Lei3025 assignment 2 individual consultancy report mai anh ngoc

ABSTRACT

Over the last two decades, the debate over customer satisfaction and service quality

have remained among tourism and hospitality research topics. Therefore, the current

study critiques service management and leadership principles and suggests a

combination of servant leadership style and customer orientation in hospitality

conduction. Some recommendations for human resource and marketing policies to

improve the quality of hospitality services are also proposed in the last section.

TABLE OF CONTENT

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