Improving indirect procurement performance at Suntory Pepsico VietNam

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM5

DO THI DIEU THUONG

IMPROVING INDIRECT PROCUREMENT

PERFORMANCE AT SUNTORY PEPSICO

VIETNAM

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Ho Chi Minh City

(2016)

STATEMENT OF AUTHENTICATION

I certify that this work "Improving indirect procurement performance at Suntory

PepsiCo Vietnam" is my own work and has not been published in any assessments

before. All materials used in this work has a clear and correct source for

acknowledgement and reference.

Student's confirmation

Do Thi Dieu Thuong

22 April 2016

ACKNOWLEDGEMENT

First of all, I would like to say thank you to SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT and HO CHI MINH CITY OPEN UNIVERSITY for

designing and organizing this master course.

I would like to show my deep appreciation for Professor Jacques Martin and all other

Professors for all their care, support and guidance throughout the course for me to

have knowledge and background to complete this report.

I would like to say thank you to all facilitators of both schools to help organize and

arrange our classes during the year.

I also would like to say thank you to all my classmates who are willing to share with

me many helpful experiences and information to enrich my learning.

And last but not least, I deeply appreciate my family for their love, continuous

encouragement and support for me to dedicate time in the study and completing this

work.