Increasing Pvengineering's quality performance in design engineering

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM5

NGUYEN NGOC HUYNH

INCREASING PVENGINEERING’s QUALITY

PERFORMANCE IN DESIGN ENGINEERING

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Ho Chi Minh City

(2016)

Master Final Project

Increasing PV Engineering’s Quality Performance In Design Engineering i

STATEMENT OF AUTHENTICATION

I hereby declare that the master final report titled “Increasing PV Engineering’s quality

performance in design engineering” is my own work and has not been submitted for a

degree or diploma in any university. I have acknowledged all source materials in the work

itself. The materials, either in full or in part, are duly acknowledged/ referred in the text.

HoChiMinh City, 23rd April, 2016

Signature of Student

Nguyen Ngoc Huynh

Master Final Project

Increasing PV Engineering’s Quality Performance In Design Engineering ii

ACKNOWLEDGMENTS

I would like to express my special thanks of gratitude to my tutor, Prof. Jacques Martin as

well as my company/ department (PV Engineering/ Project Management Department)

who gave me the opportunity to do this wonderful project on the topic “Increasing PV

Engineering’s quality performance in design engineering”, which also helped me in

doing a lot of Research and orientate the right direction.

Secondly I would also like to thank my friends who helped me a lot in finalizing this

report within the limited time frame and had a lot of supports such as the necessary and

helpful ideas for contents and structure.

Next, I would also like to thank the experts, co-workers who were involved in the survey

for this research project and from engineering disciplines. Without their passionate

participation and input, the survey could not have been successfully conducted.

Finally, I must express my very profound gratitude to my parents and to my husband for

providing me with support and continuous encouragement throughout my years of study

and through the process of researching and writing this thesis. This accomplishment

would not have been possible without them.

Thank you so much.

ACCEPTANCE OF FINAL PROJECT REPORT FOR DEFENSE

Mr/Ms NGUYEN NGOC HUYNH’s final project report for the degree of Master in

Business Quality and Performance Management is officially accepted for defense.

On 13 April 2016

Dr. Jacques M.A. Martin

Academic Director

Master in Business Quality and Performance Management

Solvay Brussels School of Economics and Management – Ho Chi Minh City Open University

Master Final Project

Increasing PV Engineering’s Quality Performance In Design Engineering iv

TABLE OF CONTENTS

INTRODUCTION .................................................................................................................................... 1

1. Introduction To PVEngineering .................................................................................................. 1

2. PV Engineering’s Problem ........................................................................................................... 3

3. Purpose of Master Final Report .................................................................................................. 3

4. Structure Of Report ...................................................................................................................... 3

PART 1: CURRENT QUALITY PERFORMANCEAT PVE’s DESIGN ENGINEERING ........ 4

CHAPTER 1: MANAGEMENT STRUCTURE ..................................................................................... 4

1. Organization Culture And Strategic Management In PV Engineering ................................. 4

2. Working Environment And Job Design ..................................................................................... 8

CHAPTER 2: ANALYSIS OF DESIGN ENGINEERING PROCESS ................................................ 11

1. Selection of Research Strategy ................................................................................................... 11

2. Data Collection Methods ............................................................................................................. 11

3. Data Analysis Methods ................................................................................................................ 13

PART 2: EVALUATION OF PERFORMANCE ............................................................................. 14

CHAPTER 1: RESULTS - FINDINGS .................................................................................................. 14

Key Findings: .................................................................................................................................... 14

1. Roles And Tasks of Disciplines In Quality Management ....................................................... 15

2. Strategy ......................................................................................................................................... 16

3. Key Success Factors ..................................................................................................................... 17

4. Innovation ..................................................................................................................................... 17

5. Information Systems And Network ........................................................................................... 18

6. Performance Management System ............................................................................................ 18

CHAPTER 2: PROPOSED IMPROVEMENT FOR INCREASING QUALITY PERFORMANCE 20

1. Roles And Tasks of Disciplines In Quality Management ....................................................... 20

2. Strategy ......................................................................................................................................... 21

3. Key Success Factors ..................................................................................................................... 21

4. Innovation ..................................................................................................................................... 23

5. Information Systems And Network ........................................................................................... 23

6. Performance Management System ............................................................................................ 24

DISCUSSION ......................................................................................................................................... 28

CONCLUSION ....................................................................................................................................... 30