Encyclopedia of E-commerce E-government and Mobile Commerce

Encyclopedia of

E-Commerce,

E-Government, and

Mobile Commerce

Mehdi Khosrow-Pour

Information Resources Management Association, USA

Hershey • London • Melbourne • Singapore

IDEA GROUP REFERENCE

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Library of Congress Cataloging-in-Publication Data

Encyclopedia of e-commerce, e-government, and mobile commerce / Mehdi Khosrow-Pour, editor.

p. cm.

Summary: "This encyclopedia covers the 3-technologies field highlight current concepts, trends, challenges and applications"--

Provided by publisher.

Includes bibliographical references and index.

ISBN 1-59140-799-0 (hardcover) -- ISBN 1-59140-800-8 (ebook)

1. Electronic commerce--Encyclopedias. 2. Internet in public administration--Encyclopedias. 3. Mobile commerce--Encyclopedias.

I. Khosrowpour, Mehdi, 1951-

HF5548.32.E52 2006

381'.14203--dc22

British Cataloguing in Publication Data

A Cataloguing in Publication record for this book is available from the British Library.

All work contributed to this encyclopedia set is new, previously-unpublished material. The views expressed in this encyclopedia set

are those of the authors, but not necessarily of the publisher.



" 

&

Annie Becker, Florida Institute of Technology, USA

George Ditsa, United Arab Emirates University, UAE

Yair Levy, Nova Southeastern University, USA

Mahesh S. Raisinghani, Texas Woman’s University, USA

Edward J. Szewczak, Canisius College, USA

 



Abdelkafi, Nizar / Hamburg University of Technology (TUHH), Germany ............................................................. 811

Abels, Sven / University of Oldenburg, Germany ....................................................................................................... 95

Abramowicz, Witold / The Poznañ University of Economics, Poland ...................................................................... 799

Acton, Thomas / National University of Ireland, Galway, Ireland ............................................................................ 50

Ajiferuke, Isola / University of Western Ontario, Canada ....................................................................................... 291

Alexander, Paul / Edith Cowan University, Australia ............................................................................................ 1082

Algermissen, Lars / University of Münster, Germany .............................................................................................. 926

Almazán, Rodrigo Sandoval / Instituto Tecnológico de Estudios Superiores de Monterrey (ITESM), Mexico ..... 367

Anke, Juergen / Dresden University of Technology, Germany................................................................................ 919

Aroyo, Lora / Technische Universiteit Eindhoven, The Netherlands....................................................................... 424

Ash, Colin G. / Edith Cowan University, Australia ........................................................................................... 240, 729

Averweg, Udo Richard / eThekwini Municipality and University of Kwazul-Natal, South Africa.......................... 836

Bahn, David L. / Metropolitan State University of Minnesota, USA ........................................................................ 103

Bana
kiewicz, Krzysztof / The Poznañ University of Economics, Poland .............................................................. 799

Barima, O. K. B. / University of Hong Kong, Hong Kong ...............................................................................347, 1169

Barko, Christopher D. / Laboratory Corporation of America, USA ........................................................................ 703

Baum, Scott / Griffith University, Australia .........................................................................................................37, 353

Becker, Jörg / University of Münster, Germany ....................................................................................................... 926

Berge, Zane / UMBC, USA ...................................................................................................................................... 1053

Blecker, Thorsten / Hamburg University of Technology (TUHH), Germany ........................................... 678, 811, 941

Boateng, Beatrice A. / Ohio University, USA ..................................................................................................... 884, 890

Boateng, Kwasi / Ohio University, USA ............................................................................................................. 884, 890

Bode, Shirley / Edith Cowan University, Australia.................................................................................................. 340

Boonstra, Albert / University of Groningen, The Netherlands ................................................................................ 580

Bozanis, Panayiotis / University of Thessaly, Greece ............................................................................................... 594

Brace, Todd / Provident Bank, USA ........................................................................................................................ 1053

Braga, Antônio Pádua / Federal University of Minas Gerais, Brazil ....................................................................... 520

Bridges, Eileen / Kent State University, USA ............................................................................................................. 83

Brindley, Clare / University of Central Lancashire, UK .......................................................................................... 525

Brown, Christopher / American University, USA ..................................................................................................... 403

Burgess, Stephen / Victoria University, Australia .......................................................................................... 631, 1016

Burn, Janice M. / Edith Cowan University, Australia ..................................................................... 240, 340, 729, 1082

Cannoy, Sherrie D. / The University of North Carolina at Greensboro, USA ................................................ 600, 1139

Cardoso, Jorge / University of Madeira, Portugal ................................................................................................... 979

Carvalho, José Dinis A. / Universidade do Minho, Portugal................................................................................. 1175

Castro, Cristiano Leite / University of Belo Horizonte, Brazil ................................................................................ 520

Cazier, Joseph A. / Appalachian State University, USA .......................................................................................... 902

Chan, Susy S. / DePaul University, USA ................................................................................................................. 1230

