Tìm hiểu mức độ hài lòng của người hiến máu và một số yếu tố ảnh hưởng trong công tác tổ chức hiến máu tại Thái Nguyên

CHUYSN BJ: Hpl NOHj KHOA HpC HUYgT HpC • TRUYJN MAU TOAN QU6 C 2012

TiM Hifu Mljnc OO HAI LdNG CUA NGUfti HIE N MA U VA MO T S6 YI U Td

ANN HU^NG TRONG CONG TAC TO' CHUnc HIE N MA U TAI THAI NGUYEN

Cao IVIinh Phinmg**, Nguyin Kiiu Gini

Nguyin Thi Timg*, Phfim Thj La*, VO Bich Vini ^

T6M TAT

D^ cSl thl#n d|ch vu hien mi u nhSm di m

bdo an todn, chSt \\f<?ng vd thSn thl^n thi vi#c tim

hi^u sir hdi Idng cua ngu'dl hIgn mdu id rSt cSn

thiet. vi vay, chiing t6i da tl5n hdnh khdo sdt si/

hdi iing cua ngiOil hien mdu tgi cdc di^m hien

mdu CO djnh vd luU d^ng tgi tinh Thdi Nguyen

trong nSm 2011. Myc tieu: Ddnh gid mtTc d$ hdi

long cua ngudi hien mdu d cdc dl^m hl€n mdu tai

Thai Nguyen ndm 2011. Ool tu^ng nghien ciJftj;

500 ngudi tham gia hien mdu tinh nguyen tai

Thai Nguyen trong ndm 2011. PhU'dng phap

nghien cuU: mo td cSt ngang vdi cdch chpn mau

thuan tien. Ket qua: 61,9% ngu'dl du'dc hoi hai

long vdi cong tac to chij'c hien mdu, 16,6 % s5

ngu'dl cdm thay chap nhan du'dc vd co 21,5% id

ichong hdi idng. Dia diem vd thdi gian to chut

hien mau, trang thiet bj phuc vu, siT chuyen

nghiep, than thien cua nhan vien y te, va ddc biet Id

Idi cam cfn, sir chdm soc tan tinh, chu dao cua nhan

vien sau hien mau la nhijTig yeu to dnh hudng rat

nhieu den siT hai long cua ngudi hfen mdu.

Tu" khda: Sy" hai idng, djch vu hien mdu,

ngu'dl hien mau.

ABSTRACT

STUDY ON BLOOD DONORS'

SATISFACTION AND SOME RELATED

FACTORS I N THAI NGUYEN BLOOD CENTER

Study on blood donors' satisfaction is very

necessary in order to for maintaining the high

quality donor care . Objective; The survey was

conducted on donors at mobile blood drives and

fixed drives In Thai Nguyen province in 2011 to

* Tru&ng Da/hoc Y Du'dc Thai Nguyen

** Trung tam HHTM Thai Nguyen

Phan bien khoa hgc: Ths. Phgm Tu^n Du'vng

254

evaluate the satisfaction level of blood donors.

Subject; 500 blood donors in Thai Nguyen

province in 2011. Method: cross-secbonal survey.

Results; 61,9% of respondents are satisfied with

the donor servi^ , 16,6% of people find ft

acceptable and 21,5% of them dissatisfied.

Venue and time of blood donation day, equipment

service, professtonai and IVlendly medico staff,

professional, friendly medical staff, arxj espedaly

acknowledgement, the dedicated care after l]lood

donation are the main factors having influence on

the satis^ction of the bkxxd donors.

Key word: Satis^ctk>n, bkxxl donation

services, blood donor.

I. o^T VXN oi

Doi vdi moi Trung tam tniyen mau, viec

chu tr^ng phat trien djch vy truyen mau an

todn, than thi^n ludn Id myc tieu quan trong

vd can thiet nhat. Vi vgy, vi?c chdm s6c

ngudi hien mdu de hp c6 dugc djch vy tot,

qua do s6 duy tri dugc lyc lugng ngudi hi«i

mdu dong dao va on djnh. Qua trinh to chiic

hien mau qua cac ndm cho chung ta thay:

chinh ngudi hien mdu sau khi dugc tiii

nghi?m djch vy, hg da hai long vdi congtAc

hien mau thi hp s6 tiep tyc tham gia hien m^

vd chinh hp se la nhftng nhan to quan trong

va tich eye nhat van dpng ngudi than va b?n

be cung tham gia hien mau' 1 *• *4*

Tir sau khi thanh l$.p Trung tam Huyfit

hgc - Truyen mau Thai Nguyen, cong tac to

chuc hien mau ludn dugc coi trpng. Dual sV

chi dao ciia Ban chi dao vdn dgng hien mau