How to cheat at managing windows small business server 2003

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307_HowtoCheat_FM.qxd 8/25/04 3:01 PM Page ii

Windows

Small Business

Server 2003

How to Cheat at

Managing

Susan Snedaker

307_HowtoCheat_FM.qxd 8/25/04 3:01 PM Page iii

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How to Cheat at Managing Windows Small Business Server 2003

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307_HowtoCheat_FM.qxd 8/25/04 3:01 PM Page iv

Acknowledgments

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307_HowtoCheat_FM.qxd 8/25/04 3:01 PM Page vi

vii

Author

Susan Snedaker (MBA, BA, MCSE, MCT, PM) is Principal

Consultant and founder of VirtualTeam Consulting, LLC, a con￾sulting firm specializing in start-ups and companies in transition,

particularly technology firms. VirtualTeam works with technology

start–ups to develop viable business plans in preparation for

debt/equity funding or due diligence with venture capital firms.

VirtualTeam also provides IT consulting, design, and implementa￾tion services to companies of all sizes.The firm assists companies

with strategic planning, operations improvement and project man￾agement.Through its team of subject matter experts, VirtualTeam

also offers financial analysis, change management and operations

improvement services.

Prior to founding VirtualTeam Consulting in May 2000, Susan

held various executive and technical positions with companies

including Microsoft, Honeywell, Keane, and Apta Software.As

Director of Service Delivery for Keane, she managed a division with

1200+ technical support staff delivering phone and email support

for various Microsoft products including Windows Server operating

systems. She has contributed technical chapters to six Syngress

Publishing books on Windows (including The Best Damn Windows

Server 2003 Book Period, ISBN: 1-931836-12-4) and security tech￾nologies, and has written and edited technical content for a variety

of publications. Susan has also developed and delivered technical

content from security to telephony,TCP/IP to wi-fi and just about

everything in between (she admits a particular fondness for anything

related to TCP/IP).

Susan holds a master’s degree in business administration and a

bachelor’s degree in management from the University of Phoenix;

she also holds a certificate in project management from Stanford

University. She is a member of the Information Technology

Association of Southern Arizona (ITASA).

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viii

Daniel H. Bendell (BA, CNE) is the founder and President of

Assurance Technology Management, Inc. (ATM), a full-service con￾sulting practice specializing in providing complete business tech￾nology guidance to small and medium companies.ATM’s unique

consulting approach takes a company’s technology systems into con￾sideration, combined with a clear understanding of the client’s busi￾ness goals and practices.

With over twenty years of experience in the IT industry, Daniel

combines his breadth of technical knowledge with an ability to

understand his clients’ business needs. He is widely published on a

number of topics, including technical systems documentation and

remote systems management. He also delivers customized presenta￾tions and educational seminars to organizations and groups of small

business owners on how to better manage the technology systems

they have invested in.

Prior to founding ATM, Daniel worked as a senior-level consul￾tant for CSC Consulting, where he specialized in client/server tech￾nologies, and as a Healthcare Information Systems Consultant with

Superior Consultant Company.

Daniel lives in Framingham, MA with his wife Phyllis and

daughters Melissa and Jessica.

Technical Editor

307_HowtoCheat_FM.qxd 8/25/04 3:01 PM Page viii

ix

Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiii

Chapter 1 Essentials of Windows Small

Business Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . .1

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Features of Windows Small Business Server 2003 . . . . . . . . .2

Simplified Administration and Management . . . . . . . . . .2

Enhanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Easy Internet and E-mail . . . . . . . . . . . . . . . . . . . . . . .3

Instant Intranet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Painless Remote Access . . . . . . . . . . . . . . . . . . . . . . . .3

Simplified User Management . . . . . . . . . . . . . . . . . . . .4

Manage Data More Easily . . . . . . . . . . . . . . . . . . . . . .4

Components of Windows Small Business Server 2003 . . . . .5

Windows Server 2003 (Standard, Premium) . . . . . . . . . .5

Exchange Server 2003 (Standard, Premium) . . . . . . . . . .6

Outlook 2003 (Premium) . . . . . . . . . . . . . . . . . . . . . .6

Shared Fax Service (Standard, Premium) . . . . . . . . . . . .6

Windows SharePoint Services (Standard, Premium) . . . . .7

Internet Security and Acceleration Server (Premium) . . .7

SQL Server 2000 (Premium) . . . . . . . . . . . . . . . . . . . .7

Office FrontPage 2003 (Premium) . . . . . . . . . . . . . . . .8

Restrictions of Windows Small Business Server 2003 . . . . . .9

Location of Installed Components . . . . . . . . . . . . . . . .9

Client Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Client Access Licenses . . . . . . . . . . . . . . . . . . . . . . . .10

Client Operating Systems . . . . . . . . . . . . . . . . . . . . . .11

Single Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

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x Contents

Determining Which Operating System Package Is

Best For You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 2 Understanding and Designing

Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Understanding Computer Basics . . . . . . . . . . . . . . . . . . .18

