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Tài liệu FINAL TEST.FOUNDATION ENGLISH ppt
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FINAL TEST
FOUNDATION ENGLISH
Name: ……………………………
Dated: …………………………...
I. Reading (20 points)
Article 1: Why do we tip waiters, hairdressers and taxi drivers bit not nurses and shop
assistants? According to research in the US, more than 90% of restaurant diners tip their
waiter or waitress about 10% of the bill. Tips are often a large part of the income of
waiting staff.
Research shows that, to get tips, some things work and others do not. There are three
main factors which can increase tipping.
The first is contact between customer and waiter or waitress. It includes:
• Touching the customer politely on the arm.
• Bending down so your eyes are at the same level as the customer’s.
• Extra visits to table to check that everything is OK.
• Smiling when greeting the customer and being pleasant. Being helpful and warm
makes a big difference.
• Introducing yourself by name. Even things like writing ‘thank you’ or drawing a
cartoon on the bill are effective.
The second factor is speed. There are three occasions during the meal when speed is
important: bringing the menu and drinks and taking the food order; bringing the food;
and bringing the bill. It is important to get the speed right. The trick is to understand
what the customer wants. A business lunch may be quick or slow: get the timing right
and the tip increases.
The third factor is giving small gifts – a free aperitif at the start of the meal or a
chocolate with the bill.
Mark each statement True (T) or False (F). Then correct wrong statements:
1. More than 90% of restaurant diners tip their waiter or waitress about 10% of the bill.
2. There are two factors which can increase tipping, according to the article.
3. Touching the customer strongly on the arm is the first factor.
4. The trick is to understand what the customer wants.
5. Giving a chocolate with the bill also is to increase tip.
Article 2: Miguel Perez studied business at Santiago de Compostela University in Spain
from 1995 to 1998. During the summer holiday, he worked part-time as a salesman for
Levi’s.
After graduating in July 1998, he wanted to continue in sales, so he worked for a year in
the sales department of his family’s company. He decided to improve his business
Composed by: Le Thuy Kieu Chi Page 1