Improving recruitment and selection process at language link vietnam, my dinh branch

NATIONAL ECONOMIC UNIVERSITY

BUSINESS SCHOOL

DOAN THAO MY

IMPROVING RECRUITMENT AND SELECTION PROCESS

AT LANGUAGE LINK VIETNAM, MY DINH BRANCH

Bachelor of Business Administration in English (E-BBA)

Thesis

HANOI, 2019

NATIONAL ECONOMIC UNIVERSITY

BUSINESS SCHOOL

IMPROVING RECRUITMENT AND SELECTION PROCESS

AT LANGUAGE LINK VIETNAM, MY DINH BRANCH

Bachelor of Business Administration in English (E-BBA)

Thesis

Student: Đoàn Thảo My

Class: E-BBA 7B

Supervisor: Tăng Vũ Hùng

HANOI, 2019

ACKNOWLEDGEMENT

I would like to show my gratitude to the people who help me to complete

this thesis.

I would like to say thank to my supervisor, Mr. Tang Vu Hung, who

helped me a lot in defining my basic ground for this thesis, and formed a solid

background of building my full thesis.

I would like to thank to all the teachers in EBBA program for giving me

the knowledge to accomplish this thesis.

I would like to deliver my sincerely thank to Language Link Academic

Vietnam, especially Mr. Luu Thanh Tung and Ms. Luu Khanh Ly for giving me

the chance to analyze their operational system, as well as commenting me on my

thesis and providing me every data I need.

I can not complete this research without the help from all those people

mentioned above.

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TABLE OF CONTENTS

ACKNOWLEDGEMENT..................................................................................1

LIST OF TABLES AND FIGURES..................................................................4

ABBREVIATIONS.............................................................................................5

EXCECUTIVE SUMMARY..............................................................................6

INTRODUCTION...............................................................................................7

CHAPTER 1: THEORETICAL BACKGROUND ON RECRUITMENT

AND SELECTION............................................................................................13

1.1. The fundament of Recruitment and Selection in Human Resources

Management...................................................................................................13

1.1.1. The definition of Recruitment and Selection.....................................13

1.1.2. The distinction between Recruitment and Selection..........................14

1.1.3. The important of recruitment and selection.......................................15

1.2. Recruiting and Selecting Process...........................................................17

1.2.1. Recruiting process.............................................................................17

1.2.2. Recruitment sources..........................................................................24

1.2.3. Selecting process...............................................................................29

1.3. Evaluate Recruiting and Selecting Process...........................................40

CHAPTER 2: ANALYZING PRESENT RECRUITING AND SELECTING

PROCESS OF TEACHING ASSISTANT AT LANGUAGE LINK

VIETNAM, MY DINH BRANCH....................................................................43

2.1. Overview of LANGUAGE LINK VIETNAM.......................................43

2.1.1. About Language Link International...................................................43

2.1.2. Basic information of Language Link Vietnam...................................45

2.1.3. History of Language Link Vietnam....................................................47

2.1.4. Organization structure of Language Link Vietnam............................48

2.1.5. Introduction to Language Link Vietnam, My Dinh branch................49

2.1.6. Teaching Assistant system in Language Link Vietnam, My Dinh

branch..........................................................................................................51

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2.2. Analyzing current situation of new Teaching Assistant recruitment

and selection process at LANGUAGE LINK VIETNAM, MY DINH

BRANCH........................................................................................................52

2.2.1. Recruitment process...........................................................................53

2.2.2. Selection process................................................................................58

2.2.3. The figure of recruitment counts from 2016 to 2018 in Language Link

Vietnam, My Dinh branch............................................................................62

2.2.4. Evaluation of Recruitment and Selection process at Language Link

Vietnam, My Dinh branch............................................................................64

2.3. Highlights and Drawbacks of Teaching Assistant

recruitment and selection process at LANGUAGE LINK

VIETNAM, MY DINH BRANCH.......................................70

2.3.1. Highlights...........................................................................................70

2.3.2. Drawbacks..........................................................................................71

CHAPTER 3: RECOMMENDATIONS TO ENHANCE THE

RECRUITMENT AND SELECTION PROCESS OF NEW TEACHING

ASSISTANT AT LANGUAGE LINK VIETNAM, MY DINH BRANCH...73

3.1. Detailing the process of recruitment and selection....................................73

3.2. Enhancing the Job analysis and Job description........................................74

REFERENCES..................................................................................................78

APPENDIX 1.....................................................................................................79

APPENDIX 2.....................................................................................................80

APPENDIX 3.....................................................................................................81

APPENDIX 4.....................................................................................................82

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LIST OF TABLES AND FIGURES

FIGURES

Figure 1. Research process..................................................................................11

Figure 2. Recruitment Process.............................................................................17

Figure 3. Selection process flowchart..................................................................29

Figure 4. Organizational structure of Language Link Vietnam...........................48

Figure 5. Recruitment and Selection Process at LLV My Dinh...........................53

Figure 6. Source of Recruitment..........................................................................63

Figure 7. Quantity of candidates .................................................................67

Figure 8. Quality of candidates .....................................................................66

Figure 9. Quality of in-depth interview...............................................................66

Figure 10. Quality of HR recruiter......................................................................67

TABLES

Table 1. Recruitment and Selection outcomes from 2016 to 2018......................62

Table 2. Recruitment and Selection Process CPH...............................................65

Table 3. Teachers’ satisfaction on Teaching Assistants......................................68

Table 4. Students’ satisfaction on Teaching Assistants.......................................69

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ABBREVIATIONS

BOM Board of Managers

CV Curriculum Vitae

HR Human Resource

HRM Human Resource Manager

JD Job Description

LLV Language Link Vietnam

TA Teaching Assistant

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EXCECUTIVE SUMMARY

Recruitment and Selection process is a project that requires a lot of effort.

It is likewise a fundamental of any businesses and it is paid to finish in an

appropriate way. When associations choose the right and appropriate people for

the job, train them well and treat them nicely, these staff deliver great outcomes

yet additionally willing to remain with the association longer. In such cases, the

association who is underlying and progressing interest in them is successful.

Finding the right candidate for the job and shaping him or her into an

important asset is a key prerequisite of any businesses. Appropriate recruitment

causes the line directors to work most viably in achieving undertaking. So as to

outfit the human asset in the administration or association targets, each HR

manager is believed to give careful consideration to recruitment and selection

process. Along these lines, staff capacities, recruitment and selection, when

completed appropriately, would engage the organization to employ and hold the

administrations of the best people in the market. The world's best organizations

have built up their quality with their workforce like this way. The employees

recognize themselves with the organization they are working for. This

additionally helps in building their soul, resolve which progresses toward

becoming the outstanding of the organization.

There are some ways that are tracked by each association, which make

sure that it has right number and sort of candidates, at the ideal place and ideal

time, with the goal that association can accomplish its arranged target. The task

covers presentation of Recruitment and Selection process, the Importance of

Recruitment, the Sources of Recruitment, Steps in the Recruitment and Selection

Process, and Recommendations to make the Recruitment Process increasingly

viable. It additionally consolidate the difficulties looked by Human Resources

Department in enrollment process and the ongoing patterns in recruitment

process.

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