Organizational behavior: key concepts, skills & best practices

McGRAW-HIL L INTERNATIONA L EDITIO N

F o r us e insid e o r outsid e th e classroom . . .

Manager's HotSeat Online: www.mhhe.com/MHS

In today's workplace, managers are con￾fronted daily with issues like ethics, diver￾sity, working in teams, and the virtual

workplace. The Manager's HotSeat is

interactive software that allows students

t o watch as 15 real managers apply their

([years of experience to confront these

issues.

Students assume the role of the manager

I as they watch the video and answer mul￾tiple choice questions that pop up forcing

• them to make decisions on the spot. They

? learn from the manager's mistakes and

•successes, and then do a report critiquing

, the manager's approach by defending

their reasoning.

Reports can be emailed or printed out for credit. These video segments are a powerful tool

, for your course that truly immerses your students in the learning experience.

List of Topics:

Case 1: Offic e Romance : Gropin g fo r Answers

Case 2: Ethics: Let's Mak e a Fourth Quarte r Dea l

Case 3: Negotiation : Thawin g th e Salary Freeze

Case 4: Privacy: Burne d by th e Firewall?

Case 5: Whistleblowing : Cod e Red or Red Ink?

Case 6: Change : Mor e Pain tha n Gain

Case 7: Partnership: The Unbalancin g Ac t

Case 8: Cultura l Differences: Let's Break a Dea l

Case 9: Projec t Management: Steering th e Committe e

Case 10: Diversity: Mediatin g Moralit y

Case 11 : Personal Disclosure: Confessio n Coincidenc e

Case 12: Virtua l Workplace : Ou t o f th e Offic e Reply

Case 13: Listening Skills: Yeah, Whateve r

Case 14: Diversity in Hiring : Candidat e Conundru m

Case 15: Workin g in Teams: Cross-Functiona l Dysfunctio n

• ~u*Y

f Q r a c c e s s

s

HOTS

site!

rep

*° the

EAT

Rea l Managers . Rea l Reactions . Rea l Issues . N o Scripts .

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organization a

behavio r

k e y concepts , skills & bes t practice s

* Asian Network

for Higher Educati

No. O f

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thir d editio n

organization a

behavio r

k e y concepts , skills & bes t practice s

Angel o Kinick i

Rober t Kreitne r

Both of

Arizona State University

Boston Burr Ridge. IL Dubu^

Bangkok Bogota Caraca:

Milan Montreal New Delhi Sanfiai Số hóa bởi Trung tâm Học liệu – ĐH TN http://www.lrc-tnu.edu.vn

The McGraw-Hill Companies

McGraw-Hill

Irwin

ORGANIZATIONAL BEHAVIOR: KEY CONCEPTS, SKILLS & BEST PRACTICES

Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., !221 Avenue of the

Americas. New York. NY. 10020. Copyright © 2008 b\ The McGraw-Hill Companies. Inc. All rights

reserved. No part of this publication may be reproduced or distributed in any form or by any means, or

stored in a database or retrieval system, without the prior written consent Of The McGraw-Hill Companies,

Inc.. including, but not limited to. in any network or other electronic storage or transmission, or broadcast

for distance learning.

Some ancillaries. including electronic and print components, may not be available to customers outside the

United States.

This book is printed on acid-free paper.

123 4 567890 WCK/WCK 0 9 8 7 6

ISBN; 978-0-07-128577-3

MHID; 0-07-128577-8

www.mhhe.com

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/

DEDICATIO N

With love to my parents, Madeline and Henry Kinicki.

-A.K.

With love to Margaret, the other half of the dancing bears.

B.K.

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\ 1 1 J

ABOU T TH E AUTHOR S

Angelo Kinicki (pictured on the

right) is a Professor of Management

and Dean's Council of 100

Distinguished Scholar at the W. R Carey

School of Business at Arizona State

University. He also was awarded the

Weatherup/Overby Chair in

Leadership in 2005. He has held his

current position since 1982 when he

received his doctorate in organizational

behavior from Kent State University.

Angelo is recognized for both his

teaching and research. As a teacher,

(1991-1992), and Undergraduate

Teaching Excellence Award

(1987-1988). He also was selected

into Who's Who of American Colleges

and Universities and Beta Comma Sigma.

Angelo is an active researcher. He has

published more than 80 articles in a

variety of leading academic and profes￾sional journals and has coauthored six

college textbooks (15 counting revi￾sions). His textbooks have used by

hundreds of universities around the

world. Angelo's experience as a

Angelo has been the recipient of sev￾eral awards, including the John

W Teets Outstanding Graduate

Teacher Award (2004-2005),

Graduate Teaching Excellence Award

(1998-1999), Continuing Education

Teaching Excellence Award

researcher also resulted in his selec￾tion to serve on the editorial review

boards for the Academy of

Management Journal, the Journal of

Vocational Behavior, and the Journal

of Management. He received the

All-Time Best Reviewer Award from

the Academy of Management Journal for

period of 1996-1999.

Angelo also is an active interna￾tional consultant who works with top

management teams to create organiza￾tional change aimed at increasing orga￾nizational effectiveness and profitability.

He has worked with many Fortune 500

firms as well as numerous entrepre￾neurial organizations in diverse indus￾tries. His expertise includes facilitating

strategic/operational planning sessions,

diagnosing the causes of organizational

and work-unit problems, implementing

performance management systems,

designing and implementing perform￾ance appraisal systems, developing and

administering surveys to assess

employee attitudes, and leading

management/executive education

programs. He developed a 360-degree

leadership feedback instrument called

the Performance Management

Leadership Survey (PMLS) that is used

by companies throughout the United

States and Europe.

