Tổ chức tiệc cưới tại trung tâm hội nghị và tiệc cưới Metropole

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rRuoNG DAr Hec MO rP.HO cHi MINH

"Ef KHOA QUAN TRI KINH DOANH

Duong Vin Thufln

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TO CHTTC TIOC CTIOI

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TAI TRUNG TAU HQI NGHI VA TISC CUoI METROPOLE

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rnUoNG DAr Hec Mo TP.HO cni MINH

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KHOA LUAN 16r NGHTEP

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TO CHTIC TIEC CTIOI

TAI TRUNG TAnn HQI NGHI VA TIEC CUOI

METROPOLE

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Nghnh: Quf,n Tr! Kinh Doanh

Chuy6n nginh: Quin tri Du lich

Gif,ng viGn hutfng din: PGS.TS. Eodrn Thi My tl4nh

fP. UO Chf Minh, thing 5 n6m 2015

Lcri c6m on

Trfin trgng c6m crn euf ThAy CO lanh dao Trubng Dai hgc Mo TP. Hd Chf

Minh vd khoa QuAn tri kinh doanh dd t4o rliAu kiQn thufln lgi trong qu6 trinh

hqc tap vd thye hiQn kh6a 1ufln tdt nghiQp.

Trdn trqng cim cm cd Dodn Thi My H4nh, d6 hu6ng d6n tfln tinh dC kh6a

1u0n tdt nghiQp ndy dugc hoan thdnh. Trdn trqng cflm crn 15nh dao vd Quy

Anh/Chi o Trung tdm tiQc cudi Metropole dd tqo tli€u kiEn vd h6 trg trong

sui5t qu6 trinh thpc tdp,...

TrAn trgng cf,rn crn Quy ThAy CO vd Quf Anh Chf !

NHAN xET cuA crAlrc vrtN nUollc uAn

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NHAN XET CUA GIANG VIEN PHAII BIEN

TP.HO CHI MINH, Ngiry......th6ng......nlm 2015

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Mpc lpc Trang

Chucrng 1: CO SO rY ruAN vE To CHtlc cuNG UNG

DICH VU TIEC

1.1. TO CHIJC KINH DOANH AU TTTUC NHA HANG

1.1.1. Nhtng v6n dC co b6n vO kinh doanh [n u6ng...

1.1.1.1. Kh6i niQm vO kinh doanh 5n udng

1.1.1.2. D[c di0m cira kinh doanh 5n uOng...

1.1.2. Nhd hdng vd c5c co s0 [n uOng kh6c........

1.t.2.1. Nhd hdng

1.1.2.2. C6c 1o4i hinh co s& [n u0ng kh6c........

1.1 .3. C6c hinh thric phpc vp 5n u6ng vd thqc dcrn

trong iiirt'iritiig:. .............:...

1.1.3.1. C6c hinh thfe phpc vu thitc 5n ............

1.1.3.2. Cdc hinh thric phpc vp thri'c u6ng

1.1.3.2.1. Phpc v.u tAi bdn..........

1.1.3.2.2. C5c hinh thric phqc vg khdc

I .1.3.3. C6c lo4i thgc don trong phr,rc vp 5n u6ng

1.1.3.3.1. ThUc dcrn c6 dinh.........

1.1.3.3.2. TlUc dcrn theo m6n (A la carte)

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l . l .3.3.3. trhucjclcrn buffet

