Management consultancy report for viettel part 1 analysis of viettels management and operation

FOREIGN TRADE UNIVERSITY

FACULTY OF INTERNATIONAL EDUCATION

MANAGEMENT CONSULTANCY REPORT

for

VIETTEL

Student: Diêm Thị Hải Vân

Student ID: 2105002296

Cohort: F – UON – M – 3C

Semester: I

Academic year: 2022-2023

Instructor: Nguyễn Phương Chi

Headteacher: Bùi Mai Anh

Submission date: 16 - 1 - 2023

Management Consultancy Report For Viettel Diêm Thị Hải Vân

ID: 2105002296

Part 1: Analysis Of Viettel's Management And Operation 3

1. Introduction to company 3

1.1 Company history 3

1.2. Company's Vision 4

1.3. Company's Core Value 4

2. Environmental Analysis 4

2.1.1.Politics 4

2.1.2. Economics 5

2.1.3. Social - Culture 6

2.1.4. Technology 7

2..1.5. Environment 7

2..1.6. Legal 7

2.2. Internal environment 7

2.2.1. Strengths 7

2.2.2. Weakness 9

2.2.3. Opportunities 10

2.2.4. Threats 11

3. Company Strategy 11

3.1 Competitiveness Strategy 11

a. Price leadership strategy 11

b. Product differentiation strategy 13

3.2. Operations Strategy 13

4. Productivity Improvement 14

5. Forecasting services demand 15

6. Resource Utilization 16

a. Take advantage of financial resources 16

b. Utilize human resources 17

7. Service Design 17

7.1. Design Theory 17

7.2. Changes in service design through many years 19

8. Quality Management 19

9. Customers service management 20

9.1. Customer classification 20

9.2. Interacting with customers 20

a. Taking care of customers before selling 20

b. Taking care of customers while selling 20

c. After-sales customer care 21

9.3 Applying technology in customer management 21

10. Project Management 22

Part 2: Comment On The Management Of Viettel And Offer Solutions 23

1. Comments on management and operation of Viettel 23

2. Solutions to improve the management status of Viettel 23

Reference List 25

1