Understanding Network Basics . . . . . . . . . . . . . . . . . . . .20

Who’s In Charge? . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Connecting Computers Together . . . . . . . . . . . . . . . .21

Network Communications . . . . . . . . . . . . . . . . . . . . .22

IP Addresses, Firewalls and Network Address Translation . . .23

IP Addressing Basics . . . . . . . . . . . . . . . . . . . . . . . . .23

Subnet Masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Public and Private IP Addresses . . . . . . . . . . . . . . . . . .27

Firewalls and NAT . . . . . . . . . . . . . . . . . . . . . . . . . .28

Designing Your Network . . . . . . . . . . . . . . . . . . . . . . . . .29

Inventory Equipment . . . . . . . . . . . . . . . . . . . . . . . .30

Hardware and Software Specifications . . . . . . . . . . . . .31

Server Hardware . . . . . . . . . . . . . . . . . . . . . . . . . .31

SBS Server Specifications . . . . . . . . . . . . . . . . . . . .32

SBS Client Specifications . . . . . . . . . . . . . . . . . . . .33

Other Network Devices . . . . . . . . . . . . . . . . . . . .34

Create a Network Diagram . . . . . . . . . . . . . . . . . . . .34

Connecting and Protecting Your Network . . . . . . . . . .36

Connection, Location, and User Lists . . . . . . . . . . . . . .38

Connections and Locations . . . . . . . . . . . . . . . . . .38

User lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Network Switches and Hubs . . . . . . . . . . . . . . . . .41

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Wired and Wireless Network Speeds . . . . . . . . . . . .42

Domain Naming Conventions . . . . . . . . . . . . . . . . . .43

Computer Naming Conventions . . . . . . . . . . . . . . . . .44

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

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Contents xi

Chapter 3 Installing Small Business Server 2003 . . . . .47

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . .48

Clean Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Deciding on Your Installation Path . . . . . . . . . . . . . . .52

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . .52

Create an Installation and Recovery Plan for Install,

Upgrade, or Migration . . . . . . . . . . . . . . . . . . . .53

Back Up Your Data . . . . . . . . . . . . . . . . . . . . . . . .54

Plan Disk Partitions . . . . . . . . . . . . . . . . . . . . . . . .54

Prepare Your Server . . . . . . . . . . . . . . . . . . . . . . . .57

Verify Network Configuration . . . . . . . . . . . . . . . .58

IP Address Configuration . . . . . . . . . . . . . . . . . . . .59

One Last Check . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Installing Small Business Server 2003 . . . . . . . . . . . . . . . .62

Windows Small Business Server 2003 Installation—

Phase I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Windows Small Business Server Setup Wizard—Phase II 67

Upgrading to Small Business Server 2003 . . . . . . . . . . . . .72

Preparing for the Upgrade . . . . . . . . . . . . . . . . . . . . .72

Prepare the Server . . . . . . . . . . . . . . . . . . . . . . . . .73

Preparing Client Computers . . . . . . . . . . . . . . . . .76

Preparing Users . . . . . . . . . . . . . . . . . . . . . . . . . .76

Upgrading Your Server . . . . . . . . . . . . . . . . . . . . . . . .78

Windows Small Business Server Setup Wizard—

Phase I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Windows Small Business Server Setup Wizard—

Phase II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Migrating to Small Business Server 2003 . . . . . . . . . . . . . .81

Preparing for Migration . . . . . . . . . . . . . . . . . . . . . . .82

Migrating to SBS . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Completing the To Do List and Other Post-Installation Tasks 85

View Security Best Practices . . . . . . . . . . . . . . . . . . . .86

Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . .87

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xii Contents

Direct Broadband Connection . . . . . . . . . . . . . . . .88

Broadband with Local Router . . . . . . . . . . . . . . . .89

Broadband with User Authentication (PPPoE) . . . . .91

Dial-Up Connection . . . . . . . . . . . . . . . . . . . . . . .91

Configuring Your Firewall . . . . . . . . . . . . . . . . . . .92

Configuring E-Mail . . . . . . . . . . . . . . . . . . . . . . .95

Configure Password Policies . . . . . . . . . . . . . . . . .96

Scan for Critical System Updates . . . . . . . . . . . . . .97

Configure Remote Access . . . . . . . . . . . . . . . . . . . . .97

Remote Access via Virtual Private Networking . . . .98

Remote Access via Dial-Up Connection . . . . . . . . .99

Activate Your Server . . . . . . . . . . . . . . . . . . . . . . . . .100

Add Client Licenses . . . . . . . . . . . . . . . . . . . . . . . . .101

Migrate User Permissions . . . . . . . . . . . . . . . . . . . . .102

Management Tasks . . . . . . . . . . . . . . . . . . . . . . . . . .103

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Chapter 4 Security . . . . . . . . . . . . . . . . . . . . . . . . . .107

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Overview of Security in Small Business Server 2003 . . . . .108