Chan, W. K. / The Hong Kong Marine Police Force, Hong Kong ........................................................................... 684

Chatwin, Chris / University of Sussex, UK ................................................................................................................ 998

Chen, Andrew / Arizona State University, USA ................................................................................................. 157, 223

Chen, Anne Yun-An / University of Southern California, Los Angeles, USA .......................................................... 118

Chen, Charlie / Appalachian State University, USA ....................................................................................... 284, 1075

Chen, Leida / Creighton University, USA ................................................................................................................. 379

Chen, Qiyang / Montclair State University, USA ..................................................................................................... 314

Chen, Yiche Grace / Yuan Ze University, Taiwan ................................................................................................... 1058

Chen, Yining / Western Kentucky University, USA .................................................................................................. 359

Chen, Yu-Che / Iowa State University, USA ............................................................................................................. 203

Chen, Zhen / University of Reading, UK ................................................................................................................... 933

Cheng, Jie / Wayne State University, USA ......................................................................................................... 210, 385

Cheng, Qiang / Wayne State University, USA .................................................................................................... 210, 385

Chiam, Michael K.M. / Ngee Ann Polytechnic, Singapore ...................................................................................... 334

Chochliouros, Ioannis P. / Hellenic Telecommunications Organization S.A. (OTE), Greece ................................ 508

Chu, K. C. / IVE (Tsing Yi), Hong Kong.................................................................................................................. 1120

Chuang, Ta-Tao / Gonzaga University, USA ............................................................................................................. 112

Clegg, Ben / Aston University, UK ............................................................................................................................ 264

Close, Angeline Grace / University of Georgia, USA, North Georgia College and State University, USA, and

University of Nevada, Las Vegas, USA ........................................................................................................168, 1158

Costagliola, Gennaro / Università degli Studi di Salerno, Italy ................................................................... 1146, 1205

Craig, Ron / Wilfrid Laurier University, Canada ............................................................................................191, 1133

Cremonini, Marco / Università di Milano, Italy ....................................................................................................... 973

Cripps, Helen / Edith Cowan University, Australia ................................................................................................. 340

Dall’Olmo-Riley, Francesca / University of Kingston upon Thames, UK ................................................................ 296

Damiani, Ernesto / Università di Milano, Italy ........................................................................................................ 973

Dasgupta, Prithviraj / University of Nebraska, Omaha, USA ................................................................................... 247

D’Aubeterre, Fergle / The University of North Carolina at Greensboro, USA ..................................................... 1236

Dave, Dinesh S. / Appalachian State University, USA ............................................................................................. 902

de Brock, Bert / University of Groningen, The Netherlands ................................................................................... 580

De Capitani di Vimercati, Sabrina / Università di Milano, Italy ............................................................................. 973

de Freitas, Ricardo Luís / Pontifical Catholic University of Campinas, Brazil .................................................... 1211

De Lucia, Andrea / University of Salerno, Italy ........................................................................................................ 217

de Medeiros Jr., Alberto / University of São Paulo, Brazil ...................................................................................... 502

de Paula Pessôa, Marcelo Schneck / University of São Paulo, Brazil ..................................................................... 502

Deek, Fadi P. / New Jersey Institute of Technology, USA ....................................................................................... 1070

Di Martino, Sergio / Università degli Studi di Salerno, Italy ....................................................................... 1146, 1205

Dicheva, Darina / Winston-Salem State University, USA .......................................................................................... 424

Ding, Yi / Georgia State University, USA ................................................................................................................. 514

Dittmann, Jana / Otto-von-Guericke University of Magdeburg, Germany ............................................................ 1101

Dologite, Dorothy G. / Baruch College, USA .............................................................................................................. 26

Ducoffe, Robert H. / Baruch College, The City University of New York (CUNY), USA ........................................... 842

Efendioglu, Alev M. / University of San Francisco, USA .......................................................................................... 327

Egea, José Manuel Ortega / University of Almería, Spain ....................................................................................... 530

Fan, Ya-Han / Yuan Ze University, Taiwan ............................................................................................................. 1058

Fang, Kwoting / National Yunlin University Science of Technology, Taiwan ........................................................ 895

Ferrucci, Filomena / Università degli Studi di Salerno, Italy ...................................................................... 1146, 1205

Feuerlicht, George / University of Technology, Sydney, Australia .......................................................................... 431

Finney, R. Zachary / University of South Alabama, USA ................................................................................168, 1158

Fisteus, Jesús Arias / Carlos III University of Madrid, Spain ................................................................................... 78

Flavián, Carlos / University of Zaragoza, Spain ..................................................................................................... 1163

Foley, Pat / University of Melbourne, Australia........................................................................................................ 660

Forgionne, Guisseppi / University of Maryland, Baltimore County, USA ................................................................. 64

Fortino, Giancarlo / DEIS, University of Calabria, Italy .......................................................................................... 319

Francese, Rita / University of Salerno, Italy ............................................................................................................. 217

Galloway, Chris / Monash University, Australia ...................................................................................................... 805

