Solutions for challenges in quality system implementation & maintenance

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM 6

GEORGE NGUYEN

SOLUTIONS FOR CHALLENGES IN

QUALITY SYSTEM IMPLEMENTATION

& MAINTENANCE

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Ho Chi Minh City

Mar-2018

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ABSTRACT

Challenges in quality system implementation and maintenance are analyzed

then several solutions proposed and implemented. After nine months of

solutions-implementation, the successes and failures of such solutions are

collected and further analyzed to provide further proposed remedial and

continuous-improvement actions that also align with updated company

strategies 2018-2019.

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ACKNOWLEDGMENTS

This report is not possible without guidance and valuable advices from

professor Jacques Martin. I am also in-debt to great lectures and inspiration

by professors Michel Brotto, Pierre Cranpazano, and Antigoni

Papadimitriou. I’m also grateful for my family continuous support.

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TABLE OF CONTENT

Topic page

Abstract 1

Acknowledgement 2

Table of Content 3

Chapter 1. Introduction 4

Chapter 2. Analysis of Issues 9

Chapter 3. Solving the issues and Implementation of solutions 24

Chapter 4. Interim evaluation of implemented solutions and 31

proposal for next step

Chapter 5. Comprehensive Conclusion 37

References 39

Definition of Terms 40