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Handbook of Research on Etransformation and Human Resources Management Technologies
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Handbook of Research
on E-Transformation and
Human Resources
Management
Technologies:
Organizational Outcomes and
Challenges
Tanya Bondarouk
University of Twente, The Netherlands
Huub Ruël
University of Twente, The Netherlands & American University
of Beirut, Lebanon
Karine Guiderdoni-Jourdain
The Institute of Labour Economics and Industrial Sociology (LEST),
Université de la Méditerranee, France
Ewan Oiry
The Institute of Labour Economics and Industrial Sociology (LEST),
Université de la Méditerranee, France
Hershey • New York
Information science reference
Director of Editorial Content: Kristin Klinger
Senior Managing Editor: Jamie Snavely
Managing Editor: Jeff Ash
Assistant Managing Editor: Carole Coulson
Typesetter: Michael Brehm
Cover Design: Lisa Tosheff
Printed at: Yurchak Printing Inc.
Published in the United States of America by
Information Science Reference (an imprint of IGI Global)
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Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by
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Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does
not indicate a claim of ownership by IGI Global of the trademark or registered trademark.
Library of Congress Cataloging-in-Publication Data
Handbook of research on e-transformation and human resources management technologies : organizational outcomes and challenges / Tanya
Bondarouk ... [et al.], editors.
p. cm.
Includes bibliographical references and index.
Summary: "This book provides practical and unique knowledge on innovative e-HRM technologies that add competitive advantage to
organizations"--Provided by publisher.
ISBN 978-1-60566-304-3 (hardcover) -- ISBN 978-1-60566-305-0 (ebook) 1. Personnel management--Technological innovations. 2.
Management information systems. I. Bondarouk, Tanya, 1967-
HF5549.5.T33H36 2009
658.300285'4678--dc22
2008052438
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not
necessarily of the publisher.
To our parents, partners, and children
—Tanya
—Huub
—Ewan
—Karine
Editorial Advisory Board
Reima Suomi, Turku School of Economics and Business Administration, Finland
Stefan Strohmeier, Saarland University, Germany
Carole Tansley, Nottingham Trent University, UK
Janet Marler, University at Albany-State University of New York, USA
Ariel Mendez, University of Méditerrannée, LEST, France
Miguel R. Olivas-Lujan, Clarion University of Pennsylvania, USA
List of Reviewers
Tahseen AbuZaineh, Exact Software, Kuwait
Ronald Batenburg, Utrecht University, The Netherlands
Geoff Courts, Brighton University, Sweden
Marco De Marco, Catholic University of Milan, Italy
Michel Delorme, Kuwait Maastricht Business School, Kuwait
Bernard Fallery, Montpellier 2 University, France
Sandra Fisher, Clarkson University, USA
Steve Foster, University of Hertfordshire Business School, UK
Martine Gadille, Méditerrannée University, France
Sylvie Gerbaix, Montpellier 2 University, France
Manel Guechtouli, ESCEM Business School, France
Véronique Guilloux, University of Paris 12 France
Jukka-Pekka Heikkilä, University of Vaasa, Finland
Marike Hettinga, Telematica Institute, The Netherlands
Barbara Imperatori, Catholic University of Milan, Italy
Weiling Ke, Clarkson University, USA
Gerwin Koopman, Syntess Software, The Netherlands
Dave Lepak, Rutgers University, USA
Rodrigo Magalhaes, Instituto Superior Téchnico, Portugal
Stuart Maguire, Sheffield University, UK
Mohamed Omar Mahmud, Kuwait Maastricht Business School, Kuwait
Janet H. Marler, University at Albany–State University of NY, USA
Graeme Martin, Glasgow University, Scotland
Ariel Mendez, University of Méditerrannée, LEST, France
Valéry Michaux, Reims Management School, France
Frédéric Moatti, Centre d’Etudes de l’Emploi, France
Al-Ibraheem Nawaf, Nawaf, KNET, Kuwait
Miguel Olivas-Lujan, Clarion University of Pennsylvania, USA
Roxana Ologeanu, University of Montpellier 2, France
Leda Panayotopoulou, Athens University of Economics and Business, Greece
Emma Parry, Cranfield University, UK
Pramila Rao, Marymount University, USA
Martin Reddington, Roffey Park Institute, UK
Dino Ruta, Catholic University of Milan, Italy
Tyson Shaun, Cranfield School of Management, UK
Adam Smale, University of Vaasa, Finland
Stefan Strohmeier, Saarland University, Germany
Reima Suomi, Turku School of Economics and Business Administration, Finland
Carole Tansley, Nottingham Trent University, UK
Teresa Torres, Universitat Rovira i Virgili, Spain
Marc Van Veldhoven, Tilburg University, The Netherlands
Leon Wellicki, Ono Software, Spain
Hazel Williams, Nottingham Trent University, UK
Anabela Sarmento, ISCAP, Portugal
Gijs Houtzagers, Kirkman Company, The Netherlands