Gao, Yuan / Ramapo College of New Jersey, USA .................................................................................................... 842

Garro, Alfredo / DEIS, University of Calabria, Italy ................................................................................................ 319

Gartenfeld, Marc E. / St. John’s University, USA ........................................................................................................ 26

Gefen, David / Drexel University, USA ..................................................................................................................... 1089

Gibson, Rick / American University, USA ................................................................................................................. 403

Gil-García, J. Ramón / University at Albany, SUNY & Harvard University, USA ............................................ 367, 636

Ginoglou, Dimitrios / University of Macedonia, Greece ........................................................................................ 1185

Goldsmith, Ronald E. / Florida State University, USA .........................................................................................83, 408

Gravino, Carmine / Università degli Studi di Salerno, Italy ................................................................................. 1205

Guan, Sheng-Uei / National University of Singapore, Singapore ............................. 279, 644, 747, 871, 954, 962, 1198

Guinalíu, Miguel / University of Zaragoza, Spain .................................................................................................. 1163

Gurãu, Cãlin / Groupe Sup. de Co. Montpellier, France .......................................................................... 587, 722, 848

Hahn, Axel / University of Oldenburg, Germany ........................................................................................................ 95

Harris, Albert L. / Appalachian State University, USA ......................................................................................... 1075

Hassan, Amir / Lappeenranta University of Technology, Finland.......................................................................... 878

Hawk, Stephen / University of Wisconsin, Parkside, USA ........................................................................................ 648

He, Shaoyi / California State University, San Marcos, USA .................................................................................... 823

Hietanen, Herkko / Lappeenranta University of Technology, Finland ................................................................... 878

Hill, Séamus / National University of Ireland, Galway, Ireland ............................................................................... 50

Hin, Leo Tan Wee / Singapore National Academy of Science, Singapore ............................................................ 1191

Hofacker, Charles F. / Florida State University, USA ............................................................................................... 83

Hong, Ju / Hong Kong Polytechnic University, Hong Kong ................................................................................... 933

Houben, Geert-Jan / Vrije Universiteit Brussel, Belgium ......................................................................................... 424

Hsu, HY Sonya / Southern Illinois University, USA.................................................................................................. 914

Hu, Wen-Chen / University of North Dakota, USA .................................................................................................. 792

Huang, Thomas S. / University of Illinois at Urbana-Champaign, USA .................................................................. 210

Huang, Wayne / Ohio University, USA ...................................................................................................................... 359

Hughes, Martin / National University of Ireland, Galway, Ireland ........................................................................... 50

Hwang, Ha Sung / Temple University, USA ............................................................................................................... 698

Illia, Abdou / Eastern Illinois University, USA ........................................................................................................ 1022

Ingham, John / University of Sherbrooke, Canada .................................................................................................. 141

Iyer, Lakshmi / The University of North Carolina at Greensboro, USA ............................................................... 1139

Jain, Radhika / Georgia State University, USA ................................................................................................. 197, 672

Janssen, Marijn / Delft University of Technology, The Netherlands....................................................................... 457

Jeanson, Benoit / University of Sherbrooke, Canada .............................................................................................. 141

Joia, Luiz Antonio / Brazilian School of Public and Business Administration of Getulio Vargas Foundation

and Rio de Janeiro State University, Brazil ........................................................................................................... 72

Kaabi, Rim Samia / CRI, France ................................................................................................................................ 183

Kang, Kyung Woo / University of Rhode Island, USA .............................................................................................. 691

Karnouskos, Stamatis / Fraunhofer Institute FOKUS, Germany ........................................................................... 1114

Kasi, Vijay / Georgia State University, USA ...................................................................................................... 151, 672

Kellen, Vince / DePaul University, USA ................................................................................................................. 1230

Kloos, Carlos Delgado / Carlos III University of Madrid, Spain ................................................................................ 78

Knepper, Richard / Indiana University, USA ............................................................................................................ 203

Koch, Hope / Baylor University, USA ........................................................................................................................ 413

Kock, Ned / Texas A&M International University, USA......................................................................................... 1109

Kollias, Stefanos / National Technical University of Athens, Greece ...................................................................... 445

Kong, Stephen C.W. / Loughborough University, UK .............................................................................................. 933

Korba, Larry / National Research Council Canada, Canada ................................................................................. 985

Kotsopoulos, Stavros / University of Patras, Greece ............................................................................................... 1254

Koufaris, Marios / Baruch College, The City University of New York (CUNY), USA ............................................. 842

Kulviwat, Songpol / Hofstra University, USA ............................................................................................................. 914

Kurihara, Yutaka / Aichi University, Japan ........................................................................................................... 1041

Kyobe, Michael / University of the Free State, South Africa .................................................................................... 437

Lam, Queendy / Meinhardt (Hong Kong) Limited, Hong Kong ............................................................................ 1120

Lang, Michael / National University of Ireland, Galway, Ireland ........................................................................... 565

Laurindo, Fernando José Barbin / University of São Paulo, Brazil ......................................................................... 502

