An investigation into internship satisfaction among senior english-major undergraduates at banking academy of vietnam

BANKING ACADEMY OF VIETNAM

FACULTY OF FOREIGN LANGUAGES

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GRADUATION THESIS

AN INVESTIGATION INTO INTERNSHIP SATISFACTION

AMONG SENIOR ENGLISH-MAJOR UNDERGRADUATES

AT BANKING ACADEMY OF VIETNAM

Student : Phung Thi Tuyet

Class : K21ATCA

Academic Year : 2018-2022

Student ID : 21A7510143

Instructor : Ms. Nguyen Thi Thu Trang (MA)

Hanoi, May 2022

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DECLARATIONS

I hereby declare that this research is completely my own and this work has not been

previously submitted and approved for a degree at the Banking Academy of

Vietnam or any other higher educational institutions. This dissertation is copyright

material, from which no quotation may be published without appropriate

acknowledgement.

Hanoi, 24th May 2022

Signature

Phung Thi Tuyet

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ACKNOWLEDGEMENTS

Without the help and support of a number of people, this dissertation would not

have been able to be completed. I would like to take this occasion to show my

gratitude and appreciation to all that assisted me in this research.

I would like to express my deepest gratitude to my respected supervisor, Ms.

Nguyen Thi Thu Trang (MA) for her detailed guidance and insightful feedback for

me throughout my dissertation. Her invaluable expertise pushed me to sharpen my

thinking, drove me to excel for the best and helped me to develop as a researcher.

The profound belief that she had in my work was a great source of motivation.

I would also wish to thank the lecturers Ms. Tran Thi Thu Thuy, Ms. Tran Ngoc

Hang, Ms. Dinh Thi Kieu Trinh and Ms. Pham Thi Ngoc Anh for their assistance

and encouragement. They took out their precious time to answer my questions and

gave me words of support.

Many thanks are due to 137 participants who lent breadth and value to the research

findings. Their participation played a decisive role in this dissertation.

I would like to extend my sincere thanks to my dearest friend Nguyen Thi Kim Lien.

She never wavered in their support and always believed in my abilities. Her

constant encouragement and unrelenting support were much needed and appreciated.

Last but not least, from the bottom of my heart, I am grateful to my family. My

parents were always there by my side through ups and downs. They had also been

the driving forces that encouraged and motivated me all along.

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TABLE OF CONTENTS

DECLARATIONS......................................................................................................i

ACKNOWLEDGEMENTS..................................................................................... ii

TABLE OF CONTENTS........................................................................................ iii

LIST OF ABBREVIATIONS...................................................................................v

LIST OF TABLES ...................................................................................................vi

LIST OF FIGURES ............................................................................................... vii

ABSTRACT........................................................................................................... viii

CHAPTER I: INTRODUCTION ............................................................................1

1.1. Rationale of study ................................................................................................1

1.2. Research Aim.......................................................................................................1

1.3. Research Question................................................................................................2

1.4. Significance of study............................................................................................2

1.5. Scope of study ......................................................................................................2

1.6. Structure of study .................................................................................................2

CHAPTER II: LITERATURE REVIEW...............................................................4

2.1. Definition of Internship........................................................................................4

2.2. Characteristics of Internship ................................................................................5

2.2.1. Structure of Internship.......................................................................................5

2.2.2. Benefits of Internship........................................................................................6

2.2.3. Challenges of Internship ...................................................................................8

2.3. Internship satisfaction ........................................................................................10

2.3.1. Definition of internship satisfaction................................................................10

2.3.2. Factors Contributing to Internship Satisfaction ..............................................11

2.4. Previous Studies.................................................................................................14

2.5. Proposed Theoretical Framework ......................................................................18

CHAPTER III: RESEARCH METHODOLOGY...............................................19

3.1 Locale of the study ..............................................................................................19

3.2 Participants..........................................................................................................19

3.3 Research instruments ..........................................................................................19

3.4 Data collection procedure ...................................................................................20

3.5 Data processing method ......................................................................................21

3.6 Data Analysis ......................................................................................................23

3.6.1. Scale Reliability ..............................................................................................23

3.6.2. Exploratory Factor Analysis ...........................................................................23

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3.6.3. Multivariate regression analysis......................................................................24

CHAPTER IV: FINDINGS AND DISCUSSIONS ..............................................26

4.1. Demographic results...........................................................................................26

4.2. Descriptive Statistics..........................................................................................27

4.3. Scale Reliability Testing ....................................................................................30

4.4 Exploratory factor analysis (EFA) ......................................................................31

4.5. Findings..............................................................................................................31

4.5.1. Exploratory factor analysis .............................................................................31

4.5.4. Final Research Model .....................................................................................41

4.6. Discussions.........................................................................................................42

CHAPTER V: SUMMARY OF THE FINDINGS, IMPLICATIONS AND

RECOMMENDATIONS.............................................................................45

5.1. Summary of the Findings...................................................................................45

5.2. Implications........................................................................................................45

5.2.2. Implications for host companies .....................................................................46

5.3. Recommendations for further research ..............................................................46

REFERENCES........................................................................................................48

APPENDIX ..............................................................................................................56

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LIST OF ABBREVIATIONS

Abbreviations Meanings

ATC English-major students at Banking Academy of Vietnam

CF Contextual Factors

EFA Exploratory Factor Analysis

IF Individual Factors

IS Internship Satisfaction

JC Job Characteristics

OE Organizational Environment

SPSS Statistical Package for Social Sciences

US University Support

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LIST OF TABLES

Table 3.1. Numbers of final year ATC students.......................................................19

Table 4.1. Profile of Respondents (N=137) ..............................................................26

Table 4.2. Descriptive Statistics................................................................................28

Table 4.3. Scale Reliability .......................................................................................30

Table 4.4. KMO and Bartlett's Test ..........................................................................32

Table 4.5. Total Variance Explained.........................................................................32

Table 4.6. Result of EFA (independent variables)....................................................33

Table 4.7. KMO and Bartlett's Test (dependent variable) ........................................35

Table 4.8. Total Variance Explained.........................................................................36

Table 4.9. Total Variance Explained.........................................................................36

Table 4.10. Component Matrixa ...............................................................................36

Table 4.11. Correlations............................................................................................37

Table 4.12. Model Summary 1..................................................................................39

Table 4.13. ANOVA 1 ..............................................................................................39

Table 4.14. Coefficients 1 .........................................................................................40

Table 4.15. Model Summary 2..................................................................................40

Table 4.16. ANOVA 2 ..............................................................................................40

Table 4.17. Coefficients 2 .........................................................................................40