Quality improvement on installation and management of laboratory at Vietnam energy inspection corporation

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM 6

ĐỖ ĐỨC THÀNH

QUALITY IMPROVEMENT ON

INSTALLATION AND MANAGERMENT

OF LABORATORY AT VIETNAM

ENERGY INSPECTION CORPORATION

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Ho Chi Minh City

(2018)

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HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM 6

ĐỖ ĐỨC THÀNH

QUALITY IMPROVEMENT ON

INSTALLATION AND MANAGERMENT

OF LABORATORY AT VIETNAM ENERGY

INSPECTION CORPORATION

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Tutor: Jacques Martin

Ho Chi Minh City

(2018)

2

Authenticity

I certify that the final project of Master of Business Quality and Performance Management titled

“Quality Improvement on Installation and management of laboratory” is my own work and has

not been present elsewhere for assessment except materials from other reference sources.

Do Duc Thanh

24 March 2018

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Acknowledgement

I would like to thanks all professors of MBQPM6 program, who taught much Quality

Management Knowledge and inspired me of making this useful dissertation for my career.

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TABLE OF CONTENTS

INTRODUCTION: VIETNAM ENERGY INSPECTION CORPORATION ....................... 5

WHY THIS INSTALLATION AND MANAGEMENT OF A LABORATORY IS

IMPORTANCE............................................................................................................................. 8

Part 1: installation and management of the laboratory ............................................................ 9

CHAPTER 1: IN THE INSTALLATION (SET UP) LABORATORY .........................................9

1.1 Geographical location.............................................................................................................9

1.2 Human resource management.............................................................................................12

1.3 Selection standard method of testing...................................................................................13

1.4 Budget ....................................................................................................................................15

CHAPTER 2: Laboratory Management (Lab operation)............................................... 19

2.1 Quality management in conformity with ISO 17025 .........................................................19

2.2 Monitor the reliability of testing methods: repeatability, reproducibility.......................23

2.3 Applying Process manager tool to control repeatability & Reproducibility values of

testing process....................................................................................................................................24

2.3.1 Monitoring repeatability for water determination in Diesel Oil...............................24

2.3.2 Sulphur in Gasoline ......................................................................................................26

2.3.3 Calculation relative density for Liquefied Petroleum Gas........................................29

2.4 Some problems in managing laboratory.............................................................................33

PART 2: THE LABORATORY PERFOMANCE................................................................... 35

CHAPTER 1: MONITORING PERFOMANCE............................................................. 35

3.1 Solving managing problems.................................................................................................35

3.2 Building Key Performance Indicators for Laboratory......................................................36

3.2.1 Balance scorecard for laboratory ................................................................................36

3.2.2 Key Performance Indicators for Laboratory Operation...........................................39

CHAPTER 2: PERFORMANCE IMPROVEMENT ...................................................... 45

4.1 Implementing Lean Production in Laboratory..................................................................45

4.2 Applying Laboratory Information Management System Software – LIMS ...................46

4.3 Estimate the improvement in performance ........................................................................47

CONCLUSION ........................................................................................................................... 48

REFERENCE.............................................................................................................................. 49