Marielba Zacarias, Algarve University, Portugal
List of Contributors
Al-Ibraheem, Nawaf / KNET, Kuwait................................................................................................. 92
Batenburg, Ronald / Utrecht University, The Netherlands................................................................. 56
Bondarouk, Tanya / University of Twente, The Netherlands............................................ 304, 396, 419
De Marco, Marco / Catholic University, Milan, Italy ......................................................................... 34
de Vega Hernandez, Victor / ONO, Spain ........................................................................................ 335
Eckhardt, Andreas / University of Frankfurt a. Main, Germany ..................................................... 275
Engbers, Sander / COGAS BV. Business Unit Infra & Networkmanagement, The Netherlands...... 304
Foster, Carley / Nottingham Trent University, UK............................................................................ 135
Foster, Steve / University of Hertfordshire, UK & NorthgateArinso, UK ............................................. 1
Furtmueller, Elfi / University of Twente, The Netherlands ............................................................... 252
Guechtouli, Manel / ESCEM Business School, France .................................................................... 352
Guechtouli, Widad / CNRS, France.................................................................................................. 352
Guiderdoni-Jourdain, Karine / The Institute of Labour Economics and Industrial
Sociology (LEST), Université de la Méditerranee, France ...................................................... 78, 289
Heikkilä, Jukka-Pekka / University of Vaasa, Finland .................................................................... 153
Holtbrügge, Dirk / University of Erlangen-Nuremberg, Germany ................................................... 187
Imperatori, Barbara / Catholic University, Milan, Italy .................................................................... 34
Juan, Javier Piqueres / Systar, Spain................................................................................................ 335
Koopman, Gerwin / Syntess Software, The Netherlands.................................................................... 56
Kuiper, Pieternel / Exxellence Group, The Netherlands................................................................... 116
Laumer, Sven / University of Bamberg, Germany............................................................................. 275
Magalhães, Rodrigo / Instituto Superior Técnico, Portugal............................................................. 232
Martin, Fernando Llorente / ONO, Spain ....................................................................................... 335
Michaux, Valéry / Reims Management School, France .................................................................... 365
Mohr, Alexander T. / Bradford University School of Management, UK........................................... 187
Oiry, Ewan / The Institute of Labour Economics and Industrial Sociology (LEST),
Université de la Méditerranee, France............................................................................................. 78
Parot, Isabelle / Magellan Research Center, France......................................................................... 383
Parry, Emma / Cranfield School of Management, UK...................................................................... 202
Puck, Jonas F. / Vienna University of Economics and Business Administration, Austria................. 187
Rao, Pramila / Marymount University, USA ..................................................................................... 218
Ruël, Huub / University of Twente, The Netherlands & American University of Beirut,
Lebanon..................................................................................................................................... 92, 171
Ruta, Cataldo Dino / Bocconi University, Italy .................................................................................. 20
Smale, Adam / University of Vaasa, Finland..................................................................................... 153
Tahssain, Loubna / IAE Graduate School of Management in Aix-en-Provence, France ................. 324
Tansley, Carole / Nottingham Trent University, UK.......................................................................... 135
ter Heerdt, Jeroen / Microsoft B.V., Services, The Netherlands ....................................................... 396
ter Horst, Vincent / Saxion Knowledge Center Innovation and Entrepreneurship,
The Netherlands.............................................................................................................................. 304
