 2: A Helpful Vacation 60
Vocabulary Skill: Suffixes-ful and -ing 64
Grammar: Be going to 66
Pronunciation: Reduction of be going to 69
Speaking Skill: Introducing topics in a presentation 70
Unit Assignment: Plan and present a travel tour 71
U N IT 4 P h y sio lo g y 74
Q : W ho m akes you laugh?
Listening 1 : Charles Dickens— Making Readers Laugh After 200 Years 77
Listening Skill: Listening for specific information 80
Note-taking Skill: Making notes using a word web 82
Listening 2: What's Your Sense of Humor? 83
Unit Video: The Science of Smiling 87
Vocabulary Skill: Synonyms 87
Grammar: Simple present for informal narratives 89
Pronunciation: Simple present third-person -s/-es 91
Speaking Skill: Using eye contact, tone of voice, and pause 93
Unit Assignment: Tell a joke or a funny story 94
vi
U N IT 5 P sych o lo g y 98
Q : Why do we enjoy sports?
Note-taking Skill: Using numbered lists to organize information 101
Listening 1: Body and Mind 102
Listening Skill: Listening for signal words and phrases 105
Listening 2: Sports in Our Lives 106
Unit Video: When to Involve Children in Sports 109
Vocabulary Skill: Using the dictionary 110
Grammar: Gerunds as subjects or objects 112
Pronunciation: Intonation in questions 114
Speaking Skill: Asking for and giving opinions 115
Unit Assignment: Interview a group about sport preferences 116
U N IT 6 P h ilo so p h y 120
Q : W hen is honesty im portant?
Note-taking Skill: Using abbreviations and symbols 123
Listening 1 : Dishonesty in Schools 124
Listening Skill: Making inferences 128
Listening 2: What's the Right Thing to Do? 129
Unit Video: Eliminating Lies 132
Vocabulary Skill: Percentages and fractions 133
Grammar: Conjunctions and and but 135
Pronunciation: Linking consonants to vowels 136
Speaking Skill: Sourcing information 137
Unit Assignment: Report on a class survey 139
U N IT 7 B e h a v io ral S c ie n c e 142
Q : Is it ever too late to change?
Listening 1 : Attitudes about Change 145
Listening Skill: Listening for different opinions 149
Listening 2: Tips from a Life Coach 151
Unit Video: Politicians— President Obama 154
Vocabulary Skill: Verb-noun collocations 155
Grammar: Imperative of be + adjective 157
Pronunciation: Content word stress in sentences 159
Note-taking Skill: Using an outline 160
Speaking Skill: Checking for listeners' understanding 161
Unit Assignment: Give instructions 162
U N IT 8 P sych o lo g y 166
Q : When is it good to be afraid?
Unit Video: Fearless Mouse 167
Note-taking Skill: Using the Cornell method for taking notes 169
Listening 1: The Science of Fear 171
Listening Skill: Listening for examples 175
Listening 2: What Are You Afraid Of? 176
Vocabulary Skill: Idioms and expressions 179
Grammar: So and such with adjectives 181
Pronunciation: Linking vowel sounds with /w/ or ly l 182
Speaking Skill: Expressing emotion 183
Unit Assignment: Tell a personal story 185
Authors and Consultants 189
How to Use /Q Online 190-191
Audio Track List 192
D Vocabulary List and CEFR Correlation 193-194
vii
simple present ana simple past
I P R O N U N C IA T IO N ► simple past -ed
Business S P E A K IN G ► asking for repetition and clarification
U N IT Q U E S T IO N
How can you find
a good job?
A
1 .
2.
3.
© B
D iscuss these questions with your classm ates.
D o you have a job? W hat is y o u r dream job?
H ow do people find jobs?
Look at th e p h o to o f a jo b fair. W h at types o f jo b s d o you
see? W hy are th e people at this jo b fair?
Listen to The Q C lassroo m online. Then answ er these
questions.
M arcus says that the best w ay to find a jo b m ay be th ro u g h
friends. Sophy th in k s you sh o u ld tell everyone you are
looking for w ork. Felix says you have to w ork y our way up.
W hat do you th in k is the best way to find a job?
W hat experience do you have w ith these ways o f finding a
job? O th e r ways?
Go to the O nline Discussion Board to discuss the Unit
Q uestion with your classm ates.
2 UNIT 1
k. i'4*
PREVIEW THE UNIT
D Match the ads with the jobs in the photos. More than one answ er
is possible.
Î
ieoipci »acwiiauri vi
M ust have excellent com puter skills
.. « « î * c l M
*......... "''■>** <?•»-, i.oc.
f'vsuvs) tüZTii«tr K.ciciidiVji
Need three years of experience
î
t
*?. (.(OiXQ
Need a college education
CnffiNf tc*
/ 1 . * ___,.r»«ier
•*& . foe to Iw, yn-!' ft1 « pa te« yie - u*
Must enjoy working with people
Urn1 n *vacnt stow «rrf*** ^ o * v
w eb d e s ig n e r___ s a le sp e rso n ___
s e rv e r___ te a c h e r____
E Tell a partner w hich jo b you like best, and why.
