Những yêu cầu chuẩn mực về văn hóa giao tiếp công sở

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NHON G YEU CAU CHUAN Mac

VE VAN HOA GIAO TIEP CONG sd

NGUYEN THI T.AM

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vigc chuyin rtginh ctia nhi nudc Vi vgy, mdi tntdnglim vigc tbii dg phpc vy cdng nbu

ddi giao tiip, dng xd ddi vdi nguiH din da dgi ngudn bg, cdng chdc d^ inh budng

dAtblguquicdngvlgc ddng tbdi, tfo dope biu Uigng kbi bmb ding tbi bign mdi quan

bg thin tbign giiia caquan binb dilnb vdi cdng din vi ttd thinh nit d^ vin bda t:ia mgt

nin binb cbinb bign dft

I. Cfing sft cd thfi dupc hifiu ti: "Cftng

so li mpt tfl chfie thtrc hifin co chfi dieu

hinh. kigm soit cflng vigc hanh cfainfa, li

noi soan tfaao vin bin dfi thuc hign cflng

vy. bio dam tiiflng tin cho boat dftng cfla

bp miy quin ly nhi nufte, noi phfli hpp

boat dftng tfayc lufin mftt nhifim vy dupc

nhi nufte giae. Cong sft li nei cin bp. eftng

chflc thuomg xuyen Hgp xfle vfti nhin din.

vfti cic CO quan him quan. dflng cip vi cip

tren. Do do. cftng so li mpt bp ptijn hpp

thinh tit ygu cfla thigt chfi bfi miy quin ly

nhi nuflc"'. Co sft vjt chit, ttang thifit bi

noi eftng sft cbi dftng vai ttft ho trp trpng

qui ttinh lim vific vi giao tifip. yeu tfl quan

ttgng htm ca chinh li yfiu to con ngufii.

Con ngufii se quyfit dmh van hfla cftng sft

(VHCS). quygt dinh su tiianh bai cflng nbu

diu an ghi lai cua co quan. tfl cfaiic ttong

sufit qui trinh tfl chflc dd boat dftng. VHCS

la mpt Ipat binb vi va quy uftc mi con

ngufii dira van dft de difiu khifin cac moi

quan he tuong tic cua minh voi nfaiing

ngufti xung quanh.

Xiy dtmg VHCS li xiy dtmg lg Ifli, nfi

ngp lim viee khoa bpe, efl trit tu ky cirong,

win theo nhfing nfli quy, quy dinh chung

nhimg khong mat di tinb din chu. VHCS

khdng chi thfi hifin dao due, phim chit cfla

cin bp. cflng ehiic (CBCC) mi cfln the hign

ttinh dp vin hfla cua mni ngufti ttong thtrc

thi nhiem vy. Dfi bin dim tinh ttang

nghigm va hifiu qui hnat dftng cfla cic co

quan hinh chinh nhi nuflc. Thu tuftng

Chinh phfl da ban hanh Quy chfi \'HCS tai

cic CO quan hinh chi'nh nhi nufic (theo

Quyfit djnb sfl 129/2007/QD-TTg ngay

02/8/2007), cfl hifiu lirc thi hiitii tu ngiy

05/9/2007. ttong dfl quy djnh ehi Hfit nfti

dung, pbam vi. dfli tirpng difiu cbinh vi cic

nguyen tic thtrc hifin; quy dinh viec tbyc

hign MiCS phii wan thu then cic nguyfin

tie: phu hcrp vfti tmyen thflng. bin sie v an

bfta din tpc va dieu kien kinh te • xa bpi;

phfl bpp vfii djnh hudmg xiy dtmg dfti ngfl

CBCC ehuyfin nghiep, bign dai; pbu hop

* Quan u> Ha Dong, TP. Ha Npi

TAP CHl QUA N LY NHA NUCJC - Sd 248 (9/2016)