Tribolet, José / Instituto Superior Técnico, Portugal ........................................................................ 232
Tyson, Shaun / Cranfield School of Management, UK...................................................................... 202
van Balen, Mitchell / University of Twente, The Netherlands........................................................... 419
van Dick, Rolf / Goethe University Frankfurt, Germany .................................................................. 252
van Dijk, Betsy / University of Twente, The Netherlands.................................................................. 116
Welicki, Leon / Microsoft, Canada.................................................................................................... 335
Wilderom, Celeste / University of Twente, The Netherlands ............................................................ 252
Williams, Hazel / Nottingham Trent University, UK......................................................................... 135
Zacarias, Marielba / Universidade do Algarve, Portugal ................................................................ 232
Zgheib, Mouna / IAE graduate School of Management in Aix-en-Provence, France ...................... 324
Preface ...............................................................................................................................................xxii
Acknowledgment............................................................................................................................xxviii
Section I
e-HRM Transformation and Strategic HRM
Chapter I
Making Sense of e-HRM: Transformation, Technology and Power Relations....................................... 1
Steve Foster, University of Hertfordshire, UK & NorthgateArinso, UK
Chapter II
HR Portal: A Tool for Contingent and Individualized HRM ................................................................ 20
Cataldo Dino Ruta, Bocconi University, Italy
Chapter III
E-Work and Labor Processes Transformation ...................................................................................... 34
Barbara Imperatori, Catholic University, Milan, Italy
Marco De Marco, Catholic University, Milan, Italy
Section II
User Involvement and User Participation
Chapter IV
Early User Involvement and Participation in Employee Self-Service Application Deployment:
Theory and Evidence from Four Dutch Governmental Cases.............................................................. 56
Gerwin Koopman, Syntess Software, The Netherlands
Ronald Batenburg, Utrecht University, The Netherlands
Table of Contents
Chapter V
Does User Centered Design, Coherent with Global Corporate Strategy, Encourage
Development of Human Resource Intranet Use ................................................................................... 78
Karine Guiderdoni-Jourdain, The Institute of Labour Economics and Industrial Sociology
(LEST), Université de la Méditerranee, France
Ewan Oiry, The Institute of Labour Economics and Industrial Sociology (LEST),
Université de la Méditerranee, France
Chapter VI
In-House vs. Off-the-Shelf e-HRM Applications................................................................................. 92
Nawaf Al-Ibraheem, KNET, Kuwait
Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon
Chapter VII
Adaptive Municipal Electronic Forms................................................................................................ 116
Pieternel Kuiper, Exxellence Group, The Netherlands
Betsy van Dijk, University of Twente, The Netherlands
Section III
e-HRM in Multinational Companies
Chapter VIII
HRIS Project Teams Skills and Knowledge: A Human Capital Analysis........................................... 135
Hazel Williams, Nottingham Trent University, UK
Carole Tansley, Nottingham Trent University, UK
Carley Foster, Nottingham Trent University, UK
Chapter IX
IT-Based Integration of HRM in a Foreign MNC Subsidiary: A Micro-Political Perspective ........... 153
Adam Smale, University of Vaasa, Finland
Jukka-Pekka Heikkilä, University of Vaasa, Finland
Chapter X
Studying Human Resource Information Systems Implementation using Adaptive
Structuration Theory: The Case of an HRIS Implementation at Dow Chemical Company............... 171
Huub Ruël, University of Twente, The Netherlands & American University of Beirut, Lebanon
Section IV
E-Recruitment and National Culture
Chapter XI
Applicant Information and Selection Strategies in Corporate Web Site Recruiting:
The Role of National Culture.............................................................................................................. 187
Jonas F. Puck, Vienna University of Economics and Business Administration, Austria
Dirk Holtbrügge, University of Erlangen-Nuremberg, Germany
