Kỹ thuật sử dụng ngôn từ trong tiếp dân

KT THUA T sCf DUNG NCSdN iCT TRONG TifP DA N

TS Ll/U KliM THANH'

Tidp d&n la edu ndi dd lanb dao cbinb

quydn, can bp nha nudc gSn va sat

dan bon. Tbdng qua cac budi tidjp

ddn, can bp lanb dao se cd co bpi nam bat

dupc tam tu, nguypn vpng va nbflng ban

khoan, tran trd ciia nban dan, tir dd cd bien

phap giai quydt bpp tinh, bpp ly, tao dupc

ni^m tin trong nban dan, gdp pbSn nang

cao trach nhipm ciia chinh quydn cac ca'p.

Hidn nay, cac ca'p, cac nganh y thiirc sau

sac dupc vai trd cua cdng tac tidp dan va

khdng ngimg tang cudng npi dung cPng tac

nay. Tuy nbifin, chat lupng cua cPng tac

tidp dan cdn nhidu ban chd, chua cd tinh

thuydt phuc. Trong dd, cd mpt bp phan can

bp lanh dao "cac ca'p cdn ngai tidp xiic,

tham chf chua dii trinh dp dd tidp dan.

Dang lo ngai la hi6n nay, hien tupng tren

khPng phai la ca biet. Hinh anh mpt nen

hanh chfnh mang bP mat "vP cam", "dam

16", bach dich, thidu lich su va Id dp khi

tidp j^u^ vdi daii khdng phai la ca bidt, nhat

la d cdp CO sd. Khdng bidu nhthig nhan

vidn cdng quydn dd cd y thurc dupc rang

nghia vu cua hp la phai phuc vu nhan dan

cho that tdt, chur kbPng phai la dd quat nat

dan, hanh dan. Cd ngudi khi cdn la nban

vien, chua cd chirc vu gi thi gap dan cdn

nidm nd, tir tdn nhung khi cd chiirc, cd

quydn rdi la thay ddi thai dp ngay. Gap ai

cung nhu la ngudi xa la, ebuyfin don gian

cung cho la quan trpng. Rdi thi kha't hen,

tham*chf ca vdi vinh... Tir dd dd dSn tdi

tinh trang chfnh quydn khdng bidu dan, xa

dan, ban hanh nhihig quydt dinh, chii

tnrong sai vdi dudng Idi va nhu edu thuc td

biic xiie ciia cupc sd'ng nhan dan va la rao

can cua su phat trien.

Khdng hidm trudng hpp, ngudi dan biJc

xiic vd each giai quyet thidu thuydt phuc

cua chfnh quydn cdp dudi, khi ddn day lai

bi "dpi gao nudc lanh", danh quay vd giri

don thu khieu nai di cac co quan khac.

Tdm lai, tidp dan la trach nhidm cua

chfnh quyen cac cdp dd tidp nhan nhiJng

phan anh ciia dan, dap umg va giai quydt td't

nha't nhthig biire xiic cua ngudi dan. Van

phdng tidp cdng dan phai trd thanh edu ndi

giiJa ngudi dan va chfnh quydn.

Kinh nghidm thuc tidn cho tha'y, dd co

mpt budi tidp dan dat chat lupng, sau khi

bp phan tidp nhan don cd gia'y hen ngay

tidp cdng dan, cdng vide tidp dan phai dupc

chuin bi trudc mpt each chu dao. Mpt khi

can bp tidp dan, nha't la cac vi lanh dao

chfnh quydn, dupc cac bp phan tham muu

chuin bi hd so, dd xua't, tham muu budng

giai quydt, thi vide tidp dan se didn ra

thuan Ipi.

Dd hP trp cho cPng tac tidp dan dat hitu

qua cao, chfnh quydn cac cdp phai bam sat

cPng viec, vi Ipi fch chung, khPng ngai va

cham vdi Ipi fch cue bp, thidu sd. Ngudi

can bp, nha't la can bp lanh dao phai thudng

xuyen tidp can vdi cac didm ndng, di thuc

td, xir ly cac don thu true tidp, cac su vide

ma dai, bao neu, khdng di tdn dpng, "ddn

toa", se khd nam bat dupc vdn dd mpt each

sau sat, dan ddn thidu chu dao trong giai

quydt vudng mac, nguydn vpng cua ngudi

dan.

• Hoc vipn Hdnh chinh

TAP CHi QUAN LY NHA NUdC • S6 170 (3-2010) 67