Improvement of recruitment and selection process in HKT Consultant Jsc

Nguyễn Thị Trải – CQ503805 – Business English 50B

ACKNOWLEDGEMENT

The preparation of this report “Improvement of recruitment and

selection process in HKT Consultant Jsc.” would not have been possible

without the enthusiastic support and contribution of all people involved in my

internship process.

Firstly, I would like to express my gratitude to Ms. Trần Thị Thu Giang,

Dean of Faculty of Foreign Languages for giving me the opportunity to conduct

this study to do the necessary research work and to use the departmental data. I am

also deeply indebted to my supervisor Ms Nguyễn Phương Hoài whose help,

stimulating suggestions and encouragement helped me in all the time of research

for and writing of this report.

I have furthermore to thank HKT Consultant Jsc. particularly Human

Resources Department for allowing me to do internship in the company. I

especially owe my thanks to my colleagues from the Department of Human

Resources particularly the director of HKT Consultant Jsc., Mr Kiem Pham for all

their valuable help and support.

Once again, great deal appreciated goes to all people that have encourage,

support and help me in completing my internship successfully.

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Nguyễn Thị Trải – CQ503805 – Business English 50B

TABLE OF CONTENTS

ACKNOWLEDGEMENT..................................................................................i

TABLE OF CONTENTS...................................................................................ii

TABLE OF ABBREVIATIONS.......................................................................ii

TABLE OF FIGURES.......................................................................................ii

EXECUTIVE SUMMARY..............................................................................iii

Therefore, improvements in the process of recruitment and selection is

required to help HKT Consultant Jsc. overcome its drawbacks and

attain greater competitive strength among other consulting companies in

Hanoi area. Recruitment preparation needs to have a clear method of

communicating requests for vacant or new positions - such as a

requisition form or memo. Employment agencies and campus

employment are beneficial sources to use for employing high skilled

workers. Metropolitan daily newspapers are a good way of attracting

suitable professional candidates for vacant positions. Advertising

internally to fill positions and having a structured interview helps ensure

that the right applicant is matched with the right job. Advertising

internally also helps increase commitment amongst employees. Finally,

by developing an orientation program and implementing it with new

employees, the organisation can decrease staff turnover and increase

commitment........................................................................................................iii

INTRODUCTION...............................................................................................1

CHAPTER I.........................................................................................................4

INTRODUCTION OF HKT CONSULTANT JSC. AND HUMAN

RESOURCE DEPARTMENT..........................................................................4

1. Company overview.....................................................................................4

2. Human resources department and recruitment selection process –

in HKT Consultant Jsc..................................................................................6

2.1. Roles and functions of human resources department in HKT Jsc.

................................................................................................................6

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Nguyễn Thị Trải – CQ503805 – Business English 50B

2.2. Recruitment and selection process in HKT Jsc..............................7

CHAPTER II.....................................................................................................10

THEORETICAL FRAMEWORK ...............................................................10

1. Human resource management...............................................................10

1.1. Definition......................................................................................10

1.2. Functions of human resources management...............................11

2. Recruitment and selection.......................................................................11

2.1. Recruitment process.....................................................................11

2.2. Factors influencing recruitment..................................................18

2.3. Selection process...........................................................................18

2.4. Factors influencing selection.......................................................21

CHAPTER III....................................................................................................23

ANALYSIS AND FINDINGS........................................................................23

1. Recruitment process................................................................................23

1.1. Recruitment preparation...............................................................23

1.2. Sources of recruitment.................................................................24

1.2. General discussion of recruitment process in HKT Consultant

Jsc........................................................................................................26

2. Selection process.......................................................................................29

2.1. Procedures of selection in HKT Consultant Jsc..........................29

2.2. General discussion of selection process in HKT Consultant Jsc.31

CHAPTER IV....................................................................................................33

RECOMMENDATIONS.................................................................................33

1. Recommendations for recruitment process.........................................33

1.1. Recruitment preparation...............................................................33

1.2. Sources of recruitment.................................................................34

2. Recommendations for selection process...............................................35

2.1. Scanning and checking................................................................35

2.2. Testing and interviewing..............................................................35

CONCLUSION..................................................................................................37

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Nguyễn Thị Trải – CQ503805 – Business English 50B

APPENDIX..........................................................................................................v

REFERENCES...................................................................................................iv

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