One of Angelo's strengths is his

ability to teach students at all levels

within a university. He uses an interac￾tive environment to enhance under￾graduates' understanding about

management and organizational behav￾ior. He focuses MBAs on applying

management concepts to solve com￾plex problems; PhD students learn the

art and science of conducting scholarly

research.

Angelo and his wife, Joyce, have

enjoyed living in the beautiful Arizona

desert for 25 years but are natives of

Cleveland. Ohio. They enjoy traveling,

golfing, and hiking.

vi

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About the Authors vii

Robert Kreitner, PhD, is a professor

emeritus of management at Arizona

State University. Prior to joining

ASU in 1975, Bob taught at Western

Illinois University. He also has taught

organizational behavior at Thunderbird.

Bob is a popular speaker who has ad￾dressed a diverse array of audiences

worldwide on management topics. He

is a member of ASU's W. P. Carey

School of Business Faculty Hall of

Fame. Bob has authored articles for

journals such as Organizational Dynam￾ics, Business Horizons, and Journal of Busi￾ness Ethics. He also is the coauthor (with

Fred Luthans) of the award-winning

book Organizational Behavior Modifica￾tion and Beyond: An Operant and Social

Learning Approach, and the author of

/vlanogement, I Oth edition, a best-selling

introductory management text.

Among his consulting and executive

development clients have been

American Express, SABRE Computer

Services, Honeywell, Motorola,

Amdahl, the Hopi Indian Tribe, State

Farm Insurance, Goodyear Aerospace,

Doubletree Hotels, Bank One—Arizona,

Nazarene School of Large Church Man￾agement, US Steel, Ford, Caterpillar,

and Allied-Signal. In 1981-82 he served

as chairman of the Academy of Manage￾ment's Management Education and

Development Division.

On the personal side. Bob was born

in Buffalo, New York. After a four-year

enlistment in the US Coast Guard,

including service on the icebreaker

Eastwind in Antarctica, Bob attended the

University of Nebraska-Omaha on a

football scholarship. Bob also holds an

MBA from the University of

Nebraska-Omaha and a PhD from the

University of Nebraska—Lincoln. While

working on his PhD in business at

Nebraska, he spent six months teaching

management courses for the University

in Micronesia. In 1996, Bob taught two

courses in Albania's first-ever MBA

program (funded by the US Agency for

International Development and

administered by the University of

Nebraska—Lincoln). He taught a summer

leadership program in Switzerland from

1995 to 1998. Bob and his wife,

Margaret, live in Phoenix and enjoy

travel, hiking, woodcarving, and fishing.

Số hóa bởi Trung tâm Học liệu – ĐH TN http://www.lrc-tnu.edu.vn

ABOU T TH E AUTHOR S IjljjjjjjjjjjjjjB^^^^^^^^^^^^—

Angelo Kinicki (pictured on the

right) is a Professor of Management

and Dean's Council of 100

Distinguished Scholar at the W. R Carey

School of Business at Arizona State

University. He also was awarded the

Weatherup/Overby Chair in

Leadership in 2005. He has held his

current position since 1982 when he

received his doctorate in organizational

behavior from Kent State University.

Angelo is recognized for both his

teaching and research. As a teacher.

Angelo has been the recipient of sev￾eral awards, including the John

W Teets Outstanding Graduate

Teacher Award (2004-2005),

Graduate Teaching Excellence Award

(1998-1999), Continuing Education

Teaching Excellence Award

(1991-1992). and Undergraduate

Teaching Excellence Award

(1987-1988). He also was selected

into Who's Who of American Colleges

and Universities and Beta Gamma Sigma.

Angelo is an active researcher. He has

published more than 80 articles in a

variety of leading academic and profes￾sional journals and has coauthored six

college textbooks (15 counting revi￾sions). His textbooks have used by

hundreds of universities around the

world. Angelo's experience as a

researcher also resulted in his selec￾tion to serve on the editorial review

boards for the Academy of

Management Journal, the Journal of

Vocational Behavior, and the Journal

of Management He received the

All-Time Best Reviewer Award from

the Acodemy of Management Journal for

period of 1996-1999.

Angelo also is an active interna￾tional consultant who works with top

management teams to create organiza￾tional change aimed at increasing orga￾nizational effectiveness and profitability.

He has worked with many Fortune 500

firms as well as numerous entrepre￾neurial organizations in diverse indus￾tries. His expertise includes facilitating

strategic/operational planning sessions.

diagnosing the causes of organizational

and work-unit problems, implementing

performance management systems,

designing and implementing perform￾ance appraisal systems, developing and

administering surveys to assess

employee attitudes, and leading

management/executive education

programs. He developed a 360-degree

leadership feedback instrument called

the Performance Management

Leadership Survey (PMLS) that is used

by companies throughout the United

States and Europe.

One of Angelo's strengths is his

ability to teach students at all levels

within a university. He uses an interac￾tive environment to enhance under￾graduates' understanding about

management and organizational behav￾ior. He focuses MBAs on applying

management concepts to solve com￾plex problems; PhD students learn the

art and science of conducting scholarly

research.

Angelo and his wife. Joyce, have

enjoyed living in the beautiful Arizona

desert for 25 years but are natives of

Cleveland, Ohio. They enjoy trave

golfing, and hiking.

vi

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