developing and training human resource in pvfc

MINISTRY OF EDUCATION AND TRAINING

NATIONAL ECONOMICS UNIVERSITY

NEU BUSINESS CHOOL

NGUYEN HONG NHUNG

DEVELOPING AND TRAINING

HUMAN RESOURCE IN PVFC

MASTER OF BUSINESS ADMINSTRATION THESIS

SUPERVISOR: TRAN THI HONG VIET. Ph.D

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ACKNOWLEDGEMENTS

Firstly, I want to express my deep gratitude to Ms Tran Thi Hong Viet, Ph.D

for her supports and advices to help me complete this thesis. She has been an

outstanding advisor, always very flexible and willing to let her students work

at their own pace, while making sure that things are going all right. I always

found her highly accessible and I thank her for the weekly meeting that kept

me motivated and suggested idea to complete my thesis.

Secondly, without the kind support of board of directors, managers and

employees of Petro Vietnam finance company (PVFC) for their participation

in my survey, my thesis never becomes such a real case so I would like to

express my great acknowledge to them.

Moreover, I thank Ms Duong for reminding me to submit thesis on time and

others supports in the process of writing thesis.

Last but not least, I also want to express my thanks to my family who gave

me enthusiastic support and shared house work with me during the last two

years while I was doing my master study.

Thank you very much.

Hanoi, May 2008

Nguyen Hong Nhung

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TABLE OF CONTENTS

ACKNOWLEDGEMENTS.....................................................................................................................2

TABLE OF CONTENTS.........................................................................................................................3

LIST OF ABBREVIATIONS:...................................................................................................................5

LIST OF FIGURES................................................................................................................................6

LIST OF TABLES..................................................................................................................................6

LIST OF APPENDICES..........................................................................................................................7

CHAPTER I: INTRODUCTION...............................................................................................................8

1.1 Necessity of research..............................................................................................................8

1.2 Research objectives.................................................................................................................9

1.3 Research question.................................................................................................................10

1.4 Research methodology..........................................................................................................10

1.5 Scope of research..................................................................................................................12

1.6 Limitation..............................................................................................................................12

1.7 Structure of thesis.................................................................................................................12

CHARTER II: THEORETICAL BACKGROUND......................................................................................14

2.1 Overviews of human resource and human resource development......................................14

2.2 Nesecity of development and training human resource in business.....................................17

2.3 Content of training and development human resource in business......................................18

2.4 Method of training and development human resource in business......................................19

2.5 Process of HR training and development in business............................................................21

CHAPTER III: HUMAN RESOURCES DEVELOPMENT AND TRAINING ACTIVITY IN PVFC....................25

3.1 An Overview of PVFC.............................................................................................................25

3.2 Current situation of human resource development and training in PVFC...........................32

3.2.1 Findings on current situation of HR at PVFC..................................................................32

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3.2.2 Findings on current situations of HR training and development at PVFC.......................44

3.2.3 The problems and reason of the problems....................................................................56

CHAPTER IV: RECOMMENDATIONS FOR IMPROVING HR DEVELOPMENT AND TRAINING ACTIVITY

AT PVFC...........................................................................................................................................58

4.1 PVFC’S BUSINESS STRATEGY..................................................................................................58

4.2. Requirement for developing HR and Training needs in PVFC: ............................................64

4.3. Recommendations for improving development and training activity at PVFC:..................65

4.3.2 Improving financial capacity for training and development activity..............................66

4.3.3 Increasing quality of training..........................................................................................67

4.4 CONCLUSION........................................................................................................................70

Experience at PVFC:.........................................................................................................................76

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LIST OF ABBREVIATIONS:

 HR : HUMAN RESOURCE

 HRM : HUMAN RESOURCE MANAGEMENT

 PVFC : PETRO VIETNAM FINANCE COMAPANY

 WTO : WORLD TRADE ORGANIZATION

 MOF : MINISTRY OF FINANCE

 MPI : MINISTRY OF PLANNING AND INVESTMENT

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LIST OF FIGURES

Page

Figure 1-1: Number and percent of people evaluate the suistability between current job with own

ability...............................................................................................................................................36

Figure 1-2: Number and percent of people evaluate the suistability vailable knowledge between

with current job...............................................................................................................................37

Figure 1-3: Number and percent of people evaluate the satisfaction of their experience and skills

with their current job......................................................................................................................38

Figure 1-4: Number and percent of people evaluation about the suistability between PVFC’ HR

ability with their current job............................................................................................................39

Figure 1-5: Number and percent of people rating about PVFC’ HR ualification..............................40

Figure 1-6: Number and percent of people rating about skills and nowledge of PVFC’s HR...........41

Figure 1-7: Number and percent of people - the training contents which attended suitable with

PVFC’s business objective sand necessary for job..........................................................................51

Figure 1-8: Number and percent of people - the training programs which have attended good to

improve work performance............................................................................................................52

Figure 1-9: Number and percent of people - put in order the following items which make to

improve development and training activity of PVFC.......................................................................53

LIST OF TABLES

Table 1.1: PVFC’s business results from 2002 to 2006.....................................................................31

Table 1.2: Scale and structure of PVFC HR in terms of education/ unit (person)............................33

Table 1.3: Scale and structure of PVFC HR in term of age...............................................................33

Table 1.4: Responding percentages of PVFC’ staff...........................................................................35

Table 1.5: Responding percentages of PVFC’ staff...........................................................................38

Table 1.6: Responding percentages on policies and their impact to quality of work performance.43

Table 1.7: Number of staff participated in training courses over the years.....................................48

Table 1.8: Staff point of views on content of training courses........................................................49

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Table 1.9: The people participate in the training courses in VN and foreign country......................50

Table 1.10: The cost of training activity in VN and foreign country.................................................50

Table 1.11: The detail of training activity in foreign country in 2007 in PVFC.................................54

Table 1.12: The investment of training HR in PVFC.........................................................................55

LIST OF APPENDICES

Appendix 1: Survey Questionnaire (for staff)

Appendix 2: In depth interview questions (for managers)

Appendix 3: The organizational chart of PVFC.

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