Improving the Training Quality Management System at HCMC College of Transport in VietNam: Masters thesis of Business Administration

MEIHO UNIVERSITY

Graduate Institute of Business and Management

MASTERS THESIS

Improving the Training Quality

Management System at HCMC College of

Transport in VietNam

In partial fulfillment of the requirements for the degree of

Masters of Business Administration

Advisor: Dr. Ron Chuen Yeh

Co-advisor: Dr. Nguyen Trung Truc

Graduate Student: Pham Van Tam

December, 2010

I

ACKNOWLEDGMENTS

Firstly, let me send the thanks to the Managing Board of Hochiminh City University

of Industry, Vietnam, and Meiho University, Taiwan of creating conditions for me to

participate in the training program of the Executive Business Administration Master for

the past two years.

I sincerely extend my appreciation to Dr. Ron Chuen Yeh, the Head of the Graduate

Institute of Business and Management at Meiho University, Taiwan, who always gave

instructions and encouragement to me during my preparation of this research.

I highly appreciate Dr. Nguyễn Trung Trực, the Vice Dean of the Banking and

Finance Faculty of Ho Chi Minh City University of Industry, Vietnam, who assisted me

for the completion of this master thesis.

I would like to thank lectures and professors of the Postgraduate Faculty; the

Business Administration Faculty of HUI and professors of MU, who gave much

assistance to us during the courses.

Finally, I would like to express thanks to my family members and my colleagues in

HCMC College of Transport, Vietnam, who spent time to gave me the valuable

information, suggestions and advises so that I can fulfill this thesis.

Sincerely thanks.

II

Improving the Training Quality Management

System at HCMC College of Transport in

Vietnam

ABSTRACT

The training quality today has become the most important factor in the

competitive market all over the world and for the process of globalization of the world

economy. Therefore, quality management is a very important duty to ensure the quality

and to improve the training efficiency at colleges and universities, in Vietnam.

However, higher education at Vietnam is facing enormous challenges: the

government methods to manage colleges and universities change very slowly, can not

ensure the required quality of the whole training system, can not promote the creation

from a strong team teachers, administrators and students. Renovation the state

management of higher education is the first step to improve the quality and

comprehensive development of higher education

In this study, the author researched overview about quality management system

of higher education, the model of quality management in the world being more

universities and colleges in Vietnam learn and apply as: Total Quality Management

(TQM), International Standard Organization (ISO) and European Foundation For Quality

Management (EFQM), etc.

Finally, the author studied the factors that affect the quality management system

of HCMC College of transport, Vietnam. From the results of research, the author

proposes some solutions to improve the of quality management system training at HCMC

College of transport, Vietnam.

Keywords: Training Quality, Training, Quality Management Training, Higher education

III

Improving the Training Quality Management

System at HCMC College of Transport in

Vietnam

Contents

ACKNOWLEDGMENTS .........................................................................................................I

ABSTRACT..............................................................................................................................II

Contents ................................................................................................................................. III

Tables ................................................................................................................................. VI

Figures ................................................................................................................................VII

Chapter1 Introduction ............................................................................................................... 1

1.1 Motivation....................................................................................................................... 1

1.2 Research Purposes, Objectives and Questions ............................................................... 3

1.3 Research Scope and Limitations..................................................................................... 3

1.4 Definition of Terms ........................................................................................................ 4

1.4.1 Training quality........................................................................................................ 4

1.4.2 Management of training quality............................................................................... 6

Chapter 2 Literature Review..................................................................................................... 8

2.1 The Rationale for Quality Management Training........................................................... 8

2.1.1 The characteristics of the school system in systems theory..................................... 8

2.1.2 The fundamental difference between school and company..................................... 9

2.1.3 The concept of "process" and "customers" in the field of education..................... 10

2.2 The Quality Management Model.................................................................................. 14

2.2.1 Total quality management (TQM)......................................................................... 14

2.2.2 Model quality management system ISO-9000....................................................... 16

2.2.3 Quality management model EFQM....................................................................... 19

2.3 Quality Assurance Systems of Higher Education Vietnam. ......................................... 22

2.4 Factors Affecting the Quality Management Training................................................... 24

2.4.1 The relationship between training goal and quality management training............ 25

2.4.2 The relationship between teaching staff qualification quality management

training. ................................................................................................................. 25

2.4.3 The relationship between teaching courses/syllabus and quality management

training. ................................................................................................................. 26

IV

2.4.4 The relationship between materials facilities and quality management training... 26

2.4.5 The relationship between administrative support and quality management

training. ................................................................................................................. 27

2.5 Research Framework and Hypotheses.......................................................................... 27

2.5.1 Research framework. ............................................................................................. 27

2.5.2 Hypotheses............................................................................................................. 28

Chapter 3 Research Methodology........................................................................................... 30

3.1 Research Process........................................................................................................... 30

3.2 Methods of Investigation .............................................................................................. 32

3.2.1 The object of investigation. ................................................................................... 33

3.2.2 Design questionnaire.............................................................................................. 33

3.3 Formal Survey............................................................................................................... 34

3.3.1 Sample survey........................................................................................................ 34

3.3.2 Process survey........................................................................................................ 34

3.4 Analytical Methods....................................................................................................... 34

Chapter 4 Research Results and Analysis............................................................................... 36

4.1 Analysis Describes the Basic Information of Survey 1 ................................................ 36

4.1.1 Measurement results of research variables. ........................................................... 36

4.1.2 Reliability............................................................................................................... 38

4.2 Analyzing the Correlation between Variables .............................................................. 39

4.3 Analysis of Simple Linear Regression.......................................................................... 40

4.3.1 Testing hypothesis h1: training goal have an influence to the quality

management training............................................................................................. 41

4.3.2 Testing hypothesis h2: professional qualifications of teachers affected to the

quality management training. ............................................................................... 42

4.3.3 Testing hypothesis h3: teaching courses/syllabus influence to the quality

management training............................................................................................. 43

4.3.4 Testing hypothesis h4: material facilities influence to the quality management

training. ................................................................................................................. 44

4.3.5 Testing hypothesis h5: administrative support influence to the quality

management training............................................................................................. 46

4.3.6 Testing hypothesis H6. .......................................................................................... 47

4.4 Analysis Describes the Basic Information of Survey 2 ................................................ 48

4.4.1 Descriptive statistics. ............................................................................................. 48