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Strategic Hospitality Technology Investment
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03/01/2014
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Copyright ©2012, 2005 by Pearson Education, Inc.
1 Upper Saddle River, New Jersey 07458 • All rights reserved
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D. Nyheim and Daniel J. Connolly
Strategic Hospitality Technology
Investment
Chapter 13
Copyright ©2012, 2005 by Pearson Education, Inc.
2 Upper Saddle River, New Jersey 07458 • All rights reserved
Technology Strategies for the Hospitality Industry, 2nd ed.
Peter D. Nyheim and Daniel J. Connolly
REDUCING EXPENSES AND INCREASING
PROFITS
• The single most important thing to remember
when you think about strategic investments
in hospitality information technology (IT) is
that these investments must generate a
positive return on investment (ROI) just
like any other strategic corporate purchase.