1.1.3.4. C6c loai tiQc trong nhd hdng

1.1.3.4.1. TiQc ng0i.........

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1.1.3.4.2. TiQc dring 5

1.1.4. Td chric kinh doanh an u6ng trong nhd hdng. 5

1.1.4.1. TO chric viQc dflt 5n cho kh6ch....... 5

1 .1.4.1 . 1 . Nhfln dit [n trudc cho kh6ch 5

1.1.4.2. TO chric chuAn bf viQc phuc vu 7

1.1.4.2.1. Ldm v0 sinh, sap xtlp phdng 5n

vd b6o qu6n il6 gi, "l-...................... 7

1.1.4.3. TO chric phpc vu khSch tnt1inhd hdng.. ...... 10

1.1.4.3.1. Phuc vp c6c 1o4i tiQc ............... 10

t.1.4.4. Thanh to6n vd ti6n kh5ch ............. 11

1.2, TO CHUC CUNG LING DICH VU TIEC CTIOI.......................... 11

1.2.1. Kh6i niem tiQc cu6i ................ 11

t.2.2. EEc di6m dich vp tiQc cu6i ....12

1.2.3. Td chric cung img dfch vp tiQc cudi.. .......12

1.2.3.1. Kti ho4ch thpc dcrn .......12

1.2.3.2. Ghi nhan ifflt tiQc- hqp d6ng. ........ 13

1.2.3.3. T6 chric mua nguyen vflt liQu.......... .............. 14

1.2.3.4. T6 chric nhAp vd luu kho .............. 14

1.2.3.5. Td chric phpc vp tr.uc ti6p ............. 16

1.2.3.5.1. ChuAn bitiqc cudi........ .......... 16

1.2.3.5.2. D6n ti6p .................20

1.2.3.5.3. Phpc w tryc ti0p.......... ...........20

1.2.3.5.4. Thanh to6n, ti6n khSch vd thu dqn .......... .................22

1.3. TONC QUAN CAC pB rAI NGHIEN CUU ..............23

1.3.1. Tinh c6p thi6t cira AC tai ...........23

1.3.2. K5t qu6 c6c d€ tdi nghiCn criu d5 c6 ............ ............23

chucrng 2: THIJC TRANG TO CHUC TIEC CUOI O TRLTNG TAM HQI NGHI

VA TIEC CI/OI METROPOLE,

2.1. KHAr QUAT ...............24

2.t.1. Lfch sir hinh thdnh vd ph6t tri6n ........ ......24

2.1.2. Ccr s& vflt ch6t.... ....24

2.1.3. Ccv c6u bQ mriy t6 chric ...........28

2.1.3.t. Ban gi6m r16c.......... ......28

2.1.3.2. B0 phfln nhd hdng ........29

2.t.3.3. B9 phfln bcp .......... .......29

2.1.3.4. B0 ph0n b6o v0 ............ 30

2.1.3.5. B0 phfln b6o tri...... ........ 30

2.1.3.6. B0 ph0n vQ sinh..... ....... 30

2.1.3.7 . B0 phfln kinh doanh ..... 31

2.1.3.8. B0 phfln kti to6n ..........31

2.1.3.9. B0 ph0n hAnh chinh- nhdn su ............ ...........32

2.1.4. PhAn tich kOt quA ho4t dQng kinh doanh.............. ....32

2.2. THu. C TRANG TO CHUC TrEC CuoI TAI METROPOLE...... 33

2.2.1. fhi6t t6 t<C hopch thqc don ..... 33

2.2.2. Td chric nh0n dat tiOc cu6i.. .....34

2.2.3. T6 chric mua hirng h6a nguy6n vflt liQu, nh4p, luu kho

vd chi5 bi6n ........ .... 35

2.2.4. T6 chr?c phqc vp... ................... 35

2.2.4.1. ChuAn bi............. .......... 35

2.2.4.2. D6n ti6p vd md'i kh6ch dinh vi..... ..................37

2.2.4.3. Phpc vp tiQc cu6i......... .................. 38

2.2.4.4. Thanh todn, ti6n kh5ch vd thu den.......... ......39

chuong 3: GIAI PHAP NANC CAO HIEU QUA CLrI{G UNG DICH VU TIEC

CLIOI

3.1. EANH GrA HOAT EQNG T0 CHUC TIEC CtIoI....................40

3.1.1. Di6m m?nh .............40

3.1.2. Di0m y6u.......... ......40

3.2. MoT So GrAr PHAP NANC CAO HrEU QUA CHAT LUoNG

CLING LING DICH VU TIEC CUOI /.At .................41

3.2.1. MQt sd hiQn tuqng thulng xuy6n xhy ratrong[qua\trinh

phpc vp trpc ti6p tpi Metropole........................\J..................41

3.2.2. Nguy0n nh6n........ ...................42

3.2.3. Gi6i ph6p .................43

3.2.3.1. Nang cao ch6t luqng dQi @rhdn vi6n .......43

3.2.3.2. Hodn thiQn co s0 v4t ch6t k] thuqt... .............45

3.2.3.3. Hodn thiQn c6ng t6c qu6n ly ......... 46

3.2.3.4. TSng culng sy ph6i hgp gitra c5c bQ phfln .................... 46

3.2.3.5. Chc giitiph6p ti6t kiQm chi phi ..... 46

Chucrng 4: KIEN NGHI VA KET LUAN

4.r. KrEN NGHI...... ............48

4.1.1. MQt s6 kii5n nghi hodn thiQn quy trinh tO chric cung r?ng dich

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