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GUIDELINES ON QUALITY CONTROL CIRCLES (QCC) IN THE PUBLIC SERVICE PHẦN 3 potx
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DIAGRAM 7: THE COMPLETED DIAGRAM ESTABLISHING THE SUB-CAUSES
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Material Man
\ \
\----Shortage \---- Lack of manpower
\ of printing \---- No detailed checking
\ supplies \---------------Attitude
\ \ |
\ ----Poor quality \ Going on emergancy
\ of supplies \ leave too of often
\ \
\ \ ----- No Training
\ \
\ \
--------------------------------------------------------------------------Æ Reports Cannot Be
/ / Printed On Time
/---- Disruption of /
/ electricity /
/ /----- Delay in receiving
/----- Insufficent / back first proof
/ Machines /
/ /------ Delay in setting up
/------ Machines / proof-reading division
/ break down /
/ frequently /------ Amendments while
/ / work is in progress
/ /
/ /
Machine Method
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Step 4: Verify Actual Causes
This can be done through two ways, namely through the use of data or by allowing each
Circle member to vote on every cause, which they think, is important. If voting is used,
the votes should be recorded in the Cause and Effect Diagram. The actual causes (that is
those that receive the most number of votes) are circled. At this stage, the Cause and
Effect Diagram will appear as in Diagram 8.
Step 5: Prioritisation of Sub-Causes