Information and Communication Technologies in Tourism 2019

Juho Pesonen · Julia Neidhardt Editors

Information and

Communication

Technologies in

Tourism 2019

Proceedings of the International

Conference in Nicosia, Cyprus,

January 30–February 1, 2019

Information and Communication Technologies

in Tourism 2019

Juho Pesonen • Julia Neidhardt

Editors

Information and

Communication Technologies

in Tourism 2019

Proceedings of the International Conference

in Nicosia, Cyprus, January 30–February 1, 2019

123

Editors

Juho Pesonen

Business School

University of Eastern Finland

Joensuu, Finland

Julia Neidhardt

Faculty of Informatics

TU Wien

Vienna, Austria

ISBN 978-3-030-05939-2 ISBN 978-3-030-05940-8 (eBook)

https://doi.org/10.1007/978-3-030-05940-8

Library of Congress Control Number: 2018964094

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Preface

Organized by the International Federation for IT and Travel & Tourism (IFITT),

ENTER2019 eTourism Conference takes place in Nicosia, Cyprus, from 30 January

to 1 February 2019. The 26th annual international conference features cutting-edge

research and industry case studies on the application of information and commu￾nication technologies (ICTs) in travel and tourism. The conference theme,

“eTourism: Towards a Sustainable Digital Society” was an invitation to discuss the

role of ICTs and tourism in the sustainable transformation of our society.

The research track of ENTER2019 received a total of 97 submissions, covering a

diverse variety of fields within the area of ICT and tourism. Each research paper

submission went through a rigorous double-blind review process with members

of the ENTER2019 Scientific Committee assigned as reviewers. As a result, 35 full

research papers were accepted for presentation at the conference and are included in

these proceedings.

While still maintaining a broad topic of ICT applications in travel and tourism,

the papers presented in this volume advance the current knowledge base of social

media, digital destination marketing, mobile devices, recommender systems, ser￾vice robots and automation, tourist experience, and the sharing economy. The

papers presented in these proceedings bring new insights into the field and give

promising evidence that ICT and tourism will continue to contribute to our society,

supporting sustainable development. We hope these proceedings will serve as a

valuable source of information on the state of the art in ICT and tourism research.

We greatly appreciate the considerable time put in by all members of the

ENTER2019 Scientific Committee who helped us to ensure that the content of the

research papers is of high quality. We are indebted to the panel of experts who

helped with additional reviews in order to select candidates for the best paper

award.

We are also thankful to the ENTER2019 Overall Chairs—George Angelos

Papadopoulos and Marianna Sigala, the IFITT President—Iis Tussyadiah, other

ENTER2019 organizers, the IFITT Board, and all members of IFITT for their

support and for accommodating the many inquiries made while managing the

research track.

v

Finally, we would also like to thank all the authors for their willingness to

disseminate their latest research at ENTER2019. This conference would not be

possible without their efforts.

