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Studi Kasus Manajemen Teknologi Dan Informasi Pt.docx
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STUDI KASUS MANAJEMEN TEKNOLOGI DAN INFORMASI
TERHADAP 3 DIGITAL BUSINESS DOMAIN PT. TELKOM
I. Analisis Inovasi
PT Telkom Indonesia (Persero) Tbk (Telkom) adalah Badan Usaha Milik Negara (BUMN) yang
bergerak di bidang jasa layanan teknologi informasi dan komunikasi (TIK) dan jaringan
telekomunikasi di Indonesia. Telkom memberikan kontribusi dalam meningkatkan kemampuan
masyarakat da untuk memasuki era digital, melalui produk dan layanan yang berbasis pada kebutuhan
pelanggan, Telkom terus melakukan inovasi-inovasi hingga dapat mewujudkan pengalaman
pelanggan yang melebihi ekspektasi.
Telkom mulai saat ini membagi bisnisnya menjadi 3 Digital Business Domain:
Digital Connectivity: Fiber to the x (FTTx), 5G, Software Defined Networking (SDN)/
Network Function Virtualization (NFV)/ Satellite
Digital Platform: Data Center, Cloud, Internet of Things (IoT), Big Data/ Artificial
Intelligence (AI), Cybersecurity
Digital Services: Enterprise, Consumer
II. Organizing and Inovation Strategy PT.Telkom
Telkom terus melakukan inovasi-inovasi hingga dapat mewujudkan pengalaman pelanggan yang
melebihi ekspektasi. Selain itu, Telkom memiliki strategi “WIN DIGITAL” untuk mencapai
transformasi digital yang unggul. Adapun WIN DIGITAL tersebut sebagai berikut:
WIN BROADBAND CONNECTIVITY BUSINESS TO MAXIMIZE CASHFLOW
INVEST TO SCALE DC/ IaaS AND BE THE NATIONAL B2B DIGITAL LEADER TO
MAXIMIZE VALUE
NURTURE DIGITAL B2C SERVICE ECOSYSTEM THROUGH SELECTIVE
INVESTMENT TO MAXIMIZE SYNERGY
Drive continuous and strict optimization of business and asset value.
Increase group technology integration and digitization.
Gear up for streamlined lean digitalready organization.
Improve operation quality and synergy for cost leadership and better customer experience.
Transform digital telco talents and incorporate digital culture.
Acquire digital capabilities inorganically and accelerate ecosystem partnership.
Link up group strategy plan and implementation and enhance risk management and compliance