Types of Security . . . . . . . . . . . . . . . . . . . . . . . . . .109

Review Network Topology and Firewall Configuration . . .110

Network Connections . . . . . . . . . . . . . . . . . . . . . . .110

Wireless Access Security . . . . . . . . . . . . . . . . . . . .112

Secure the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Configuration Security . . . . . . . . . . . . . . . . . . . . . . .114

Software Security . . . . . . . . . . . . . . . . . . . . . . . . . .118

Secure the Workstations . . . . . . . . . . . . . . . . . . . . . . . . .120

Secure the User Accounts . . . . . . . . . . . . . . . . . . . . . . .121

Educate Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Require Strong Passwords . . . . . . . . . . . . . . . . . . . . .123

Verify Users Have Only Necessary Permissions . . . . . .124

Monitor, Log, and Audit . . . . . . . . . . . . . . . . . . . . . . . .125

Configure Monitoring and Reporting . . . . . . . . . . . .125

Audit Key Events . . . . . . . . . . . . . . . . . . . . . . . . . .126

Audit for Failed Logon Events . . . . . . . . . . . . . . .126

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Contents xiii

Audit for Account Lockouts . . . . . . . . . . . . . . . . .126

Microsoft Security Guidance Kit . . . . . . . . . . . . . .127

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Chapter 5 Disk Management . . . . . . . . . . . . . . . . . .133

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Disk Terminology . . . . . . . . . . . . . . . . . . . . . . . . . .134

Storage Connection Terminology . . . . . . . . . . . . . . .136

Dynamic Disk Concepts . . . . . . . . . . . . . . . . . . . . . . . .137

Simple Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Spanned Volumes . . . . . . . . . . . . . . . . . . . . . . . . . .140

Striped Volumes (RAID-0) . . . . . . . . . . . . . . . . . . . .141

Mirrored Volumes (RAID-1) . . . . . . . . . . . . . . . . . .142

Striped Volume with Parity (RAID-5) . . . . . . . . . . . .143

Managing Server Disks . . . . . . . . . . . . . . . . . . . . . . . . .145

Using Disk Management . . . . . . . . . . . . . . . . . . . . .145

Working with Partitions . . . . . . . . . . . . . . . . . . . . . .146

Creating a Partition . . . . . . . . . . . . . . . . . . . . . . .146

Creating a New Logical Drive on an Extended

Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Deleting a Partition or Logical Drive . . . . . . . . . . .149

Converting a Basic Disk to a Dynamic Disk . . . . . . . .150

Working with Dynamic Disks . . . . . . . . . . . . . . . . . .151

Creating a Volume . . . . . . . . . . . . . . . . . . . . . . .151

Deleting a Volume . . . . . . . . . . . . . . . . . . . . . . .152

Mounting a Volume . . . . . . . . . . . . . . . . . . . . . .152

Working with Mirrored Sets . . . . . . . . . . . . . . . . . . .154

Creating a Mirrored Set . . . . . . . . . . . . . . . . . . . .155

Removing a Mirrored Set . . . . . . . . . . . . . . . . . .156

Breaking a Mirrored Set . . . . . . . . . . . . . . . . . . .156

RAID-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Disk Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .157

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

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xiv Contents

Chapter 6 Managing File Storage . . . . . . . . . . . . . . .161

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Configuring and Managing Disk Quotas . . . . . . . . . . . . .162

Accessing Disk Quota Information . . . . . . . . . . . . . .163

Establishing Quotas for Specific Users . . . . . . . . . . . .165

Importing and Exporting Quotas . . . . . . . . . . . . . . .167

Quota Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

File Encryption Management . . . . . . . . . . . . . . . . . . . . .169

File Encryption Recovery Agent . . . . . . . . . . . . . . . .171

Disk and File Compression . . . . . . . . . . . . . . . . . . . . . .173

Shadow Copy Concepts . . . . . . . . . . . . . . . . . . . . . . . .174

Enabling Shadow Copies of Shared Folders . . . . . . . .175

Configuring Clients to Use Shadow Copies . . . . . . . .177

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Chapter 7 Managing Users and Groups . . . . . . . . . .183

The End Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Understanding, Creating, and Managing Groups . . . . . . . .184

Understanding Groups . . . . . . . . . . . . . . . . . . . . . .184

Built-in Groups . . . . . . . . . . . . . . . . . . . . . . . . .185

Managing Groups . . . . . . . . . . . . . . . . . . . . . . . . . .188

Security Groups . . . . . . . . . . . . . . . . . . . . . . . . .188

Distribution Groups . . . . . . . . . . . . . . . . . . . . . .190

Understanding, Creating, and Managing User Accounts . . .192

Understanding User Accounts . . . . . . . . . . . . . . . . . .193

Creating User Accounts . . . . . . . . . . . . . . . . . . . .194

Adding (and Removing) Users to Groups . . . . . . .196

Managing User Templates . . . . . . . . . . . . . . . . . .197

Redirecting My Documents for User Accounts . . .201

Removing and Disabling User Accounts . . . . . . . .203

Understanding and Managing User Profiles . . . . . . . . . . .204

Working with the Administrator Account . . . . . . .207

One More Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

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