Lawson-Body, Assion / University of North Dakota, USA ............................................................................. 1022, 1152

Lee, Cheon-Pyo / Mississippi State University, USA ................................................................................................ 754

Lee, Chung-Shing / Pacific Lutheran University, USA and Yuan Ze University, Taiwan .................................... 1058

Lee, Chung-wei / Auburn University, USA ................................................................................................................ 792

Lei, Pouwan / University of Bradford, UK .......................................................................................................... 736, 998

Leow, Winnie C. H. / Singapore Polytechnic, Singapore ........................................................................... 20, 740, 908

Lepouras, George / University of Peloponnese, Greece .............................................................................. 1, 865, 1064

Li, Heng / Hong Kong Polytechnic University, Hong Kong .................................................................................... 933

Lightfoot, William S. / University of Monaco, Monaco ........................................................................................... 228

Littman, Marlyn Kemper / Nova Southeastern University, USA .............................................................................. 234

Liu, Jiang-Lung / National Defense University, Taiwan ......................................................................................... 480

Loebbecke, Claudia / University of Cologne, Germany ............................................................................................ 948

Lou, Der-Chyuan / National Defense University, Taiwan ........................................................................................ 480

Louvros, Spiros / University of Patras, Greece ....................................................................................................... 1254

Luna-Reyes, Luis Felipe / Universidad de las Américas-Puebla, Mexico ............................................................... 636

Madlberger, Maria / Vienna University of Economics and Business Administration, Austria ............................... 817

Markellou, Penelope / University of Patras, Greece ................................................................................................. 106

Mathiyalakan, Sathasivam / University of Massachusetts Boston, USA ......................................................................7

McLeod, Dennis / University of Southern California, Los Angeles, USA .......................................................... 118, 858

Medlin, B. Dawn / Appalachian State University, USA ............................................................................................ 902

Melliar-Smith, P. Michael / University of California, Santa Barbara, USA .......................................... 247, 552, 1222

Menéndez, Manuel Recio / University of Almería, Spain ......................................................................................... 530

Mezgár, István / Hungarian Academy of Sciences, Hungary ................................................................................. 1094

Miller, Glenn / University of North Dakota, USA................................................................................................... 1152

Mitrakas, Andreas / European Network and Information Security Agency (ENISA), Greece ............................... 620

Mittal, Nitin / Nokia Pte Ltd, Singapore ................................................................................................................... 779

Mockler, Robert J. / St. John’s University, USA ......................................................................................................... 26

Moore, Melissa / Mississippi State University, USA ................................................................................................. 608

Moore, Robert S. / Mississippi State University, USA .............................................................................................. 608

Moreira, Nuno A. / Universidade de Trás-os-Montes e Alto Douro, Portugal ...................................................... 1175

Moser, Louise E. / University of California, Santa Barbara, USA .......................................................... 247, 552, 1222

Mylonakis, John / Hellenic Open University, Greece ............................................................................................. 1185

Nakatani, Kazuo / Florida Gulf Coast University, USA............................................................................................ 112

Nemati, Hamid R. / The University of North Carolina at Greensboro, USA ............................................................ 703

Ng, Fung Fai / The University of Hong Kong, Hong Kong ....................................................................................... 391

Nichols, Jason / Arizona State University, USA ....................................................................................................... 157

Niehaves, Björn / University of Münster, Germany .................................................................................................. 926

O’Buyonge, Abrams A. / Creighton University, USA ............................................................................................... 379

Oermann, Andrea / Otto-von-Guericke University of Magdeburg, Germany ........................................................ 1101

Olatokun, Wole Michael / Africa Regional Centre for Information Sciences (ARCIS), Nigeria .......................89, 291

O’Looney, John / University of Georgia, USA ........................................................................................................ 1009

Ong, Chee Chye / Nanyang Technological University, Singapore ......................................................................... 908

Owen, Robert S. / Texas A&M University — Texarkana, USA ........................................................................ 853, 1243

Paraskevi, Tzouveli / National Technical University of Athens, Greece ................................................................. 445

Paravastu, Narasimha / Drexel University, USA ..................................................................................................... 1089

Park, Sangin / Seoul National University, Republic of Korea ................................................................................ 259

Petrova, Krassie / Auckland University of Technology, New Zealand .................................................................... 766

Pierre, Samuel / École Polytechnique de Montréal, Canada .......................................................................... 786, 968

Pires, Luís Carlos M. / Instituto Politécnico de Bragança, Portugal .................................................................. 1175

Polyzos, George C. / Athens University of Economics and Business, Greece .......................................................... 716

Porter, Thomas W. / University of North Carolina Wilmington, USA ..................................................................... 163

Protogeros, Nicolaos / University of Macedonia, Greece .............................................................................. 1003, 1185

Pylarinos, Gerasimos / University of Patras, Greece ............................................................................................. 1254

Quah, Jon T. S. / Nanyang Technological University, Singapore ........................................................13, 20, 740, 908

