Improving software quality by using Agile principles and techniques of quality management

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM 6

DANG NGOC HO

Improving software quality

by using agile principles and techniques

of quality management

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Tutor: Jacques Martin

Ho Chi Minh City

(2018)

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HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM 6

DANG NGOC HO

Improving software quality

by using agile principles and techniques

of quality management

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Tutor: Jacques Martin

Ho Chi Minh City

(2018)

2

Statement of originality and authentication

This final project is an original and authentic piece of work by myself. I have

fully acknowledged and referenced all material incorporated form secondary

sources. It has not, in whole or part, been presented elsewhere for assessment.

I have read the Examination Regulations and I am aware of the potential

consequences of any breach of them.

Ho Chi Minh, 21st March, 2018

Signature: HO DANG

Name: Dang Ngoc Ho

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Acknowledgements

In my first words, I would like to send my gratefulness to Mr. Jacques Martin, my supervisor

for giving me the support, recommendations and directions which are very useful for me to

complete my final project.

Secondly, I would like to express my thanks to my partners and friends at VinaCreator, who

helped me a lot in collecting data and information for this final project.

Thirdly, I also would like to thank the staff, my classmates, and my friends at Solvay for their

help and supporting.

Last but not least, I would like to express my deep gratitude from my bottom of heart to my

family: my dad, my mom and my wife for always be my side, give me the encouragement

and the best condition to devote all of my quality time for my final project.