Phân tích chất lượng dịch vụ tuyển dụng lập trình viên tại Công ty Cổ phần Applancer cho các doanh nghiệp tại thị trường Việt Nam

TRUONG DA.I HOC MO TP. HO CHI MINH

KHOA QUAN TRJ KINH DOANH

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HUYNH DUY TAN

Ma s6 sinh vien: 1454010305

CHUYEN DE THV'C TJP TOT NGIDtP

PHAN TICH CHAT LUONG

• • DICH V U•

TU YEN D UNG LAP TRINH VIEN TAI

• • •

A ;,:. ::=,.

CONG TY CO PH AN APPLANCER CHO

cAc DO ANH NGHIEP TAI THI TRUONG

• • •

VIETN AM

•

LANCER

HIRE PROFESSIONALS, GET GRE1\T APPS

Nganh: Quan tri kinh doanh

Chuyen nganh: Quan tri Marketing

Giang vien hu6ng dfin: Nguy�n Trfin Cfim Linh

TP. H6 Chi Minh, thang 12 nam 2017

LOI CAMON

Lai dfiu tien, em xin gui lai cam an chan thatlh dSn Ban Hinh di;io nha truang va quy

thfiy co khoa Quan tri kinh doanh - Truang Di;ii h9c Ma TP .HCM da truySn di;it rAt

nhiSu kiSn thuc b6 ich va ti;io diSu ki�n t6t nhftt dS em c6 thS hoan thatlh t6t bai bao

cao t6t nghi�p bing vi�c v�n d\mg kiSn thuc da duqc h9c vao moi truang thµc tS.

D�c bi�t, em xin chan thanh cam an co Nguy�n Trfin Cftm Linh- giang vien hu6ng

dful thµc t�p t6t nghi�p va cung la giang vien b9 mon Marketing djch V\l cua em. Co

da rftt t� tam, nhi�t tinh hu6ng dful cho em m9t each ti mi, C\l thS dS hoan thatlh bai

bao cao t6t nghi�p t6t nhftt co ths.

Em cung xin gui cam an chan thatlh dSn Cong ty c6 ph§.n Applancer da ti;io m9i

diSu ki�n dS em hoan thatlh t6t bai bao cao thµc t�p, cung cftp s6 li�u dS em thµc

hi�n bai bao cao va lam quen v6i moi truang doanh nghi�p.

Bai bao cao t6t nghi�p cua em con nhiSu thiSu s6t vs m�t chuyen mon do kiSn thuc

va kinh nghi�m cua ban than con non not. Rftt mong nh�n duqc y kiSn dong g6p tir

quy thfiy co.

Sau cung, kinh chuc Ban lanh di;io nha truang, quy thfiy co va toan thS anh chi trong

Cong ty c6 phfin Applancer luon d6i dao sue khoe, thanh cong trong cong vi�c cung

nhu trong cu9c s6ng.

Em xin chdn thanh cam on!

Sinh vien thµc hi�n

Huynh Duy Tan

Nfl4N XET CUA CO QUAN THT/C T�P

Cf> Phfin Applancer

Dia chi: 179 Nguy�n Dinh Chinh, Phuang 11, Phu Nhu�n, TPHCM

Mas6thuS:0313032338

Nganh nghS/ linh vµc kinh doanh: Xufit ban phffn mSm

Chung toi xac nh�n Sinh vien: Huynh Duy Tan

thµc t�p t�i Cong ty tu ngay. . . thang. nam • .z0.l.1dSn ngay.. thang. nam.

nhu sau:

- VS tinh thfin thai de):

- VS s6 li�u su d\lng trong bao cao (ghi r5 s6 li�u duqc su d\lng trong bao cao c6

phai d\> Doanh nghi�p/ Cong ty cung cfip cho Sinh vien,hay khong):

?'\

······················································································································

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... , ngay .. .. t h ang , .

Ky ten

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TRANG N�N XET CUA GIAO VIEN HUONG DAN

··································\································································

TP.HCM, nga�lthang}2.nam 2017

(Chu ky cua GVHD)

iii

MUCLUC

. .

PHAN 1: Md DAU .................................................................................................... 1

1.1 LYDO CHQNDE TAI ................................................................................ 1

1.2 Ml.JC DICH VA P� VI NGHIEN CUU CUA DE TAI ....................... 3

1.3 PHU'dNG PH.AP NGHIEN CUU CUA DE TAI ......................................... 4

1.4 MO TA Vl TRi THl/C TAP ........................................................................ 4

1.s KET cAu cuA DE TAI .............................................................................. s

PHAN

TRINH

2: TIDJC T�G HO�T DQNG KINH DOANH TlJYEN Dl)NG LAP

VIEN T�I CONG TY CO PHAN APPLANCER ........................................ 7

2.1 TONG QUAN VE CONG TY CO PHAN APPLANCER .............................. 7

2.1.1 Qua trinh hlnh thanh va phat trien ............................................................ 7

2.1.2 Linh vvc kinh doanh ................................................................................. 9

2.1.3 Ca cfiu tb chuc nhan sv va ca du ngu6n nhan Ive ................................. 12

2.1.4 D6i thu ci;tnh tranh ................................................................................... 16

2.1. 5 Tdm quan tr9ng cua san phfun Top Dev d6i v6i Appiancer .................... 19

2.2 TmJC T�G HO�T DQNG KINH DOANH VA CHAT LTJQNG DJCH

vv TUYEN Dl)NG LAP TRINH VIEN cuA CONG TY co PHAN

APPLANCER ....................................................................................................... 19

2.2.1' Tinh hinh ho�t d9ng kinh doanh cua Cong ty cf> phfin Appiancer ......... 19

2.2.2 Thvc tn;mg chfit Iuqng dich V\l tuyen dl,lng I�p tinh vien cua Cong ty cf>

phdn Appiancer ................................................................................................ 23

PHAN 3: M()T s6 DE :xuAT G6P PHAN NANG CAO cHAT LTJQNG DJCH

vv TUYEN Dl)NG LAP TRINH VIEN T� coNG TY co PHAN

APPLANCER .......................................................................................................... 40

3.1 PHU'dNG HUONG, Ml.JC TIEU CUA CONG TY CO PHAN APPLANCER

TRINH

TRONG VI$C NANG CAO CHAT LUQNG DJCH V{J TUYEN Dl)NG LAP

VIEN CHO cAc DOANH NGHI$P T�I VI$T NAM ......................... 40

3.2 MOT so DE :XUAT GOP PHAN NANG CAO CHAT LTJQNG DJCH V{J

TUYEN Dl)NG LAP TRINH VIEN T�I CONG TY CO PHAN APPLANCER.

.............................................................................................................................. 40

3.2.1 Nang cao chfit Iuqng vs nang Ive phl,lc V\l khach hang va trinh d9 vs linh

U C

A

n hA th A t1

·n h d A

1· N nhA 1

·

A

v 40 . c o g ng y ong c o 9 ngu an v en . ........................................... .

3.2.2 Nang cao muc d9 tiSp c�n cua dich V\l tuyen dl,lng I�p trinh vien dSn cac

doanh nghi?p .................................................................................................... 42

lV

3.2.3 Nang cao muc d9 tin c�y cua dich V\l tuySn d\lng l�p trinh vien cua

Topdev ............................................................................................................. 42

3.2.4 BS xufit tinh nang dich V\l Job Posting: .................................................. 43

3 .2.5 BS xufit tinh nang trong g6i dich V\l Search CV ..................................... 44

3.2.6 Cac dS xufit khac ..................................................................................... 44

PHAN 4: KET LUAN .............................................................................................. 46

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