Raisinghani, Mahesh S. / Texas Woman’s University, USA...................................................................................... 418

Ramesh, Balasubramaniam / Georgia State University, USA .................................................................................. 197

Ratnasingam, Pauline / Central Missouri State University, USA ............................................................................ 495

Reisman, Sorel / MERLOT.ORG, USA & California State University, Fullerton, USA .......................................... 472

Rennard, Jean-Philippe / Grenoble Graduate School of Business, France ............................................................. 653

Ricarte, Ivan Luiz Marques / DCA/FEEC—UNICAMP, Brazil .............................................................................. 1211

Rigou, Maria / University of Patras, Greece ............................................................................................................. 106

Roberts, Mary Lou / University of Massachusetts Boston, USA ................................................................................. 57

Rolland, Colette / CRI, France ................................................................................................................................... 183

Rosen, Deborah E. / University of Rhode Island, USA .............................................................................................. 691

Rosenbaum, René / University of Rostock, Germany ................................................................................................ 545

Rosson, Philip / Dalhousie University, Canada ....................................................................................................... 666

Rowe, Michelle / Edith Cowan University, Australia ............................................................................................... 340

Rowe, Neil C. / U.S. Naval Postgraduate School, USA ............................................................................................ 177

Russo, Wilma / DEIS, University of Calabria, Italy ................................................................................................. 319

Saddler Jr., Thomas M. / Veterans Service Office, USA.......................................................................................... 1152

Saha, Pallab / National University of Singapore, Singapore ..........................................................................272, 1046

Sahoo, Tapas R. / University of Dallas, USA ............................................................................................................. 418

Salam, A. F. / The University of North Carolina at Greensboro, USA ............................................................600, 1236

Salo, Jari / University of Oulu, Finland.................................................................................................................. 1035

Samarati, Pierangela / Università di Milano, Italy .................................................................................................. 973

Samson, Danny / University of Melbourne, Australia .........................................................................................31, 660

Samuel, Delyth / University of Melbourne, Australia ................................................................................................. 31

Scanniello, Guiseppe / University of Salerno, Italy .................................................................................................. 217

Scarpi, Daniele / University of Bologna, Italy .......................................................................................................... 296

Schumann, Heidrun / University of Rostock, Germany ............................................................................................ 545

Schwaab, Eric / Visual Narrative, USA ....................................................................................................................... 57

Scott, Murray / National University of Ireland, Galway, Ireland .............................................................................. 50

Seet, Vincent L. H. / Nanyang Technological University, Singapore ....................................................................... 13

Sethi, Neerja / Nanyang Technological University, Singapore .........................................................................43, 172

Sethi, Vijay / Nanyang Technological University, Singapore ...........................................................................43, 172

Shah, Mahmood H. / Cranfield University, UK .......................................................................................................... 253

Sharma, Sushil K. / Ball State University, USA ........................................................................................ 302, 373, 626

Shih, Ya-Yueh / MingHsin University of Science & Technology, Taiwan ............................................................... 895

Shin, Seung Kyoon / University of Rhode Island, USA ............................................................................................. 691

Singh, Anesh Maniraj / University of KwaZulu-Natal, South Africa ............................................................... 488, 772

Singh, Mohini / RMIT University, Australia ........................................................................................................... 1016

Sirmakessis, Spiros / University of Patras, Greece ................................................................................................. 106

Soh, Y. K. / Nanyang Technological University, Singapore .................................................................................... 740

Sotiropoulou, Anya / University of Peloponnese, Greece ....................................................................................... 1064

Spiliopoulou-Chochliourou, Anastasia S. / Hellenic Telecommunications Organization S.A. (OTE), Greece ...... 508

Standing, Craig / Edith Cowan University, Australia .............................................................................................. 340

Statica, Robert / New Jersey Institute of Technology, USA .................................................................................... 1070

Stewart, Concetta / Temple University, USA ...................................................................................................... 559, 698

Straub, Detmar / Georgia State University, USA ..................................................................................................... 514

Subramaniam, R. / Singapore National Academy of Science, Singapore ............................................................. 1191

Sundaram, David / University of Auckland, New Zealand ........................................................................................ 919

Suomi, Reima / Turku School of Economics and Business Administration, Finland ............................................. 537

Szewczak, Edward J. / Canisius College, USA ......................................................................................................... 615

Tahinakis, Panayiotis / University of Macedonia, Greece ..................................................................................... 1185

Tähtinen, Jaana / University of Oulu, Finland ....................................................................................................... 1035

Tan, Boon / Sunderland Business School, UK .......................................................................................................... 264

Tatnall, Arthur / Victoria University, Australia .....................................................................................631, 1016, 1217

Tewoldeberhan, Tamrat / Delft University of Technology, The Netherlands ........................................................... 457

Theotokis, Dimitrios / University of Peloponnese, Greece .................................................................................... 1064

Tian, Yan / University of Missouri - St. Louis, USA .................................................................................................. 559

