Elavon Merchant Services - Corporate Services at Union Savings Bank  pdf

Corporate Services at Union Savings Bank

Introduction

Union Savings Bank in Danbury, Connecticut, is a

community bank dedicated to the growth and progress of

its customers across Connecticut. Established in 1866, the

bank is rooted in the traditions of providing the best service

to customers and giving back to the community. Not only

does the bank encourage its staff members to volunteer, it

also donated $1.6 million in 2011 to charities within its

footprint.

Union Savings Bank currently has 29 branches, 6,500

business DDAs and assets of $2.5 billion.

The Challenge

Through the years, Union Savings Bank worked with

different vendors to provide merchant processing services

for their business customers. When the Bank acquired First

National Bank of Litchfield in 2010, the management team

decided to pick best‐in‐breed vendors to coincide with the

merger. “Both banks had different platforms for merchant

processing, so we decided to put together an RFP to help us

make the best choice,” said Jim Rusiecki, Senior Vice

President of Corporate Services at Union Savings Bank. “We

were very deliberate with the process and wanted it to be

fair. We were looking for a true business partner who could

help us maximize our income potential as well as provide

solid technology and customer service.”

As the RFP responses came in, Rusiecki put together a

committee to review the responses and ultimately pick the

merchant services vendor. “In the end, we decided to

contract with Elavon and Elavon Financial Institution

Solutions,” said Rusiecki. “We had a history with the

company and a good rapport with Diana Barhorst,

Relationship Manager. Because we had worked with Elavon

in the past, we were already familiar with their system and

knew they would provide great service to the bank and to

our customers. One other critical point: Elavon was big

enough that the bank would not have to be involved in

every detail. The sales representative could answer

comprehensive customer questions.”

The Solution

Elavon’s Merchant Services program offers front‐end

authorizations, back‐end settlement and all customer

support functions, providing clients with one source for all

of their payment processing needs. In addition, value‐added

processing services like corporate purchasing cards, PIN‐

based debit, fleet cards, electronic gift cards and electronic

check conversion are all available.

Union Savings Bank implemented the Elavon Merchant

Services program in June, 2011. “The transition was smooth

and seamless to our branches and business partners,” said

Rusiecki. “Like the implementation, the training was very

professional.”

Elavon Merchant Services