psychology of business communication

Lecture 7. Psychology of

business communication.

Psychological types of a personality according to Eric Burne:

–The concept of ego-status

–Discernment of ego-status

1

Models of a person’s behavior in different

situations:

• Structural model = inner composition of human

psychology

• Functional model = ways of conduct, actions and

reactions

The concept of ego-status

2

Ego-status consists of

• Thinking

• Feeling

• Acting

3

Ego-status Types