A: I like the web designer job. I have excellent computer skills.
B: Really? I prefer the salesperson position. I like working with people.
4 UNIT 1 How can you find a good job?
Note-taking Skill W ritin g k e y w o rd s a n d m a in id e a s
©
' Q E S Z H 3
W hen you take notes, you w rite only a few w ords and phrases about the
m ost im portant points. If you try to w rite too m uch, you will m iss im portant
inform ation. Learn to listen for the m ain ideas and w rite the key w ords and
phrases that will help you rem em ber them . M ake tw o colum ns on your paper
and label them Key Words and M ain Ideas as in the exam ple below. As you
listen, write the key w ords in the left colum n. After you listen, use the key words
to fill in additional inform ation about the m ain ideas in the right colum n.
Read this transcript from a T V news rep o rt about im p o rtan t job skills for
university students.
Many college students today do not have the basic skills needed to succeed
in a full-time job after they graduate. According to a recent study, universities
L need to do more to prepare students for the workplace.
Look at the note page below. N otice th e key w ords a n d m ain ideas.
Key W ords
Stu den ts don't have
skills - full-tim e jo b
Stu dy: u n ive rsities need
to p rep a re stu den ts
M ain Ideas
College stu d e n ts d o n ’t have
sk ills to su ccee d in a full-tim e
jo b a fte r th ey gra d u a te.
S tu d y : U n iversitie s need
to do m ore to p re p a re
stu d en ts fo r w ork.
A. Listen to the next part of the new s report. Make tw o colum ns for key
w ords and main ideas. Take notes on the key w ords.
B. Use the key w ords you w rote to write the m ain ideas. Com pare notes
w ith a partner.
C . Go online for m ore practice with writing notes on key words and
main ideas.
Listening and Speaking 5
JM H IU
LISTENING 1 Looking for a Job
I U N IT
I O B JECTIV E 1 AAA w ebsite w ith a video called "Careers at Braxton Books." As you listen to
the conversation, g ather inform ation and ideas about how you can find a
good job.
PREVIEW THE LISTENING
A. Here are som e w ords from Listening 1. Read the
sentences. Then write each underlined word next to the correct definition.
1. K halid w ants to change his career. H e w ants to becom e a doctor.
2. H aya starts her new job tom orrow . She’s a new employee o f th a t com pany.
3. A college e d u catio n is one re q u ire m e n t to be a teacher. You also need
som e te a ch in g experience.
4. I d o n ’t k n o w m u ch a b o u t c om puters. I can only d o basic th in g s, like
ty p e pap ers a n d use em ail.
5. O u r serv er isn ’t very o rg a n iz e d . H e forgot to b rin g your coffee, a n d he
b ro u g h t m e th e w ro n g food.
6. E d u c a tio n is im p o rta n t. It’s h a rd e r to get so m e jobs if you d o n ’t have a
college d eg re e .
7. I w ant to get a jo b at R ic k ’s C afé. I ju st have to com plete th is application
a n d tak e it to th e re stau ran t.
8. I have a n interview next w eek at a c o m p u te r com pany.
a. _____________ ______ {noun) a p erso n w ho w orks for so m eo n e
b. ____________________(noun) a p a p er you get w hen you finish college
c . __________________(noun) a job th at you learn to do a n d th en do for
m any years
d. _ (noun) a special piece o f p a p er you fill o u t w hen
you try to get a job
e. _ ________________ (noun) so m e th in g that you need or that you m ust
d o o r have
f . _________________ (adjective) able to plan y o u r work or life well
6 UNIT 1 How can you find a good job?
g- (noun) a m e e tin g w hen so m eo n e asks you
q u e stio n s to decide if you w ill get a job
h. (adjective) sim ple; in c lu d in g o n ly w hat is necessary
c . a m m Two students are looking online for a sum m er job .
They find a w ebsite w ith a video called "Careers at Braxton Books."
Check (/ ) the topics you think the vid eo w ill include.
the key w ords. Follow the sam p le notes on page 5.
© B. Listen to the conversation again. Add notes about the m ain ideas
based on the key w ords you w rote.
C. Read the statem ents. W rite T (true) or F (false). Th en correct any false
statem ents. W rite the w ords or p h rases from your notes that helped
you get the answ er.
F 1. Ben w orks a t B rax to n B ooks now .
Ben d o esn’t work a t B raxto n B oo ks vet.___________________
W ords a n d phrases: w an ts t o work th e re th is sum m er
2. B raxton B ooks is a big com pany.
W ords a n d p h ra s e s :__________________________
3. The c o m p a n y sells b o o k s in stores a n d o n lin e.
W ords a n d p h ra s e s :______________
4. The c o m p a n y h a s so m e o p e n jobs.
W ords a n d phrases:
□ how to b uy b o o k s o n lin e
□ job req u ire m e n ts
□ how to get a n ap p licatio n
□ store h o u rs
WORK WITH THE LISTENING
© A. Listen to the conversatio n. Take notes on
Listening and Speaking 7