Juho Pesonen

Julia Neidhardt

vi Preface

ENTER2019 Scientific Committee

Rami Al-Salman trivago N.V., Germany

Marina Abad University of Deusto, Spain

Alisha Ali Sheffield Hallam University, UK

Aurkene Alzua-Sorzabal University of Deusto, Spain

Norman Au Hong Kong Polytechnic University, Hong Kong

Rodolfo Baggio Bocconi University, Italy

Catalin-Mihai Barbu University of Duisburg-Essen, Germany

Pierre Benckendorff University of Queensland, Australia

Adrian M. P. Brasoveanu MODUL Technology GmbH, Austria

Matthias Braunhofer Free University of Bozen-Bolzano, Italy

Derek Bridge University College Cork, Ireland

Claudia Brözel University of Applied Science for Sustainable

Development, Germany

Dimitrios Buhalis Bournemouth University, UK

Jacques Bulchand-Gidumal University of Las Palmas de Gran Canaria, Spain

Lorenzo Cantoni USI—Università della Svizzera italiana,

Switzerland

Federica Cena University of Torino, Italy

Ao Cheng Kyung Hee University, South Korea

Cynthia Corrêa University of São Paulo, Brazil

Giacomo Del Chiappa University of Sassari, Italy

Amra Delić Vienna University of Technology, Austria

Anneli Douglas University of Pretoria, South Africa

Mehdi Elahi Free University of Bozen-Bolzano, Italy

Alexander Felfernig Graz University of Technology, Austria

Anna Fensel University of Innsbruck, Austria

Daniel Fesenmaier Retired

Andrew Frew Queen Margaret University, UK

vii

Gerhard Friedrich Alpen-Adria-Universitaet Klagenfurt, Austria

Matthias Fuchs Mid Sweden University, Sweden

Ander Garcia Visual Communication Technologies

VICOMTech, Spain

Christos Gatzidis Bournemouth University, UK

Damianos Gavalas University of the Aegean, Greece

Robert Goecke Munich University of Applied Sciences,

Germany

Maria Rosario

González-Rodríguez

University of Seville, Spain

Robert Govers Independent author, scholar and advisor,

Antwerp, Belgium

Ulrike Gretzel University of Southern California, USA

Vincent Grèzes University of Applied Sciences Western

Switzerland, Switzerland

Wilfried Grossmann University of Vienna, Austria

Jens Grubert Coburg University of Applied Sciences and Arts,

Germany

Basagaitz Guereño Universidad de Deusto, Spain

Szilvia Gyimothy Aalborg University, Denmark

Noor Hazarina Hashim Universiti Teknologi Malaysia, Malaysia

Inge Hermann Saxion University of Applied Sciences,

the Netherlands

Jesus Herrero Tecnalia, Spain

Daniel Herzog Technical University of Munich, Germany

Wolfram Höpken University of Applied Sciences

Ravensburg-Weingarten, Germany

Alessandro Inversini Ecole hôtelière de Lausanne, HES-SO/University

of Applied Sciences Western Switzerland,

Switzerland

Dietmar Jannach AAU Klagenfurt, Austria

Tomasz Janowski Gdańsk University of Technology, Poland

Timothy Jung Manchester Metropolitan University, UK

Nadzeya Kalbaska Università della Svizzera italiana, Switzerland

Myunghwa Kang University of Nebraska–Lincoln, USA

Stefan Klein University of Muenster, Germany

Peter Knees Vienna University of Technology, Austria

Chulmo Koo Kyung Hee University, South Korea

Jan Krasnodebski Expedia, Switzerland

Tsvi Kuflik University of Haifa, Israel

Lidija Lalicic MODUL University Vienna, Austria

Rob Law Hong Kong Polytechnic University, Hong Kong

Kyungmin Lee Kyung Hee University, South Korea

Miranda Lee University of New Haven, USA

Daniel Leung Hong Kong Polytechnic University, Hong Kong

viii ENTER2019 Scientific Committee

Rosanna Leung I-Shou University, Taiwan

Maria Lexhagen Mid Sweden University, Sweden

Ching Li National Taiwan Normal University, Taiwan

Gang Li Deakin University, Australia

Andreas Liebrich Hochschule Luzern–Wirtschaft, Switzerland

Enric López C. University of Barcelona, Spain

Bernd Ludwig University of Regensburg, Germany

Elena Marchiori Università della Svizzera italiana, Switzerland

Estela Marine-Roig University of Lleida, Spain

Lenia Marques Erasmus University, the Netherlands

Christian Maurer IMC University of Applied Sciences Krems,

Austria