Tobar, Carlos Miguel / Pontifical Catholic University of Campinas, Brazil......................................................... 1211

Toland, Janet / Victoria University of Wellington, New Zealand ............................................................................. 308

Tominski, Christian / University of Rostock, Germany ........................................................................................... 545

Tse, Philip Kwok Chung / The University of Hong Kong, Hong Kong SAR, China ................................................ 829

Tso, Hao-Kuan / National Defense University, Taiwan ............................................................................................ 480

Tyan, Jonah C. / Taiwan Semiconductor Manufacturing Company, Taiwan ........................................................ 1126

Van Dyke, Thomas P. / The University of North Carolina at Greensboro, USA ..................................................... 703

Vassilakis, Costas / University of Peloponnese, Greece ............................................................................. 1, 865, 1064

Verbraeck, Alexander / Delft University of Technology, The Netherlands ............................................................. 457

Ververidis, Christopher / Athens University of Economics and Business, Greece .................................................. 716

Vilmos, András / SafePay Systems, Ltd., Hungary .................................................................................................. 1114

Vorisek, Jiri / University of Economics, Prague, Czech Republic .......................................................................... 431

Walker, Beth / Edith Cowan University, Australia ................................................................................................. 340

Wan, Kwan-Ming / International Business Machine, UK ........................................................................................ 998

Wan, Yun / University of Houston, Victoria, USA .................................................................................................... 129

Wang, Fen / University of Maryland, Baltimore County, USA ...........................................................................64, 451

Wang, Jijie / Georgia State University, USA ........................................................................................................... 514

Wang, John / Montclair State University, USA ........................................................................................................ 314

Wang, K. L. / Xi’an Jiaotong University, China ...................................................................................................... 359

Wang, Ming / California State University, USA ....................................................................................................... 124

Wang, Wenye / North Carolina State University, USA............................................................................................ 709

Wang, Yingge / Wayne State University, USA ................................................................................................... 210, 385

Warkentin, Merrill / Mississippi State University, USA .................................................................................. 608, 754

Weippl, Edgar R. / Vienna University of Technology, Austria ................................................................................. 135

Whiteley, David / Manchester Metropolitan University, UK ................................................................................... 397

Wieloch, Karol / The Poznañ University of Economics, Poland .............................................................................. 799

Wiggins, Anne / The London School of Economics and Political Science, UK ..................................................... 464

Wilkes, Siobhan / Woburn Sands, UK ...................................................................................................................... 253

Wojtkowski, Wita / Boise State University, USA ................................................................................................... 1248

Wong, T. T. / The Hong Kong Polytechnic University, Hong Kong ................................................................. 573, 684

Xenos, Michalis / Hellenic Open University, Greece ............................................................................................. 1029

Xing, Ruben / Montclair State University, USA ....................................................................................................... 314

Xu, Jianliang / Hong Kong Baptist University, Hong Kong .................................................................................... 760

Xu, Mark X. / University of Portsmouth, UK ............................................................................................................ 253

Xu, Qian / Hong Kong Polytechnic University, Hong Kong ................................................................................... 933

Yang, Hung-Jen / National Kaohsiung Normal University, Taiwan ....................................................................... 792

Yang, Samuel C. / California State University, Fullerton, USA .............................................................................. 284

Yao, James / Montclair State University, USA ......................................................................................................... 314

Yee, George / National Research Council Canada, Canada .................................................................................. 985

Yeh, Jyh-haw / Boise State University, USA.............................................................................................................. 792

Yeo, Alvin Y.C. / University of Western Australia, Australia .................................................................................... 334

Yigitcanlar, Tan / Griffith University, Australia ..................................................................................................37, 353

Yong, K. L. / Nanyang Technological University, Singapore .................................................................................... 20

Youn, Seongwook / University of Southern California, Los Angeles, USA .............................................................. 858

Young, Brett / Georgia State University, USA .......................................................................................................... 151

Young, Rupert / University of Sussex, UK ................................................................................................................. 998

Yow, Kin Choong / Nanyang Technological University, Singapore ........................................................................ 779

ebrowski, Pawe / The Poznañ University of Economics, Poland.......................................................................... 799

Zhao, Fang / Royal Melbourne Institute of Technology University, Australia ........................................................ 993

Zhao, Wenbing / Cleveland State University, USA .................................................................................................. 552

Zheng, Weijun / University of Wisconsin, Parkside, USA ........................................................................................ 648

Zhou, Duanning / Eastern Washington University, USA .......................................................................................... 112

Zinkhan, George M. / University of Georgia, USA ................................................................................................... 168



 

VOLUME I

Adaptive Virtual Reality Shopping Malls / George Lepouras and Costas Vassilakis..................................................1

Application Service Providers / Sathasivam Mathiyalakan .........................................................................................7

Auto-Personalization WAP Portal / Jon T. S. Quah and Vincent L. H. Seet ............................................................... 13

Auto-Personalization Web Pages / Jon T. S. Quah, Winnie C. H. Leow, and K. L. Yong ........................................... 20