Alexander T. Mohr, Bradford University School of Management, UK
Chapter XII
What is the Potential of E-Recruitment to Transform the Recruitment Process
and the Role of the Resourcing Team? ............................................................................................... 202
Emma Parry, Cranfield School of Management, UK
Shaun Tyson, Cranfield School of Management, UK
Chapter XIII
The Role of National Culture on E-Recruitment in India and Mexico............................................... 218
Pramila Rao, Marymount University, USA
Section V
Modeling and Designing e-HRM Architectures
Chapter XIV
Modeling Human Resources in the Emergent Organization .............................................................. 232
Marielba Zacarias, Universidade do Algarve, Portugal
Rodrigo Magalhães, Instituto Superior Técnico, Portugal
José Tribolet, Instituto Superior Técnico, Portugal
Chapter XV
Utilizing the Lead User Method for Promoting Innovation in E-Recruiting...................................... 252
Elfi Furtmueller, University of Twente, The Netherlands
Celeste Wilderom, University of Twente, The Netherlands
Rolf van Dick, Goethe University Frankfurt, Germany
Chapter XVI
What Makes the Difference? Introducing an Integrated Information System Architecture
for Employer Branding and Recruiting............................................................................................... 275
Sven Laumer, University of Bamberg, Germany
Andreas Eckhardt, University of Frankfurt a. Main, Germany
Chapter XVII
The Enrichment of the HR Intranet Linked to the Regulation’s Processes Between HR Actors ....... 289
Karine Guiderdoni-Jourdain, The Institute of Labour Economics and Industrial Sociology
(LEST), Université de la Méditerranee, France
Section VI
e-HRM Use and Performance Improvement
Chapter XVIII
Exploring Perceptions about the Use of e-HRM Tools in Medium Sized Organizations................... 304
Tanya Bondarouk, University of Twente, The Netherlands
Vincent ter Horst, Saxion Knowledge Center Innovation and Entrepreneurship,
The Netherlands
Sander Engbers, COGAS BV. Business Unit Infra & Networkmanagement, The Netherlands
Chapter XIX
Perceived Performance of the Human Resource Information Systems (HRIS) and Perceived
Performance of the Management of Human Resources (HRM)......................................................... 324
Loubna Tahssain, IAE Graduate School of Management in Aix-en-Provence, France
Mouna Zgheib, IAE graduate School of Management in Aix-en-Provence, France
Chapter XX
Employee Life-Cycle Process Management Improvement with Web-Enabled
Workflow Systems.............................................................................................................................. 335
Leon Welicki, Microsoft, Canada
Javier Piqueres Juan, Systar, Spain
Fernando Llorente Martin, ONO, Spain
Victor de Vega Hernandez, ONO, Spain
Section VII
Extended e-HRM Topics
Chapter XXI
Information Technologies’ Impact on Individual Learning Process: The Case of a Community
of Practice ........................................................................................................................................... 352
Manel Guechtouli, ESCEM Business School, France
Widad Guechtouli, CNRS, France
Chapter XXII
What are the Main Impacts of Internet and Information and Communication Technology
on Unions and Trade Unionism? An Exploratory Research in Europe and North America............... 365
Valéry Michaux, Reims Management School, France
Chapter XXIII
Coordination of Virtual Teams: From Trust to Control ...................................................................... 383
Isabelle Parot, Magellan Research Center, France
Chapter XXIV
Information Overload in the New World of Work: Qualitative Study into the Reasons
and Countermeasures.......................................................................................................................... 396
Jeroen ter Heerdt, Microsoft B.V., Services, The Netherlands
Tanya Bondarouk, University of Twente, The Netherlands
Chapter XXV
HR Shared Service Centers: From Brand Management Towards Success......................................... 419
Mitchell van Balen, University of Twente, The Netherlands
Tanya Bondarouk, University of Twente, The Netherlands
Compilation of References............................................................................................................... 435
About the Contributors.................................................................................................................... 476
Index................................................................................................................................................... 485
Preface ................................................................................................................................................. xx