Luiz Mendes-Filho Federal University of Rio Grande do Norte,

Brazil

Luisa Mich University of Trento, Italy

Elina (Eleni) Michopoulou University of Derby, UK

Juline Mills Westfield State University, USA

Roberta Minazzi University of Insubria, Italy

Valeria Minghetti CISET-Ca’ Foscari University, Italy

Jean-Claude Morand CYBERSTRAT, France

Antonio Moreno Universitat Rovira I Virgili, Spain

Annika Mueller University of Mainz, Germany

Jamie Murphy University of Eastern Finland, Finland

Julia Neidhardt TU Wien, Austria

Barbara Neuhofer Salzburg University of Applied Sciences, Austria

Thuy Ngoc Nguyen Free University of Bozen-Bolzano, Italy

Lyndon Nixon MODUL University Vienna, Austria

Elena Not Fondazione Bruno Kessler, Italy

Peter O’Connor ESSEC Business School, France

George Papadopoulos University of Cyprus, Cyprus

Cody Paris Middlesex University Dubai, UAE

Sangwon Park Hong Kong Polytechnic University, Hong Kong

Katja Pasanen University of Eastern Finland, Finland

Juho Pesonen University of Eastern Finland, Finland

Ilona Pezenka FHWien der WKW—University of Applied

Sciences for Management & Communication,

Austria

Birgit Proell Johannes Kepler University Linz, Austria

Shanshan Qi Institute for Tourism Studies, Macau

Mattia Rainoldi Salzburg University of Applied Sciences, Austria

Gang Ren Pusan National University, South Korea

Francesco Ricci Free University of Bozen-Bolzano, Italy

Jia Rong Victoria University, Australia

Laurens Rook Delft University of Technology, the Netherlands

Miriam Scaglione IOT HES-SO Valais, Switzerland

ENTER2019 Scientific Committee ix

Roland Schegg HES-SO Valais, Switzerland

Marianna Sigala University of South Australia, Australia

Brigitte Stangl University of Surrey, UK

Jason Stienmetz University of Surrey, UK

Marko Tkalcic Free University of Bozen-Bolzano, Italy

Pasi Tuominen Haaga-Helia University of Applied Sciences,

Finland

Iis Tussyadiah University of Surrey, UK

Taehyee Um Kyung Hee University, South Korea

Dan Wang Hong Kong Polytechnic University, Hong Kong

Sn Wang Tulip Academy, Turkey

Christian Weismayer MODUL University Vienna, Austria

Giampaolo Viglia University of Portsmouth, UK

Vania Vigolo University of Verona, Italy

Adam Woznica Expedia, Switzerland

Wolfgang Wörndl Technical University of Munich, Germany

Zheng Xiang Virginia Tech, USA

Masahito Yamamoto Hokkaido University, Japan

Kyung-Hyan Yoo William Paterson University, USA

Yulan Yuan Tunghai University, Taiwan

Florian Zach Virginia Tech, USA

Markus Zanker Free University of Bozen-Bolzano, Italy

David Zibriczky Trivago, USA

Irem Önder MODUL University Vienna, Austria

x ENTER2019 Scientific Committee

Contents

Recommender Systems and Decision Making

Clustering Users’ POIs Visit Trajectories for Next-POI

Recommendation .......................................... 3

David Massimo and Francesco Ricci

Characterisation of Traveller Types Using Check-In Data

from Location-Based Social Networks .......................... 15

Linus W. Dietz, Rinita Roy, and Wolfgang Wörndl

Utilising Crowd Information of Tourist Spots in an Interactive

Tour Recommender System .................................. 27

Takashi Aoike, Bach Ho, Tatsunori Hara, Jun Ota, and Yohei Kurata

Decision Making Based on Bimodal Rating Summary

Statistics - An Eye-Tracking Study of Hotels ..................... 40

Ludovik Coba, Markus Zanker, and Laurens Rook

Sharing Economy

Is the Sharing Economy for All? An Answer Based on

Neighbourhoods, Types of Hosts, and User Complaints ............. 55

Jacques Bulchand-Gidumal, Santiago Melián-González,

and Beatriz González López-Valcárcel

Drivers of Emotions in Airbnb-Reviews ......................... 67

Christian Weismayer and Ilona Pezenka

UK Residents’ Opinions of Peer-to-Peer Accommodation

Impact on Quality of Life .................................... 80

Jason L. Stienmetz, Anyu Liu, and Iis P. Tussyadiah

xi

An Analysis of Regional Developments of Airbnb in Switzerland:

Insights into Growth Patterns of a P2P Platform .................. 92

Blaise Larpin, Julien Mabillard, Miriam Scaglione, Pascal Favre,

and Roland Schegg

Destination Marketing

The Effects of Virtual Reality on Destination Image Formation ....... 107

Ashelle McFee, Tanja Mayrhofer, Andrea Baràtovà, Barbara Neuhofer,

Mattia Rainoldi, and Roman Egger

Comparing Tablet and Virtual Reality Glasses for Watching Nature

Tourism Videos ........................................... 120

Katja Pasanen, Juho Pesonen, Jamie Murphy, Johanna Heinonen,

and Jenni Mikkonen

“I Want to Go There Too!” Evaluating Social Media Influencer

Marketing Effectiveness: A Case Study of Hokkaido’s DMO ......... 132

Yi Xuan Ong and Naoya Ito

The Impact of Visual Social Media on the Projected Image

of a Destination: The Case of Mexico City on Instagram ............ 145

Denis Bernkopf and Lyndon Nixon

A Framework for Destination Image Analytics ................... 158

Estela Marine-Roig, Eva Martin-Fuentes, and Berta Ferrer-Rosell

Identification of Competing Destination Brand: The Case

of Okinawa Island ......................................... 172

Kenshi Nakaima, Elena Marchiori, and Lorenzo Cantoni

Tourist Experience

Exploring a Travel Diary that Promotes Wellbeing – Synergy

Between Oral and Visual Narratives of Memorable

and Meaningful Experiences ................................. 187

C. K. Bruce Wan

Co-creating “Mindful” Holiday Resort Experience

for Guests’ Digital Well-Being ................................ 200

Uglješa Stankov and Viachaslau Filimonau

Blended Tourism Experiencescape: A Conceptualisation

of Live-Streaming Tourism .................................. 212

Zhiming Deng, Pierre Benckendorff, and Jie Wang

xii Contents

Service Robots and Service Automation

Understanding Self-service Technology in Hotels in China:

Technology Affordances and Constraints ........................ 225

Chun Liu and Kam Hung

Perceived Appropriateness and Intention to Use Service Robots

in Tourism ............................................... 237

Stanislav Ivanov and Craig Webster

What Should Robots Do? A Comparative Analysis of Industry

Professionals, Educators and Tourists .......................... 249

Stanislav Ivanov and Craig Webster

Technology in Tourism Industry

Insights into Advanced Dynamic Pricing Systems at Hotel

Booking Platforms ......................................... 265

Michael Möhring, Barbara Keller, and Rainer Schmidt

Privacy Protection in Tourism: Where We Are and Where We Should

Be Heading For ........................................... 278

Iis Tussyadiah, Shujun Li, and Graham Miller

An e-Tourism Adoption Model & Its Implications for Tourism

Industry in Nepal .......................................... 291

Sanjay Lama, Sojen Pradhan, and Anup Shrestha

Trust in Tourism via Blockchain Technology: Results

from a Systematic Review ................................... 304

Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg,

and Michael Schumacher

Social Media

What’s Vs. How’s in Online Hotel Reviews: Comparing Information

Value of Content and Writing Style with Machine Learning ......... 321

Seunghun Shin, Qianzhou Du, and Zheng Xiang

An Exploratory Analysis of Travel-Related WeChat Mini Program

Usage: Affordance Theory Perspective .......................... 333

Ao Cheng, Gang Ren, Taeho Hong, Kichan Nam, and Chulmo Koo

Do Hotels Talk on Facebook About Themselves or About

Their Destinations? ........................................ 344

Berta Ferrer-Rosell, Eva Martin-Fuentes, and Estela Marine-Roig

Contents xiii

Sustainability and Responsibility

Perceived Impacts of Artificial Intelligence and Responses to Positive

Behaviour Change Intervention ............................... 359

Iis Tussyadiah and Graham Miller

Towards a Measurement Scale for Digital Social Innovation:

A Responsibility-Sustainability Framework ...................... 371

Pauline A. Milwood and Wesley S. Roehl

Double Gender Gap in Tourism High-Technology Organisations:

Results and Corporate Actions ................................ 383

Cristina Figueroa-Domecq, Jesus Palomo, Ma Dolores Flecha-Barrio,

and Mónica Segovia-Pérez

Citizen Engagement and Entrepreneurship: Implications

for Sustainable Tourism Development .......................... 396

Marianna Sigala and Dandison Ukpabi

Smartphone Usage and Tourism Applications

Understanding Key Motivations for Using a Hotel

Gamified Application ....................................... 411

Demos Parapanos and Elina (Eleni) Michopoulou

Antecedents and Outcomes of Smartphone Usage Among Indian

Millennial Travellers ....................................... 423

Shashank Gore, Sreejith Balasubramanian, and Cody Morris Paris

Digital Community

Motivations, Mobility and Work Practices; The Conceptual Realities

of Digital Nomads.......................................... 437

Grant Hall, Marianna Sigala, Ruth Rentschler, and Stephen Boyle

Influence of Offline Activities and Customer Value Creation

on Online Travel Community Continuance Usage Intention ......... 450

Dandison Ukpabi, Heikki Karjaluoto, Sunday Olaleye,

and Emmanuel Mogaji

Author Index................................................ 461

xiv Contents

Recommender Systems and Decision

Making