B2B E-Business / Robert J. Mockler, Dorothy G. Dologite, and Marc E. Gartenfeld ............................................... 26

B2C Success at Wishlist.com / Delyth Samuel and Danny Samson ........................................................................... 31

Benchmarking Local E-Government / Tan Yigitcanlar and Scott Baum ..................................................................... 37

BigTrumpet.com / Neerja Sethi and Vijay Sethi .......................................................................................................... 43

Biometric Identities and E-Government Services / Murray Scott, Séamus Hill, Thomas Acton, and

Martin Hughes ...................................................................................................................................................... 50

Branding on the Internet / Mary Lou Roberts and Eric Schwaab .............................................................................. 57

BSC-Based Framework for E-Business Strategy / Fen Wang and Guisseppi Forgionne ........................................... 64

Building Government-to-Government Enterprises / Luiz Antonio Joia ....................................................................... 72

Business Process Analysis / Jesús Arias Fisteus and Carlos Delgado Kloos .......................................................... 78

Businesses and Consumers as Online Customers / Eileen Bridges, Ronald E. Goldsmith, and

Charles F. Hofacker.............................................................................................................................................. 83

Challenges and Policy Imperatives for E-Government in Africa / Wole Michael Olatokun ........................................ 89

Classification Systems / Sven Abels and Axel Hahn ................................................................................................... 95

Clicks and Mortar / David L. Bahn ............................................................................................................................. 103

Table of Contents by Volume

Closer Look to the Online Consumer Behavior, A / Penelope Markellou, Maria Rigou, and

Spiros Sirmakessis .............................................................................................................................................. 106

Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani, and Duanning Zhou ............................................... 112

Collaborative Filtering for Information Recommendation Systems / Anne Yun-An Chen and Dennis McLeod........ 118

Comparative Shopping on Agent Web Sites / Ming Wang ....................................................................................... 124

Comparison-Shopping Agents and Online Small Business / Yun Wan ..................................................................... 129

Computer Security in E-Learning / Edgar R. Weippl.................................................................................................. 135

Consumer Trust in E-Commerce / Benoit Jeanson and John Ingham ....................................................................... 141

Context and Concept of Web Services / Vijay Kasi and Brett Young....................................................................... 151

Coordination of a Service Oriented Architecture / Jason Nichols and Andrew Chen .............................................. 157

Customer Goals Online / Thomas W. Porter............................................................................................................... 163

Cyber-Identity Theft / Angeline Grace Close, George M. Zinkhan, and R. Zachary Finney .................................. 168

Data Warehousing and Data Mining Lessons for EC Companies / Neerja Sethi and Vijay Sethi ........................... 172

Deception in Electronic Goods and Services / Neil C. Rowe ..................................................................................... 177

Designing Service-Based Cooperative Systems / Colette Rolland and Rim Samia Kaabi ...................................... 183

Developing a Viable Product for an Emerging Market / Ron Craig ........................................................................... 191

Development and Deployment of Web Services / Radhika Jain and Balasubramaniam Ramesh .......................... 197

Digital Government Development / Richard Knepper and Yu-Che Chen ................................................................. 203

Digital Rights Management for E-Content and E-Technologies / Yingge Wang, Qiang Cheng, Jie Cheng, and

Thomas S. Huang ................................................................................................................................................ 210

Distributed Workflow Management Based on UML and Web Services / Andrea De Lucia, Rita Francese, and

Guiseppe Scanniello ........................................................................................................................................... 217

Dot Net and J2EE for Web Services / Andrew Chen.................................................................................................. 223

Dot-Com Conversion at Egghead / William S. Lightfoot ........................................................................................... 228

DWDM Technology and E-Government Initiatives / Marlyn Kemper Littman ........................................................ 234

Dynamic Planning Models for E-Business Strategy / Janice M. Burn and Colin G. Ash ......................................... 240

Dynamic Pricing for E-Commerce / Prithviraj Dasgupta, Louise E. Moser, and P. Michael Melliar-Smith ............ 247

E-Banking Application and Issues in Abbey National Plc / Mark X. Xu, Siobhan Wilkes, and

Mahmood H. Shah .............................................................................................................................................. 253

Table of Contents by Volume

eBay’s Dominance in Internet Auctions / Sangin Park ............................................................................................ 259

E-Business Planning and Analysis Framework / Ben Clegg and Boon Tan ............................................................. 264

E-Business Process Management and IT Governance / Pallab Saha ....................................................................... 272

E-Commerce Agents and Payment Systems / Sheng-Uei Guan ................................................................................ 279

E-Commerce and Mobile Commerce Applications Adoptions / Charlie Chen and Samuel C. Yang ....................... 284

E-Commerce Challenges and Policy Considerations in Nigeria / Wole Michael Olatokun and Isola Ajiferuke ....... 291

E-Commerce Consumer and Product Characteristics / Daniele Scarpi and Francesca Dall’Olmo-Riley ................ 296

E-Commerce in a Digital Economy / Sushil K. Sharma .............................................................................................. 302

