Factors affecting the job satsfaction of employees in wall street English Viet Nam, 2022

MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIETNAM

BANKING UNIVERSITY OF HO CHI MINH CITY

NGUYEN THI NGOC VAN

FACTORS AFFECTING THE JOB SATISFACTION OF

EMPLOYEES IN WALL STREET ENGLISH VIETNAM

GRADUATE THESIS

Major: BUSINESS ADMINISTRATION

Code: 7340101

SUPERVISOR

DR. PHAM HUONG DIEN

HO CHI MINH CITY, 2022

MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIETNAM

BANKING UNIVERSITY OF HO CHI MINH CITY

Name: NGUYEN THI NGOC VAN

ID Student: 050606180447

Class: HQ6-GE03

FACTORS AFFECTING THE JOB SATISFACTION OF

EMPLOYEES IN WALL STREET ENGLISH VIETNAM

GRADUATE THESIS

Major: BUSINESS ADMINISTRATION

Code: 7340101

SUPERVISOR

DR. PHAM HUONG DIEN

HO CHI MINH CITY, 2022

i

ABSTRACT

This thesis aims to explore the factors influencing the job satisfaction of

employees in Wall Street English Vietnam. This study is based on a literature review

on job satisfaction, staff behavior and previous studies. This study conducts

quantitative research methods. In the quantitative research, the author collects survey

questionnaire data from 200 employees who range from 18 to 45 years old.

Based on the research results, the author shows that six factors influence job

satisfaction of employees in Wall Street English Vietnam: income, promotion,

colleagues, nature of work, recognition and work environment. Meanwhile, the

income factor has the most decisive influence on the job satisfaction, the nature of

work factor has the weakest impact. From the study results, several governance

implications have been proposed to improve and enhance efficiently and effectively

in enviroment educational for companies.

Keywords: Job satisfaction, influencing factors, staffs.

ii

AUTHOR’S DECLARATION

I hereby declare that the thesis “Factors affecting the job satisfaction of

employees in wall street english vietnam” is the result of my research conducted over

10 weeks. Except for references from previous research works as stated in the thesis,

the survey data and the results of the thesis are completely honest and have not yet

been published in any research work before.

Ho Chi Minh, November 2022

Nguyen Thi Ngoc Van

iii

ACKNOWLEDGEMENT

First and foremost, I would like to express my whole-hearted gratitude to my

supervisor, Dr. Pham Huong Dien. Thanks to her teaching in transmitting a myriad of

important knowledge, and good recommendations in line with her patience and

devotion, I could able to complete a well-rounded my bachelor's thesis. During

conducting my thesis process, I received a bunch of meaningful teaching and

inspiration from my respected lecturer.

Furthermore, I am grateful to all the professors and lecturers from the Banking

University of Ho Chi Minh City who educate me with vital comprehensive

knowledge and essential skills throughout my syllabus at university.

Last but not least, I also want to thank the examiners for your pivotal time and

consideration to review my graduation thesis.

iv

TABLE OF CONTENT

ABSTRACT..................................................................................................................i

AUTHOR’S DECLARATION...................................................................................ii

ACKNOWLEDGEMENT.........................................................................................iii

TABLE OF CONTENT.............................................................................................iv

LIST OF ABBREVIATIONS...................................................................................vii

TABLE LIST............................................................................................................viii

FIGURE LIST............................................................................................................ix

CHAPTER 1: OVERVIEW OF THE RESEARCH................................................1

1.1. Research statement...........................................................................................1

1.2. Research objective ............................................................................................2

1.3. Research question .............................................................................................3

1.4. Subjects of the research and scopes of study .................................................3

1.5. Research Significance.......................................................................................4

1.5.1. Academic Significance.................................................................................4

1.5.2. Practical Significance ...................................................................................4

1.6. Thesis structure.................................................................................................4

CHAPTER 2: LITERATURE REVIEW..................................................................6

2.1. Basics of concepts..............................................................................................6

2.1.1. Job satisfaction .............................................................................................6

2.1.2. Overview of the c in Vietnam ......................................................................7

2.1.2.1. Maslow's hierarchy of needs................................................................7

2.1.2.2. Herzberg’s two-factor theory...............................................................8

2.1.2.3. Vroom's expectancy theory ................................................................10

2.2. Previous empirical studies .............................................................................10

2.2.1. Previous related foreign studies .................................................................10

v

2.2.2. Previous related Vietnamese studies..........................................................12

2.3. The evaluation of previous related studies...................................................15

2.4. The Hypothesis and conceptual model .........................................................16

2.4.1. Hypothesis..................................................................................................16

2.4.1.1. Relationship between income and job satisfaction of employees ......16

2.4.1.2. Relationship between promotion and job satisfaction of employees.17

2.4.1.3. Relationship between colleagues and job satisfaction of employees.17

2.4.1.4. Relationship between nature of work and job satisfaction of

employees........................................................................................................18

2.4.1.5. Relationship between work environment and job satisfaction of

employees........................................................................................................19

2.4.1.6. Relationship between recognition and job satisfaction of employees20

2.4.2. Conceptual model.......................................................................................20

CHAPTER 3: RESEARCH METHODOLOGY ...................................................24

3.1. Process of research .........................................................................................24

3.2. Research steps.................................................................................................24

3.3. Research Methodology ...................................................................................25

3.3.1. Methodology of theoretical research..........................................................25

3.3.2. Practical research method...........................................................................25

3.4. 3.4 Research design.........................................................................................26

3.4.1. Sample size.................................................................................................26

3.4.2. Sampling method........................................................................................27

3.4.3. Building the scale .......................................................................................28

3.4.4. Questionnaire design ..................................................................................30

3.4.5. Data collection............................................................................................30

3.5. Data processing method .................................................................................31

3.5.1. Descriptive statistic ....................................................................................31

3.5.2. Cronbach’s Alpha analyzing ......................................................................31

3.5.3. EFA Analyzing...........................................................................................32

3.5.4. Regression analysis ....................................................................................33

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CHAPTER 4: RESEARCH RESULT.....................................................................34

4.1. Sample Description.........................................................................................34

4.2. Scale Reliability Testing .................................................................................36

4.3. Exploratory Factor Analysis..........................................................................39

4.3.1. Factor analysis for the independent variable..............................................39

4.3.2. Factor analysis for the dependent variable.................................................41

4.4. Correlation Analysis.......................................................................................43

4.5. Regression Analysis........................................................................................44

4.5.1. Testing the Fit of the Regression Model ....................................................44

4.5.2. Regression analysis results.........................................................................45

4.5.3. Testing Multicollinearity............................................................................47

4.5.4. Testing the constant residual variance .......................................................49

4.6. Result discussion .............................................................................................50

CHAPTER 5: CONCLUSION.................................................................................53

5.1. Conclusion .......................................................................................................53

5.2. Managerial implications.................................................................................53

5.2.1. Income factor..............................................................................................54

5.2.2. Promotion factor.........................................................................................54

5.2.3. Colleagues factor........................................................................................54

5.2.4. Nature of work factor .................................................................................55

5.2.5. Work environment factor ...........................................................................55

5.2.6. Recognition factor......................................................................................56

5.3. Limitations and future research....................................................................56

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LIST OF ABBREVIATIONS

Acronym Definition

C Colleagues

E Expectancy

EFA Exploratory factor analysis

I Income

I Instrumentality

JS Job satisfaction

KMO Kaiser–Meyer–Olkin test

NW Nature of work

P Promotion

R Recognition

Sig. Significance Level

SPSS

Statistical Package for the Social

Sciences

V Valence

WE Work environment