Acknowledgment.............................................................................................................................. xxvi
Section I
e-HRM Transformation and Strategic HRM
Chapter I
Making Sense of e-HRM: Transformation, Technology and Power Relations....................................... 1
Steve Foster, University of Hertfordshire, UK & NorthgateArinso, UK
Chapter I immediately confronts us with the complex issue of e-HRM transformation. Foster, an academician as well as an experienced consultant, observes that many organizations fail to take advantage
of the transformational potential of e-HRM. He explains this idea with the concepts of sense-making
and technological frames. These concepts are taken from the work of Orlikowski and Gash (1994),
two scholars who have contributed heavily to the field of information technology research, and whose
main work is inspired by the work of Anthony Giddens (Structuration Theory), a British sociologist. As
Foster describes, the technological frames concept provides a useful analytical perspective for explaining and anticipating actions and meaning. Incongruence between frames held by different stakeholders
is assumed to be a barrier to transformational change. Interestingly, Foster applies a grounded theory
approach in order to reveal the different views HR managers and line managers hold towards e-HRM
technology. More specifically, there is a significant frame incongruence regarding the relevance of eHRM for achieving transformational outcomes.
Chapter II
HR Portal: A Tool for Contingent and Individualized HRM ................................................................ 20
Cataldo Dino Ruta, Bocconi University, Italy
Chapter II focuses on the role of e-HRM portals for intellectual capital development. Ruta starts with
the observation that intellectual capital is of strategic importance to companies and that companies increasingly create HRM strategies to stimulate intellectual capital development. e-HRM portals function
Detailed Table of Contents
as intermediating tools between employees and the HR function, and offer opportunities to customize
HRM practices to the individual employee’s needs and preferences. The latter aspect in particular allows
HR managers to align and leverage individual performances to the company strategy. This underlines
the strategic and transformational role of the HR portal.
Chapter III
E-Work and Labor Processes Transformation ...................................................................................... 34
Barbara Imperatori, Catholic University, Milan, Italy
Marco De Marco, Catholic University, Milan, Italy
Chapter III presents a study on the impact of the introduction of e-work projects on labor transformation
processes. The authors observe that values such as loyalty to a company and a job for life are giving
way to concepts like employability, professionalization, and entrepreneurship. E-work solutions can
facilitate or inhibit this process and the psychological contract between an employee and the organization. The case studies presented provide a number of critical issues and guidelines for the design and
implementation of e-work solutions.
Section II
User Involvement and User Participation
Chapter IV
Early User Involvement and Participation in Employee Self-Service Application Deployment:
Theory and Evidence from Four Dutch Governmental Cases.............................................................. 56
Gerwin Koopman, Syntess Software, The Netherlands
Ronald Batenburg, Utrecht University, The Netherlands
Chapter IV starts from the assumption that user involvement and participation are important factors for
information systems success. They present five case studies of governmental organizations that deployed
employee self-service applications and found that the deployment success of such systems was positively
related to the extent of early user involvement and participation.
Chapter V
Does User Centered Design, Coherent with Global Corporate Strategy, Encourage
Development of Human Resource Intranet Use ................................................................................... 78
Karine Guiderdoni-Jourdain, The Institute of Labour Economics and Industrial Sociology
(LEST), Université de la Méditerranee, France
Ewan Oiry, The Institute of Labour Economics and Industrial Sociology (LEST),
Université de la Méditerranee, France
Chapter V analyzes HR intranet use by line managers in a large aeronautical firm. The results show
that the managers hardly used the system since it conflicted with the dominant structures of their main
activities, in which time constraints, a preference for face-to-face communication, and charisma as the
basis for authority were considered important. A second version of the HR intranet was more successful