E-Commerce in Developing Countries / Janet Toland ............................................................................................... 308

E-Commerce in Enron / John Wang, Qiyang Chen, James Yao, and Ruben Xing ..................................................... 314

E-Commerce Services Based on Mobile Agents / Giancarlo Fortino, Alfredo Garro, and Wilma Russo ............... 319

E-Commerce Use by Chinese Consumers / Alev M. Efendioglu ................................................................................ 327

E-Customer Loyalty / Alvin Y.C. Yeo and Michael K.M. Chiam ............................................................................... 334

Effective Collaborative Commerce Adoption / Michelle Rowe, Helen Cripps, Janice M. Burn, Craig Standing,

Beth Walker, and Shirley Bode .......................................................................................................................... 340

E-Government and the Construction Industry / O. K. B. Barima .............................................................................. 347

E-Government and the Digital Divide / Tan Yigitcanlar and Scott Baum ................................................................. 353

E-Government Development and Implementation / Wayne Huang, Yining Chen, and K. L. Wang .......................... 359

E-Government Portals in Mexico / Rodrigo Sandoval Almazán and J. Ramón Gil-García ...................................... 367

E-Government Services Framework / Sushil K. Sharma ............................................................................................ 373

E-Health Dot-Coms’ Critical Success Factors / Abrams A. O’Buyonge and Leida Chen .......................................... 379

E-Health Security and Privacy / Yingge Wang, Qiang Cheng, and Jie Cheng ......................................................... 385

E-Learning Concepts and Development / Fung Fai Ng ............................................................................................ 391

Electronic Data Interchange / David Whiteley ...........................................................................................................397

Electronic Voting as the Key to Ballot Reform / Rick Gibson and Christopher Brown ............................................ 403

Electronic Word-of-Mouth / Ronald E. Goldsmith ................................................................................................... 408

E-Marketplace Regression of National Trucking Exchange / Hope Koch ................................................................. 413

Emergent Semantic Web / Mahesh S. Raisinghani and Tapas R. Sahoo ................................................................. 418

Table of Contents by Volume

Engineering Adaptive Concept-Based Systems for the Web / Geert-Jan Houben, Lora Aroyo, and

Darina Dicheva .................................................................................................................................................. 424

Enterprise Application Service Model / George Feuerlicht and Jiri Vorisek .......................................................... 431

Entrepreneur Behaviors on E-Commerce Security / Michael Kyobe ......................................................................... 437

E-Questionnaire for Innovative Adaptive-Learning Scheme / Tzouveli Paraskevi and Stefanos Kollias ............... 445

E-Shoppers’ Perception of Web-Based Decision Aid / Fen Wang ............................................................................ 451

E-Supply Chain Orchestration / Alexander Verbraeck, Tamrat Tewoldeberhan, and Marijn Janssen ................... 457

EU SMEs and E-Business Innovation / Anne Wiggins .............................................................................................. 464

Evolution of Computer-Based Distance Learning / Sorel Reisman ........................................................................... 472

Evolution of Information-Hiding Technology / Der-Chyuan Lou, Jiang-Lung Liu, and Hao-Kuan Tso................. 480

Evolution of Marketing to E-Marketing / Anesh Maniraj Singh ............................................................................... 488

Evolution of Trust in Business-to-Business E-Commerce, The / Pauline Ratnasingam .......................................... 495

Evolution Stages in Web Applications / Alberto de Medeiros Jr., Marcelo Schneck de Paula Pessôa, and

Fernando José Barbin Laurindo ....................................................................................................................... 502

Exploiting Public Sector Information through Innovative E-Government Policies / Ioannis P. Chochliouros

and Anastasia S. Spiliopoulou-Chochliourou .................................................................................................. 508

Failure of Furniture.com / Jijie Wang, Yi Ding, and Detmar Straub.......................................................................... 514

Forecasting the Stock Market with ANNs and Autonomous Agents / Cristiano Leite Castro and

Antônio Pádua Braga ......................................................................................................................................... 520

Gambling Over the Internet / Clare Brindley ............................................................................................................. 525

Global Marketing on the Internet / José Manuel Ortega Egea and Manuel Recio Menéndez................................. 530

Governing Health Care with IT / Reima Suomi .......................................................................................................... 537

Graphical Content on Mobile Devices / René Rosenbaum, Christian Tominski, and Heidrun Schumann.............. 545

High Availability and Data Consistency for Three-Tier Enterprise Applications / Wenbing Zhao,

Louise E. Moser, and P. Michael Melliar-Smith ............................................................................................... 552

History of E-Commerce / Yan Tian and Concetta Stewart ........................................................................................ 559

Hypermedia and Associated Concepts / Michael Lang ............................................................................................ 565

ICT Applications in Aviation / T. T. Wong................................................................................................................. 573

Identifying E-Business Options / Albert Boonstra and Bert de Brock ..................................................................... 580

Implementing CRM Systems in Online Enterprises / Cãlin Gurãu ............................................................................ 587