Tài liệu Creating the project office 8 pdf

and the project planning itself will be matters of routine. This means the project

core team will develop a detailed project plan where both key products and ser￾vices for the project and key project milestones will be identified and scheduled.

Historical data from past projects will be used when developing those plans so that

the team will believe the project really can be completed by the scheduled deadline.

Customer and End-User Input

The fourth characteristic for success is a high level of customer and end-user input

in defining the final product of the project. Under departmental systems, depart￾ment members may assume that they know best what customers want since they

are expert in that particular area. An enterprise project management system

makes no such assumption. Instead, end users of all project results will be clearly

identified and representatives of the end users will be consulted early in the project

planning process. Due to this early-and-often interaction, user expectations will

be well known, and team members will know how the end users will use the final

product as well as the problems the end users are trying to solve. And user repre￾sentatives will consult with the team on a regular basis to the point where an end

user will become a wider member of the project core team. Clear measures of

customer satisfaction and quality plans will be a part of project planning.

Team Support

The fifth characteristic for success involves those practices that support the project

team members and allow them to focus on the work of the project. Remember

that the three keys to success in any project are focus, focus, and focus. Ideally,

most team members will work full time on only one project. They will not feel

they are working on too many projects, and their current project will be their top

priority. A core team will be established to work on the project from beginning to

end, and all project team members will feel responsible for the final success of the

project. Upper managers will provide support for team-building activities to pro￾mote project success.

Performance Support

The sixth success factor is called project performance support. For this factor the

project is fully staffed, the members are given time and space to work on the

project, fermentation and creativity are encouraged so project team members can

speak the truth to upper managers, and upper managers work as a team to help

projects succeed. In addition, the organization has a formal project office with the

job of improving project manager performance.

48 Creating the Project Office